Subway
73-4038 Hulikoa Dr Suite 3, Kailua-Kona
(808) 326-5444
Recent Reviews
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The food was unorganized to be honest the workers faces were like they don't have any emotions it's depressing and when I stepped into there Subway the atmosphere was disappointing and the customer service was bad and they need to at least put up a sign to give out to hire people at this point no point of going it's really sad and I noticed that the workers go in the back for a bit and come out, another thing is that no music it's not lively it's dead no sound nothing. š
Atmosphere: 1
Food: 1
Service: 1
Very rude service
Atmosphere: 1
Food: 1
Service: 1
Management needs to hire more people as one worker can not seem to handle the demand during lunch. There was 7 people in front of me when I walked in and from the time I stepped in line till the time I was out the door was over 40 minutes!!! She works very slow and is unorganized having to run back to the kitchen often to get stuff. While having already waited in line for over 20 minutes a different female worker walked in holding a trash grabber and not in uniform, she then proceeds to walk behind the counter and open the cookie cabinet reach in and grab cookies. All without washing her hands!!! Overall, I will no longer be coming to this subway and will instead spend the extra time driving and go to a different sandwich shop.
Atmosphere: 1
Food: 4
Service: 1
Super kind and helpful service.
Atmosphere: 5
Food: 5
Service: 5
Order online if you don't want to be completely ignored and waste lots of time waiting for attention from the employees.
Atmosphere: 2
Food: 3
Service: 1
Ignored by employee!!! Has a bad attitude too. 4:15pm. 10/24/2024
Atmosphere: 1
Food: 1
Service: 1
Female had a very bad additude and seemed unhappy with herself
Atmosphere: 1
Food: 2
Service: 1
There was a BOGO coupon available on the app. Once I got in after waiting 30 mins after putting a order online then they tell me they don't take it. Then proceeds to tell me to just cancel my order. At which I told her I can't cancel it and that a manager needs to void my transaction. Totally bullshit , never coming here again.
Employee was clearly high on something, misheard ābuild your own subā as churro and rung me up $25 for a spicy Italian with 4 ingredients: pep, salami, jalapeƱos, and red onions.
I was super polite because I am decent person but thatās not right, she asked me if I want the receipt, I said yes just to save it.
Probably tried to take advantage of me. Disputing the charge. Charged me for double meat salami even though I only asked for the normal amount of salami :(
Atmosphere: 1
Food: 1
Service: 1
First. The only reason they got 1 star is we donāt have a zero star option. This subway is more miss than hit. Subway has a current coupon for buy one get one which we took advantage of 2 days ago. We placed an order today on their app and we were able to place this order using this coupon but when we arrived we were told they wouldnāt accept the coupon. Which is fine we understand that to a point. however they refused to make our sandwiches regardless whether we were going to pay full price or not and threw our receipt at us from across the counter. This is one of the many horrible experiences we have had with this specific subway. We have always had issues with this subway running out of ingredients such as bread, specific meats, and of course anything else you could possibly put on a sandwich. Get it together people! No longer a client of this subway!!
Service: 1
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Iām not the type to write reviews but I felt it was necessary especially with what Iām dealing with. I got food there the day before yesterday. Made my stomach so upset, Iām still dealing with the pain today. Bad cramps & constant trips to the bathroom. Im not the only one thatās experiencing this, me & my bf are still experiencing really bad stomach pain & aches. Never experienced such pain from food. Good service the ladyās were nice but just the quality of food is horrendous. Ordered their footlong dipper & I've had it before at other chain subways never had a problem until I got them from there. Super dry & probably expired. A lot of negligence with food supply there. It was either the food quality or hygiene issues Iām pretty sure I got food poisoning. Iām never getting subway again especially from that place. So unless you want a sore stomach, I would not recommend eating there.
Atmosphere: 1
Food: 1
Service: 3
Service is really bad.. franchise need to take action. Really bad service.
This place is crazy and donāt want to customer come in during lunch hrs because they doing clean up floor.thatās girl crazy and fighting with All people.she doesnāt care about customers specially that location.subway need to take action
Atmosphere: 1
Food: 1
Service: 1
This place is crazy. We were served by a very high strung employee that was frustrated at pretty much everything in life. Lots of cussing and very low on almost all toppings.
I also got a kick out of the sign slapped on the door - the employees are clearly not interested in working too much today.
Atmosphere: 1
Food: 4
Service: 1
Great sandwich and good service. Very clean and neat restaurant.
Atmosphere: 5
Food: 5
Service: 5
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