I asked the staff lady with the mask to heat up my spam, please and she ignored me and didn’t acknowledge what I said. And then I asked her again before she finished the transaction. She finally replied to finish with this first. At least she should acknowledge what I said when I asked the first time, I don’t mind waiting for her to finish with the transaction.
zilo83
Consistently rude and unfriendly staff. Overpriced and mediocre fresh food. Definitely not worth it but when you’re trapped at the resort, there’s no other option.
S A
Consistently disappointing. I come here a lot and because this store is not owned by the hotel, they do not have enough capable people working.I kept trying to give it another chance but I guess this is the last time for me. Person behind the counter was dismissive and made terrible quality food/drink, I was going to ask for help remaking it because it wasn’t what I ordered but there was a line 10 people deep waiting on the person who just ignored them all. Managers/owners really need to fix this problem that has been on going for too long!
Ann Klaft (Medicine For Dreamers)
I spent over $400 in a week at this store though not a registered guest of the resort, I am staying nearby but am enjoying not having to go to a shopping center while I am in recovery. I have come here for coffee in the morning as well as meals and other drinks and snacks just a few times a day, while enjoying the beautiful grounds of this resort here though not spending any time in the pool or any other places that say don't go if you aren't a registered guest. Today I was enjoying one of these purchases and the security man threatened to call the police on me for drinking my water that I purchased at the store order #8607, while writing in the entry way and charging my computer as I am working while I am recovering here from PTSD. This man walked up to me for no apparent reason, and demanded that he see my wrist band and as far as I know I am a customer here and am allowed to be wandering around a beautiful resort and enjoying the landscapes here even though I am not staying here and I am not using the pool or taking the guest privileges. Only seated in a chair to enjoy the purchases while writing and getting my electronics a charge so that I can continue working while enjoying my holoholo market purchases. $400 is a lot to spend in a week's time in a store in a resort that is operating at like less than half the capacity during all the renovations. I am a 45 years old licensed acupuncturist and writer and I came here to be safe and quiet and calm and to be a customer rather than go to the KTA and deal with a shopping center filled with a ton of people. This place is very relaxing and I didn't think that I was BREAKING THE LAW to be a customer and have someone THREATEN me to have the COPS called for shopping at the HOLOHOLO market and sitting on a chair and writing. He demanded that I speak to him and I am an autistic female and this is insane to expect someone to speak on command like a dog especially someone with autism, which is neurological condition and not a mental defect. This is an abomination and a security OVERREACH. For a customer to spend over $400 in a resort market over the span of like 5 or 6 days while I am vacationing nearby and staying with an old friend and just getting some space, this is highly OUTRAGEOUS. And I'm sure the security guard will be happy, but I won't be back to spend anymore money even though I will be here for like 2 months. and would've come here for coffee daily and even lunch again but now I will have to go to the Peaberry and Gallette shop at the tips of the hill and take a car instead of taking a nice walk here. Nice way to treat your PAYING CUSTOMERS.
Raymond James
Great shop! The reason for the two stars is one of the ladies that works here. She is the one who wears the mask. RUDE!!!!! The daytime gentleman and the other woman are extremely nice, but if you run into the one with the covid mask, be aware! She is not very nice. Charged us for stuff that we did not buy, and refused to investigate. Had to go to the front desk (where we learned this isn't her first complaint) and had to get comped. The way she talked to my wife was unacceptable and rude!!! Hotel staff, AWESOME! Store staff, AWESOME! Her, RUDE AND DISRESPECTFUL! Make sure she has paper in her machine....
Yusi
Coffee is fantastic here; the matcha latte was one of the best we had at this island. A bit pricy, yes. But the staff is so friendly and helpful. Love this little store.
Julia Jeoung
I love this place , I get coffee every time I come to work here
Nik Keene
Not sure why there's negative reviews staff are nice just a tad pricey
Ijin Link
Great coffee, but poorly understaffed.
Dan Petersen
This store is not associated with the hotel. They are understaffed and outrageously priced. Untrained employees that can't speak English work alone... This is not the employees fault, this is the fault of management. If an employee doesn't know how to do the job, or can't speak enough English to make an egg sandwich, the manager needs to also be there. Absolutely unacceptable, the manager should be fired.
Some trinkets and clothes to buy, not much in the selection of snacks but if you love Alcohol and makeup you better be prepared to pay more than normally if you want some.
Chris Sirinop
The price is higher than out side. This is why they called convenience store. Close at midnight.
I asked the staff lady with the mask to heat up my spam, please and she ignored me and didn’t acknowledge what I said. And then I asked her again before she finished the transaction. She finally replied to finish with this first. At least she should acknowledge what I said when I asked the first time, I don’t mind waiting for her to finish with the transaction.
Consistently rude and unfriendly staff. Overpriced and mediocre fresh food. Definitely not worth it but when you’re trapped at the resort, there’s no other option.
Consistently disappointing. I come here a lot and because this store is not owned by the hotel, they do not have enough capable people working.I kept trying to give it another chance but I guess this is the last time for me. Person behind the counter was dismissive and made terrible quality food/drink, I was going to ask for help remaking it because it wasn’t what I ordered but there was a line 10 people deep waiting on the person who just ignored them all. Managers/owners really need to fix this problem that has been on going for too long!
I spent over $400 in a week at this store though not a registered guest of the resort, I am staying nearby but am enjoying not having to go to a shopping center while I am in recovery. I have come here for coffee in the morning as well as meals and other drinks and snacks just a few times a day, while enjoying the beautiful grounds of this resort here though not spending any time in the pool or any other places that say don't go if you aren't a registered guest. Today I was enjoying one of these purchases and the security man threatened to call the police on me for drinking my water that I purchased at the store order #8607, while writing in the entry way and charging my computer as I am working while I am recovering here from PTSD. This man walked up to me for no apparent reason, and demanded that he see my wrist band and as far as I know I am a customer here and am allowed to be wandering around a beautiful resort and enjoying the landscapes here even though I am not staying here and I am not using the pool or taking the guest privileges. Only seated in a chair to enjoy the purchases while writing and getting my electronics a charge so that I can continue working while enjoying my holoholo market purchases. $400 is a lot to spend in a week's time in a store in a resort that is operating at like less than half the capacity during all the renovations. I am a 45 years old licensed acupuncturist and writer and I came here to be safe and quiet and calm and to be a customer rather than go to the KTA and deal with a shopping center filled with a ton of people. This place is very relaxing and I didn't think that I was BREAKING THE LAW to be a customer and have someone THREATEN me to have the COPS called for shopping at the HOLOHOLO market and sitting on a chair and writing. He demanded that I speak to him and I am an autistic female and this is insane to expect someone to speak on command like a dog especially someone with autism, which is neurological condition and not a mental defect. This is an abomination and a security OVERREACH. For a customer to spend over $400 in a resort market over the span of like 5 or 6 days while I am vacationing nearby and staying with an old friend and just getting some space, this is highly OUTRAGEOUS. And I'm sure the security guard will be happy, but I won't be back to spend anymore money even though I will be here for like 2 months. and would've come here for coffee daily and even lunch again but now I will have to go to the Peaberry and Gallette shop at the tips of the hill and take a car instead of taking a nice walk here. Nice way to treat your PAYING CUSTOMERS.
Great shop! The reason for the two stars is one of the ladies that works here. She is the one who wears the mask. RUDE!!!!! The daytime gentleman and the other woman are extremely nice, but if you run into the one with the covid mask, be aware! She is not very nice. Charged us for stuff that we did not buy, and refused to investigate. Had to go to the front desk (where we learned this isn't her first complaint) and had to get comped. The way she talked to my wife was unacceptable and rude!!! Hotel staff, AWESOME! Store staff, AWESOME! Her, RUDE AND DISRESPECTFUL! Make sure she has paper in her machine....
Coffee is fantastic here; the matcha latte was one of the best we had at this island. A bit pricy, yes. But the staff is so friendly and helpful. Love this little store.
I love this place , I get coffee every time I come to work here
Not sure why there's negative reviews staff are nice just a tad pricey
Great coffee, but poorly understaffed.
This store is not associated with the hotel. They are understaffed and outrageously priced. Untrained employees that can't speak English work alone... This is not the employees fault, this is the fault of management. If an employee doesn't know how to do the job, or can't speak enough English to make an egg sandwich, the manager needs to also be there. Absolutely unacceptable, the manager should be fired.
Restaurantji Recommends
Some trinkets and clothes to buy, not much in the selection of snacks but if you love Alcohol and makeup you better be prepared to pay more than normally if you want some.
The price is higher than out side. This is why they called convenience store. Close at midnight.
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