It looks like I'm not the only one having the same issue. I'm told the coupon scanner doesn't work for certain coupons, employees are extremely rude, and there's no manager in sight. I asked the man at the counter to do a price modification so I could get the food for my husband and children at the price listed on the coupon and he refused to even try. Lastly, he tried to tell me the coupon was already used, I told him I just clipped it from the page I got in the mail and presented the page of coupons to him. He proceeded to take my coupons and ball them up to throw them out. I could not believe it.. How is it MY problem that YOUR scanner doesn't work? If your equipment doesn't work, find a resolution for your customer. If you dont care to provide decent customer service at minimum, maybe you shouldn't be working in retail. Unbelievable!
Atmosphere: 1
Service: 1
Hannah Rosenblatt Guzman
Employee at the counter is extremely rude and refuses to take any coupons regardless of the fact that there is nothing posted on the building stating that they are not a participating location. The guy at the counter gave my husband his managers phone number and he had to call several times before getting him to answer. While trying to call, the guy at the counter was being extremely pushy saying "are you paying or not?" before he could even get the manager on the phone (in hopes to get help or a resolution to the "broken" coupon scanner. When we finally got the manager on the phone, he said some coupons work and some don't. That makes zero sense. My husband and I left the 4 sandwiches on the counter. Very rude, very unprofessional, and poor customer service skills. If the coupons don't work or you're not a participating location, it should be posted for potential customers to know not to waste their time. We went to Ingles instead. Their sandwiches taste much better and cost way less than Subway even WITH a "working" coupon.
Atmosphere: 1
Food: 1
Service: 1
Belinda Chambers
RUDE employees and NASTY attitudes when you call them out on it. The order consisted of 3 footlong subs. One sweet onion teriyaki chicken, one turkey bacon, and one turkey, no other extras and no drinks or chips. He rang them up and said the total was $53!!! At most, the total should have been around $40 according to the menu. Then he refused to take any coupons even though they work at that location when using the app. (I checked after the fact) We left the sandwiches laying on the counter. This isn't the first time we had issues there but it'll be the last. Subway Corp needs to step in and evaluate this locations standards and the employees customer service skills.
Atmosphere: 1
Service: 1
Keanna Keys
RUDE!!! Negative stars is not an option. I will never attempt to spend my money here again. Just thinking about going back leaves a nasty taste in my mouth. Subway needs to do better.
Melissa Lane
Seems to open whenever they want. Online it says 8 am, the door says 8:30 am, yet at 9:00 am they are still closed.
Atmosphere: 1
Food: 1
Service: 1
Lucky Charms
Prices seem to have increased overnight.
Atmosphere: 1
Food: 1
Service: 1
Phyllis Deleshaw
T is okay. Sandwiches are somewhat pricey. But everything else is as well.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Cookies, Personal Cheese Pizza
Nikki Wellmaker
Very nice and pleasant worker very friendly and clean. Made lots of online orders however still worked the in house orders with a smile. The restaurant was very clean good job subway employee was there for lunch.
Atmosphere: 5
Food: 5
Service: 5
Jacob Snyder
This place is GREAT! Quinton does an AMAZING job at lunch time. I hope the manager sees this and gives him a raise. The excellence in this store should be recognized.
Atmosphere: 5
Food: 5
Service: 5
Tonya Brooks
If you order from the app, make sure everything is correct before you leave. I just lost money on my sandwich, and in this economy, I can't afford that. I paid almost $10.00 for stuff that wasn't even added to my sandwich.
2 subs and 4 cookies. Both subs were wrong. And she only gave me 3 cookies. I will be back for reimbursement.
Atmosphere: 1
Food: 1
Service: 1
Kevin Condon
Dear Subway Corporate Team,I am writing to express my deep dissatisfaction with a recent experience I had at one of your Subway locations. I believe it is crucial to bring this matter to your attention for the sake of both customer satisfaction and food safety.To begin, my order, which was originally scheduled for completion by 5:40 PM, had not even been started on when I arrived. This delay forced me to wait until 6:00 PM to receive my order. However, the issues did not end there. Upon arriving at the location, my friends and I, who were planning a picnic with our families, immediately noticed something was wrong with our meals.First and foremost, my footlong sub (#99) contained significantly less ham than a regular sub. Furthermore, the lettuce in my sandwich tasted off, and upon closer inspection, it was evident that the lettuce was wilting and discolored. Concerned about the quality of the food, I asked my friend about her sub, and she reported similar issues. She particularly noted an overwhelming amount of mustard on her sub, despite requesting less mustard, and her lettuce also tasted off.In an attempt to address these concerns, I called the store and shared our experience with the person who answered the phone. He informed me that management was aware of cooling issues at the store, which were leading to problems with food quality, including the wilting and discoloration of lettuce. When I requested to speak with a manager, I was told that one would not be available until Monday.Fearing that the food was spoiled and unsafe to consume due to improper temperature control, I made the difficult decision to instruct the rest of my party to discard their meals to avoid any potential health risks.Considering the inedible and unsafe nature of the food we received, I am formally requesting a full refund for my order. This experience not only fell far short of the high-quality standards I associate with Subway but also raised serious concerns about food safety at this particular location.I appreciate your prompt attention to this matter and hope for a swift resolution, being a refund in my order. I believe it is in the best interest of Subway and its valued customers to address these issues promptly to maintain the brand's reputation for excellence and safety.Thank you for your understanding and cooperation.
Food: 1
Service: 1
zack Davidson
$13.79 for a 6in teriyaki chicken sub??? Lol I won’t be back.
It looks like I'm not the only one having the same issue. I'm told the coupon scanner doesn't work for certain coupons, employees are extremely rude, and there's no manager in sight. I asked the man at the counter to do a price modification so I could get the food for my husband and children at the price listed on the coupon and he refused to even try. Lastly, he tried to tell me the coupon was already used, I told him I just clipped it from the page I got in the mail and presented the page of coupons to him. He proceeded to take my coupons and ball them up to throw them out. I could not believe it.. How is it MY problem that YOUR scanner doesn't work? If your equipment doesn't work, find a resolution for your customer. If you dont care to provide decent customer service at minimum, maybe you shouldn't be working in retail. Unbelievable!
Atmosphere: 1
Service: 1
Employee at the counter is extremely rude and refuses to take any coupons regardless of the fact that there is nothing posted on the building stating that they are not a participating location. The guy at the counter gave my husband his managers phone number and he had to call several times before getting him to answer. While trying to call, the guy at the counter was being extremely pushy saying "are you paying or not?" before he could even get the manager on the phone (in hopes to get help or a resolution to the "broken" coupon scanner. When we finally got the manager on the phone, he said some coupons work and some don't. That makes zero sense. My husband and I left the 4 sandwiches on the counter. Very rude, very unprofessional, and poor customer service skills. If the coupons don't work or you're not a participating location, it should be posted for potential customers to know not to waste their time. We went to Ingles instead. Their sandwiches taste much better and cost way less than Subway even WITH a "working" coupon.
Atmosphere: 1
Food: 1
Service: 1
RUDE employees and NASTY attitudes when you call them out on it.
The order consisted of 3 footlong subs. One sweet onion teriyaki chicken, one turkey bacon, and one turkey, no other extras and no drinks or chips. He rang them up and said the total was $53!!! At most, the total should have been around $40 according to the menu. Then he refused to take any coupons even though they work at that location when using the app. (I checked after the fact) We left the sandwiches laying on the counter. This isn't the first time we had issues there but it'll be the last. Subway Corp needs to step in and evaluate this locations standards and the employees customer service skills.
Atmosphere: 1
Service: 1
RUDE!!! Negative stars is not an option. I will never attempt to spend my money here again. Just thinking about going back leaves a nasty taste in my mouth. Subway needs to do better.
Seems to open whenever they want. Online it says 8 am, the door says 8:30 am, yet at 9:00 am they are still closed.
Atmosphere: 1
Food: 1
Service: 1
Prices seem to have increased overnight.
Atmosphere: 1
Food: 1
Service: 1
T is okay. Sandwiches are somewhat pricey. But everything else is as well.
Atmosphere: 5
Food: 3
Service: 4
Recommended dishes: Cookies, Personal Cheese Pizza
Very nice and pleasant worker very friendly and clean. Made lots of online orders however still worked the in house orders with a smile. The restaurant was very clean good job subway employee was there for lunch.
Atmosphere: 5
Food: 5
Service: 5
This place is GREAT! Quinton does an AMAZING job at lunch time. I hope the manager sees this and gives him a raise. The excellence in this store should be recognized.
Atmosphere: 5
Food: 5
Service: 5
If you order from the app, make sure everything is correct before you leave. I just lost money on my sandwich, and in this economy, I can't afford that. I paid almost $10.00 for stuff that wasn't even added to my sandwich.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
2 subs and 4 cookies. Both subs were wrong. And she only gave me 3 cookies. I will be back for reimbursement.
Atmosphere: 1
Food: 1
Service: 1
Dear Subway Corporate Team,I am writing to express my deep dissatisfaction with a recent experience I had at one of your Subway locations. I believe it is crucial to bring this matter to your attention for the sake of both customer satisfaction and food safety.To begin, my order, which was originally scheduled for completion by 5:40 PM, had not even been started on when I arrived. This delay forced me to wait until 6:00 PM to receive my order. However, the issues did not end there. Upon arriving at the location, my friends and I, who were planning a picnic with our families, immediately noticed something was wrong with our meals.First and foremost, my footlong sub (#99) contained significantly less ham than a regular sub. Furthermore, the lettuce in my sandwich tasted off, and upon closer inspection, it was evident that the lettuce was wilting and discolored. Concerned about the quality of the food, I asked my friend about her sub, and she reported similar issues. She particularly noted an overwhelming amount of mustard on her sub, despite requesting less mustard, and her lettuce also tasted off.In an attempt to address these concerns, I called the store and shared our experience with the person who answered the phone. He informed me that management was aware of cooling issues at the store, which were leading to problems with food quality, including the wilting and discoloration of lettuce. When I requested to speak with a manager, I was told that one would not be available until Monday.Fearing that the food was spoiled and unsafe to consume due to improper temperature control, I made the difficult decision to instruct the rest of my party to discard their meals to avoid any potential health risks.Considering the inedible and unsafe nature of the food we received, I am formally requesting a full refund for my order. This experience not only fell far short of the high-quality standards I associate with Subway but also raised serious concerns about food safety at this particular location.I appreciate your prompt attention to this matter and hope for a swift resolution, being a refund in my order. I believe it is in the best interest of Subway and its valued customers to address these issues promptly to maintain the brand's reputation for excellence and safety.Thank you for your understanding and cooperation.
Food: 1
Service: 1
$13.79 for a 6in teriyaki chicken sub??? Lol I won’t be back.
Atmosphere: 1
Food: 1
Service: 2
Absolutely one of the best subway locations!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo, Meatball Marinara, Baked Lay
Great service.
Atmosphere: 5
Food: 5
Service: 5
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