Awful customer service. When trying to use a coupon from the Wendy’s app the employees were very dismissive and rude. Especially the manager Reggie, I’m not sure how he was able to secure a management position with such poor customer interaction skills. To make matters worse only one worker handling food was wearing gloves. And the manager Reggie was choosing not to correct that obvious health issue. Would not recommend eating here. The place stinks of old grease, they clearly hadn’t replaced the fryer grease recently. It felt unclean in there, and all the staff were so moody and extremely slow, and there were almost no customers in there, so their slow service was completely unjustified. Wendy’s bar is already pretty low, so you don’t exactly have high expectations going in, but this was a terrible experience. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Leigh K
Who ever was working on july 11 today at 11:00 customer service is crazy if you simply dont like your job dont work there its so unprofessional and rude never again i want to eat at wendys because my experience was horrible.
Atmosphere: 1
Food: 2
Service: 1
Katherine Amanda
It was 9:45 pm after a movie so I knew it was late and it might not be the best food, but I had minimum expectations. The big bacon cheeseburger combo did not have bacon on it, so we went through the drive thru again and explained the situation. All I got was a blank stare and a walk away. We sat there and she returned with a new one, same deadpan expression and not a word of apology or anything was said at all. I know it’s not typical here to complain about your food, but we just wanted bacon on the bacon cheeseburger meal. We were polite. It was okay food, but the service bothered me the most.
Atmosphere: 3
Food: 3
Service: 2
Anthony Cazares
Waited 25 minutes for an order that was just SITTING ON THE COUNTER (out of reach for me to check). Missed my whole lunch break because she kept ignoring the one bag that was sitting on the edge. I believe highly in respecting customer service workers but with my lukewarm burger and missed lunch break Im pissed.
Atmosphere: 3
Food: 3
Service: 1
Eddie Brown
Excellent service and delicious food. Went early for lunch today and we were really impressed. Dining room was very clean. Food served very fast.
Atmosphere: 5
Food: 5
Service: 5
Alessandra Bernardi
Supposedly on the 9th of March, Sunday it was super busy. Placed an order around 8pm for delivery after my other order from #Walmart around 4pm was discarded and never delivered, I figured, why not order from Wendy’s since now my family and I can’t cook dinner… about an hour later, I finally got confirmation that I had a driver to pick up our food and is waiting… 20mins go by and driver is still waiting. Then, 20mins later from that, my $82 delivery order was canceled. Today marks it to be business day #13 of no refund because of having to wait on Wendy’s. Now, after calling customer service, I receive a second DUPLICATE email stating the same thing as the first… it’ll take up to another additional 12 business days for my refund to be processed. And all because the night manager on March 9th, 2025 (from a reliable source) wanted to press buttons to cancel my order almost 2hrs after being placed and after a driver had been waiting for 20ish minutes to pick it up.
Atmosphere: 2
Food: 5
Service: 2
Mary Hopkins
It took me so long to figure out the kiosk to only lettuce and onions that 2 employees said to tell them what I wanted on the burger and they would do it. Excellent customer service. But do not like the kiosk
Atmosphere: 3
Food: 5
Service: 5
Joana Garcia
The place was dirty and the food didn’t seem fresh.
We got there and it was past dine in close time but drive through was open. We assumed that like last time we would be allowed to walk up and order but was told we couldn’t do that, we had to order on the mobile app for pick up. Literally witnessed someone else who ordered online walk up and get their order from the window but all of a sudden after we ordered the app had been down for a while apparently. Just lies cause they obviously don’t wanna work. Place sucks.
Atmosphere: 1
Service: 1
Dakota Rhonez
Sat in line for over 20+ minutes to begin with then on the menu it says “upgrade your meal to a large combo for $1.00” our meals we’re not upgraded, my husband & I sat there for another 5 minutes explaining to the cashier who honestly I could barely understand. We ended up giving the cashier $2 extra dollars because it was $1 more for a large combo and we both had combos and the cashier said “I can just give you one more medium fry” Like what? No, give me what we just paid for. Everything was finally handled but it shouldn’t have taken almost half an hour and all that guys brain cells to execute.
Atmosphere: 2
Food: 3
Service: 1
Emma Adkins
I just asked how much their fries costed and they said they were going to report me to police? I just wanted to know how much a small fry was.
Atmosphere: 1
Food: 1
Service: 1
Kristi Peek
Its fast food, which I don't get too thrilled about. It's not my fave. My family loves their new saucy nuggs.
Their chili is tasty!
The triple berry frosty is not our fave.
Atmosphere: 3
Food: 4
Service: 3
nathan torney
It's a Wendy's that gets hella busy sometimes. But I see how hard and fast the employees work. Props to this location's employees
Wendys is really good. We were glad Maui had one.
Atmosphere: 5
Food: 5
Service: 5
Awful customer service. When trying to use a coupon from the Wendy’s app the employees were very dismissive and rude. Especially the manager Reggie, I’m not sure how he was able to secure a management position with such poor customer interaction skills. To make matters worse only one worker handling food was wearing gloves. And the manager Reggie was choosing not to correct that obvious health issue. Would not recommend eating here. The place stinks of old grease, they clearly hadn’t replaced the fryer grease recently. It felt unclean in there, and all the staff were so moody and extremely slow, and there were almost no customers in there, so their slow service was completely unjustified. Wendy’s bar is already pretty low, so you don’t exactly have high expectations going in, but this was a terrible experience. Won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Who ever was working on july 11 today at 11:00 customer service is crazy if you simply dont like your job dont work there its so unprofessional and rude never again i want to eat at wendys because my experience was horrible.
Atmosphere: 1
Food: 2
Service: 1
It was 9:45 pm after a movie so I knew it was late and it might not be the best food, but I had minimum expectations. The big bacon cheeseburger combo did not have bacon on it, so we went through the drive thru again and explained the situation. All I got was a blank stare and a walk away. We sat there and she returned with a new one, same deadpan expression and not a word of apology or anything was said at all. I know it’s not typical here to complain about your food, but we just wanted bacon on the bacon cheeseburger meal. We were polite. It was okay food, but the service bothered me the most.
Atmosphere: 3
Food: 3
Service: 2
Waited 25 minutes for an order that was just SITTING ON THE COUNTER (out of reach for me to check). Missed my whole lunch break because she kept ignoring the one bag that was sitting on the edge. I believe highly in respecting customer service workers but with my lukewarm burger and missed lunch break Im pissed.
Atmosphere: 3
Food: 3
Service: 1
Excellent service and delicious food. Went early for lunch today and we were really impressed. Dining room was very clean. Food served very fast.
Atmosphere: 5
Food: 5
Service: 5
Supposedly on the 9th of March, Sunday it was super busy. Placed an order around 8pm for delivery after my other order from #Walmart around 4pm was discarded and never delivered, I figured, why not order from Wendy’s since now my family and I can’t cook dinner… about an hour later, I finally got confirmation that I had a driver to pick up our food and is waiting… 20mins go by and driver is still waiting. Then, 20mins later from that, my $82 delivery order was canceled. Today marks it to be business day #13 of no refund because of having to wait on Wendy’s. Now, after calling customer service, I receive a second DUPLICATE email stating the same thing as the first… it’ll take up to another additional 12 business days for my refund to be processed. And all because the night manager on March 9th, 2025 (from a reliable source) wanted to press buttons to cancel my order almost 2hrs after being placed and after a driver had been waiting for 20ish minutes to pick it up.
Atmosphere: 2
Food: 5
Service: 2
It took me so long to figure out the kiosk to only lettuce and onions that 2 employees said to tell them what I wanted on the burger and they would do it. Excellent customer service. But do not like the kiosk
Atmosphere: 3
Food: 5
Service: 5
The place was dirty and the food didn’t seem fresh.
Atmosphere: 1
Food: 1
Service: 1
Food was less than average
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
We got there and it was past dine in close time but drive through was open. We assumed that like last time we would be allowed to walk up and order but was told we couldn’t do that, we had to order on the mobile app for pick up. Literally witnessed someone else who ordered online walk up and get their order from the window but all of a sudden after we ordered the app had been down for a while apparently. Just lies cause they obviously don’t wanna work. Place sucks.
Atmosphere: 1
Service: 1
Sat in line for over 20+ minutes to begin with then on the menu it says “upgrade your meal to a large combo for $1.00” our meals we’re not upgraded, my husband & I sat there for another 5 minutes explaining to the cashier who honestly I could barely understand. We ended up giving the cashier $2 extra dollars because it was $1 more for a large combo and we both had combos and the cashier said “I can just give you one more medium fry” Like what? No, give me what we just paid for. Everything was finally handled but it shouldn’t have taken almost half an hour and all that guys brain cells to execute.
Atmosphere: 2
Food: 3
Service: 1
I just asked how much their fries costed and they said they were going to report me to police? I just wanted to know how much a small fry was.
Atmosphere: 1
Food: 1
Service: 1
Its fast food, which I don't get too thrilled about. It's not my fave. My family loves their new saucy nuggs.
Their chili is tasty!
The triple berry frosty is not our fave.
Atmosphere: 3
Food: 4
Service: 3
It's a Wendy's that gets hella busy sometimes. But I see how hard and fast the employees work. Props to this location's employees
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Baconator, Kids' 4pc Nuggets
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