They have one employee making sandwiches at night. One. Who ever the manager and owner are should be ashamed. This girl is busting her butt for Pennie’s while you sit at home making all the money.
Do better for your employees
Robert Love
What a horrible place I go in use my coupon. They won’t accept the coupon. It says Hawaii, but they say the store doesn’t participate.
Atmosphere: 1
Food: 1
Service: 1
Andrew G
I’m currently eating lunch at this location and I feel compelled to leave this review after watching my sandwich artists in action this busy Sunday afternoon. With only 2 people on staff these guys must have hammered out 30+ sandwiches in the 20 mins I was here. Both of them nonstop for all of it, yet amble time to be personable. I think Jonny and I are going to be friends after my lunch today. I could tell that they were in high gear and not letting it get to them. I have worked in the restaurant industry for over 20 years and even I would have been noticeably bothered by the sheer volume these two handled this is why I’m so impressed with their demeanor through the madness. Jonny killing it on the sandwich game and the young lady he was working with running around making sure the prep was done and the line was stocked. I’m not the only person who noticed this performance either. Numerous customers complimented them on their performance as well. I left these guys a five dollar tip because I noticed it was looking surprisingly a little empty. If I was rich I would have tipped $100 bucks. Thank you Jonny and Cherish! I also eat here 2-3 times a week but now I’m thinking I should have lunch here everyday.
Dietary restrictions: You make your own sandwich
Parking: Huge free lot
Kid-friendliness: Kids meals, juice boxes, apple slices
Wheelchair accessibility: Ground floor
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Synergy Buddha
⭐️ 0/5 stars
Deeply disappointed by my experience: I ordered a Hot Pastrami Sandwich with spinach (specifically NO iceberg lettuce) through Uber Eats - the exact same order I'd placed successfully just days before. Instead, I received a cold pastrami salad with iceberg lettuce. After paying extra for delivery, I had to drive to the store hoping for a simple resolution.
When I arrived, I first showed Johnny (who introduced himself as the owner Amber's son) my Uber app order clearly displaying "Hot Pastrami" - nowhere did it say "salad." When he claimed their system showed a salad order, I pointed out that both our orders specified "NO LETTUCE, only spinach" - yet somehow I received a salad made with iceberg lettuce, contradicting even their own order details.
I suggested multiple reasonable solutions: either take the incorrect salad and make it into the sandwich I ordered (offering to pay any difference), or at least remake the salad with spinach as specified. He refused both options. I wasn't even asking for a refund - I was simply hungry and wanted my order made correctly.
What truly saddened me was his dismissive "oh well, not our problem" attitude, telling me to "take it up with Uber" because "it's my mom's store." After reviewing my order, he never returned my food - I actually had to ask him to give it back when he dismissed me and started walking away.
In Hawaii, this level of service is shocking. The aloha spirit is about caring for others, and food service especially should come from a place of positive energy. When someone shows such complete disinterest in helping customers and resolving clear mistakes, it goes against everything our community stands for.
Photos attached: [Receipt showing sandwich order with NO LETTUCE] from their store], uber receipt that says just Hot Pastrami and No Lettuce and picture of salad) 🥗
Atmosphere: 1
Food: 1
Service: 1
Shirkey Haines
I purchased 2 subs today and a drink. $28 The gentleman that waited on me was very helpful. The meat station was covered, so you could not see what meat or cheese you were getting. They were out of Mozzarella, provolone, spinach, wraps. The cucumbers were rotten, I barely got any lettuce. My cold cut was all bologna. The bread wasn’t baked all the way. The employee that came from the back to build the sandwiches obviously hates him/her job. I literally had a half baked mayonnaise sub for lunch. Threw it in the trash. Since when aren’t you able to look at your selection. Gross. I want my money back.
Atmosphere: 1
Food: 1
Service: 3
Kaia Anderson
Ridiculous pricing policy, passive-aggressive customer service, skimpy on the veggies. I guess I’m done with Subway. Too bad because they are yummy but I’m not into supporting bad businesses.
leon2356
Went here first thing in the morning. Got three subs from here, two were perfect but one had rock hard stale bread. Ended up throwing out half of it.
Atmosphere: 3
Food: 3
Service: 4
C G
Couldn’t make this up. I walk into the store and the employee saw me approach and walked in the back for 3 minutes. Then she comes out and completely ignores me and then a woman walks in and demands a refund for a water bottle. The employee helped this woman without any consideration that I was next in line. Afterwards a couple of women come in as this woman decided to help me. Beyond this point my blood boiled because the employee was obnoxious and rude handling my order. The ABSOLUTE worst experience from an employee who decided I wasn’t worth any respect as a visitor to this island. This happened at around 8:30 pm on 6-22-2024.
Atmosphere: 4
Food: 4
Service: 1
Jordan Prinsen
Hey this is Kathryn on my friends phone! Serenity served with a smile and she was such a. peaceful presence! Great atmosphere in there!
Mark Bake
I was not allowed to customize my sandwich. I’ve never been to a Subway where I was not allowed to substitute spinach for lettuce! The cashier was pretty confrontational about it.
Pricey, and they no longer give refills (or water cups) because of "covid"
Food: 3
Service: 2
Barbara R
The food was less than acceptable and the price was outrageous. Our subway on Kauai charges by the sub and on “what toppings you choose”I have never had this kind of treatment before. The sandwich artist charged me $6 extra for adding banana peppers and pickles but my receipt showed 2 extra meet choices.Our pretzel was rock hard and inedible.I will never come back here.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Sandwich
Mark Wang
The employees don’t get paid enough. They don’t want to be here as much as I don’t want to. The sandwich is meh. No tips from me.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Casarah Silva
Unfriendly, unwelcoming and by far the worst looking sub I've ever had. Everything was just thrown in with no care whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Anthony Exline
Literally the most sloppy presentation of a sandwich ive ever seen and ate. I've been to every subway but this is the worst one. Not only just the not caring of their food but her service was unacceptable. Very
They have one employee making sandwiches at night. One. Who ever the manager and owner are should be ashamed. This girl is busting her butt for Pennie’s while you sit at home making all the money.
Do better for your employees
What a horrible place I go in use my coupon. They won’t accept the coupon. It says Hawaii, but they say the store doesn’t participate.
Atmosphere: 1
Food: 1
Service: 1
I’m currently eating lunch at this location and I feel compelled to leave this review after watching my sandwich artists in action this busy Sunday afternoon. With only 2 people on staff these guys must have hammered out 30+ sandwiches in the 20 mins I was here. Both of them nonstop for all of it, yet amble time to be personable. I think Jonny and I are going to be friends after my lunch today. I could tell that they were in high gear and not letting it get to them. I have worked in the restaurant industry for over 20 years and even I would have been noticeably bothered by the sheer volume these two handled this is why I’m so impressed with their demeanor through the madness. Jonny killing it on the sandwich game and the young lady he was working with running around making sure the prep was done and the line was stocked. I’m not the only person who noticed this performance either. Numerous customers complimented them on their performance as well. I left these guys a five dollar tip because I noticed it was looking surprisingly a little empty. If I was rich I would have tipped $100 bucks. Thank you Jonny and Cherish! I also eat here 2-3 times a week but now I’m thinking I should have lunch here everyday.
Dietary restrictions: You make your own sandwich
Parking: Huge free lot
Kid-friendliness: Kids meals, juice boxes, apple slices
Wheelchair accessibility: Ground floor
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
⭐️ 0/5 stars
Deeply disappointed by my experience: I ordered a Hot Pastrami Sandwich with spinach (specifically NO iceberg lettuce) through Uber Eats - the exact same order I'd placed successfully just days before. Instead, I received a cold pastrami salad with iceberg lettuce. After paying extra for delivery, I had to drive to the store hoping for a simple resolution.
When I arrived, I first showed Johnny (who introduced himself as the owner Amber's son) my Uber app order clearly displaying "Hot Pastrami" - nowhere did it say "salad." When he claimed their system showed a salad order, I pointed out that both our orders specified "NO LETTUCE, only spinach" - yet somehow I received a salad made with iceberg lettuce, contradicting even their own order details.
I suggested multiple reasonable solutions: either take the incorrect salad and make it into the sandwich I ordered (offering to pay any difference), or at least remake the salad with spinach as specified. He refused both options. I wasn't even asking for a refund - I was simply hungry and wanted my order made correctly.
What truly saddened me was his dismissive "oh well, not our problem" attitude, telling me to "take it up with Uber" because "it's my mom's store." After reviewing my order, he never returned my food - I actually had to ask him to give it back when he dismissed me and started walking away.
In Hawaii, this level of service is shocking. The aloha spirit is about caring for others, and food service especially should come from a place of positive energy. When someone shows such complete disinterest in helping customers and resolving clear mistakes, it goes against everything our community stands for.
Photos attached: [Receipt showing sandwich order with NO LETTUCE] from their store], uber receipt that says just Hot Pastrami and No Lettuce and picture of salad) 🥗
Atmosphere: 1
Food: 1
Service: 1
I purchased 2 subs today and a drink. $28
The gentleman that waited on me was very helpful. The meat station was covered, so you could not see what meat or cheese you were getting. They were out of Mozzarella, provolone, spinach, wraps. The cucumbers were rotten, I barely got any lettuce. My cold cut was all bologna. The bread wasn’t baked all the way. The employee that came from the back to build the sandwiches obviously hates him/her job. I literally had a half baked mayonnaise sub for lunch. Threw it in the trash. Since when aren’t you able to look at your selection. Gross. I want my money back.
Atmosphere: 1
Food: 1
Service: 3
Ridiculous pricing policy, passive-aggressive customer service, skimpy on the veggies. I guess I’m done with Subway. Too bad because they are yummy but I’m not into supporting bad businesses.
Went here first thing in the morning. Got three subs from here, two were perfect but one had rock hard stale bread. Ended up throwing out half of it.
Atmosphere: 3
Food: 3
Service: 4
Couldn’t make this up. I walk into the store and the employee saw me approach and walked in the back for 3 minutes. Then she comes out and completely ignores me and then a woman walks in and demands a refund for a water bottle. The employee helped this woman without any consideration that I was next in line. Afterwards a couple of women come in as this woman decided to help me. Beyond this point my blood boiled because the employee was obnoxious and rude handling my order. The ABSOLUTE worst experience from an employee who decided I wasn’t worth any respect as a visitor to this island. This happened at around 8:30 pm on 6-22-2024.
Atmosphere: 4
Food: 4
Service: 1
Hey this is Kathryn on my friends phone! Serenity served with a smile and she was such a. peaceful presence! Great atmosphere in there!
I was not allowed to customize my sandwich. I’ve never been to a Subway where I was not allowed to substitute spinach for lettuce! The cashier was pretty confrontational about it.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Pricey, and they no longer give refills (or water cups) because of "covid"
Food: 3
Service: 2
The food was less than acceptable and the price was outrageous. Our subway on Kauai charges by the sub and on “what toppings you choose”I have never had this kind of treatment before. The sandwich artist charged me $6 extra for adding banana peppers and pickles but my receipt showed 2 extra meet choices.Our pretzel was rock hard and inedible.I will never come back here.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Sandwich
The employees don’t get paid enough. They don’t want to be here as much as I don’t want to. The sandwich is meh. No tips from me.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwich
Unfriendly, unwelcoming and by far the worst looking sub I've ever had. Everything was just thrown in with no care whatsoever.
Atmosphere: 1
Food: 1
Service: 1
Literally the most sloppy presentation of a sandwich ive ever seen and ate. I've been to every subway but this is the worst one. Not only just the not caring of their food but her service was unacceptable. Very
Atmosphere: 1
Food: 1
Service: 1
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