“I went to the Hilo location with my mother last night and was treated in a very racist and disgusting manner by the FOH staff. There were many empty tables yet the host avoided talking to us for a half hour. Then when I asked one of the waiters if we can sit at one of the open tables he said, "He cant let us do that" Then when I finally was able to talk to the host. He said it would be a 40 min wait for food. Ok I get it, the kitchen is swamped. So I say can we just sit right there pointing at the table he just cleaned. He says "no". Keep in mind there were at least four more empty tables. So we decided to leave. On the way out the thought comes into my mind, that he is going to seat the people who walked in behind us. So I tell my mother to wait a second and I go back in to look and there goes the host immediately seating these people bringing them water and menus. So I head back in and ask him "Whats going on here? Can I talk to a manager?" He tells me there are no managers. Then the waiter at the bar who said he couldnt do anything to let us sit down, says "I am the manager" So they lied to my face. Then I go to the bartender she barely bothers to tall to me and says "we are all managers" and that then tries to defend this discriminatory behavior by saying they are not being prejudiced against us. Yet the people behind us are chilling and going over their menus. and here we are not able to even talk to a manager never the less receive service at this racist establishment. We were systemically blocked from sitting. Then some manager esque fellow comes out trying to do damage control after all of this ongoing nonsense. To little to late. Im not going to eat spit burger with some bigot lougies in it. Mind you both my 76 year old mother have hosted various business meet ups there over the yeara bringing them business supporting Ola Brew and they treat us like this. Do not support businesses like this in Hilo. black people of Hilo be aware. This place will treat you second class. Over priced too, for the worst kind of service. dont do it, dont eat there.“
“I went to the Hilo location with my mother last night and was treated in a very racist and disgusting manner by the FOH staff. There were many empty tables yet the host avoided talking to us for a half hour. Then when I asked one of the waiters if we can sit at one of the open tables he said, "He cant let us do that" Then when I finally was able to talk to the host. He said it would be a 40 min wait for food. Ok I get it, the kitchen is swamped. So I say can we just sit right there pointing at the table he just cleaned. He says "no". Keep in mind there were at least four more empty tables. So we decided to leave. On the way out the thought comes into my mind, that he is going to seat the people who walked in behind us. So I tell my mother to wait a second and I go back in to look and there goes the host immediately seating these people bringing them water and menus. So I head back in and ask him "Whats going on here? Can I talk to a manager?" He tells me there are no managers. Then the waiter at the bar who said he couldnt do anything to let us sit down, says "I am the manager" So they lied to my face. Then I go to the bartender she barely bothers to tall to me and says "we are all managers" and that then tries to defend this discriminatory behavior by saying they are not being prejudiced against us. Yet the people behind us are chilling and going over their menus. and here we are not able to even talk to a manager never the less receive service at this racist establishment. We were systemically blocked from sitting. Then some manager esque fellow comes out trying to do damage control after all of this ongoing nonsense. To little to late. Im not going to eat spit burger with some bigot lougies in it. Mind you both my 76 year old mother have hosted various business meet ups there over the yeara bringing them business supporting Ola Brew and they treat us like this. Do not support businesses like this in Hilo. black people of Hilo be aware. This place will treat you second class. Over priced too, for the worst kind of service. dont do it, dont eat there.“