Was here today on 10/5/24 at around 1:30pm on vacation and disappointed as I was taken back when I grabbed a lid for my coffee which was easily accessible where my drink was, it was just like grabbing a straw didn't think it was a big deal, if you don't want anyone to grab something and It's a big deal to you then don't have it where it's easily accessible.
I didn't think to ask since it was just there and didn't want to bother anybody but when the scrawny young barista saw me, he said that next time I needed to ask , that I can't be just reaching over, which I didn't, the lid was right in front of me no need to reach over smart one, I thought to myself wow ppl are so uptight , it's just a lid relax, and the big girl has the nerve to say out loud, "good Lord". This goes to show how mouthy these two are, someday they are going to run into the wrong person. They both are lucky that I hadn't had my coffee yet lol.
All I can say is how disappointed I am. With all that's going on geez relax ppl, stop power tripping and acting like you own the place. Learn to provide good customer service and don't focus so much on the lil things, focus on greeting your customers, smiling, bring happy and being polite and not having a RBF. Not what I expect while on vacation, especially Hawaii. :(
Atmosphere: 3
Food: 4
Service: 2
Darshit Timbadiya
Extremely friendly staff and beverages prepared to perfection.
Atmosphere: 5
Food: 5
Service: 5
vanessa gilbert
AJ took my order and he was very kind! Super great costumer service from him!!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Warda
Always good. It’s
Atmosphere: 5
Food: 5
Service: 5
Travis
Fast and friendly, get what you expect. Good coffee, high pricetag.
Atmosphere: 4
Service: 5
Travis Guthrie
Fast and friendly, get what you expect. Good coffee, high pricetag.
Atmosphere: 4
Service: 5
Malie Kamalo
Pi'ilani's manager Lea is extremely unprofessional and makes passive aggressive remarks about the customers and baristas on the floor. Please discuss being kind with staff, especially if the store is so focused on customer connections.
Free wifi but all outlets are covered. How do you expect people to work at your coffee shop with no power outlets?
Atmosphere: 1
Food: 3
Service: 1
Gerardo Bugarin
Great Coffee
Stephen Holding (ShootingStarsMaui)
It's Starbucks... ?
Kim Maben
I only rate a 2 because of my purchase. My order was a honey citrus mint tea. Which is made with jade citrus mint, peach tranquility, lemonade and honey.There was no lemonade,peach tranquility or honey. I didn't realize it until I got home, cause it was hot. I understand if it was a drink that was special order. But this is on your menu. At least know that.
Service: 2
Asim Aleem
Fast, mobile ordered multiple times, was ready when I got there
Was here today on 10/5/24 at around 1:30pm on vacation and disappointed as I was taken back when I grabbed a lid for my coffee which was easily accessible where my drink was, it was just like grabbing a straw didn't think it was a big deal, if you don't want anyone to grab something and It's a big deal to you then don't have it where it's easily accessible.
I didn't think to ask since it was just there and didn't want to bother anybody but when the scrawny young barista saw me, he said that next time I needed to ask , that I can't be just reaching over, which I didn't, the lid was right in front of me no need to reach over smart one, I thought to myself wow ppl are so uptight , it's just a lid relax, and the big girl has the nerve to say out loud, "good Lord". This goes to show how mouthy these two are, someday they are going to run into the wrong person. They both are lucky that I hadn't had my coffee yet lol.
All I can say is how disappointed I am. With all that's going on geez relax ppl, stop power tripping and acting like you own the place. Learn to provide good customer service and don't focus so much on the lil things, focus on greeting your customers, smiling, bring happy and being polite and not having a RBF. Not what I expect while on vacation, especially Hawaii. :(
Atmosphere: 3
Food: 4
Service: 2
Extremely friendly staff and beverages prepared to perfection.
Atmosphere: 5
Food: 5
Service: 5
AJ took my order and he was very kind! Super great costumer service from him!!
Atmosphere: 5
Food: 5
Service: 5
Always good. It’s
Atmosphere: 5
Food: 5
Service: 5
Fast and friendly, get what you expect. Good coffee, high pricetag.
Atmosphere: 4
Service: 5
Fast and friendly, get what you expect. Good coffee, high pricetag.
Atmosphere: 4
Service: 5
Pi'ilani's manager Lea is extremely unprofessional and makes passive aggressive remarks about the customers and baristas on the floor. Please discuss being kind with staff, especially if the store is so focused on customer connections.
Atmosphere: 1
Food: 1
Service: 1
The Starbucks we know.
Atmosphere: 4
Food: 4
Service: 4
The Starbucks we know.
Atmosphere: 4
Food: 4
Service: 4
The Starbucks we know.
Restaurantji Recommends
Free wifi but all outlets are covered. How do you expect people to work at your coffee shop with no power outlets?
Atmosphere: 1
Food: 3
Service: 1
Great Coffee
It's Starbucks... ?
I only rate a 2 because of my purchase. My order was a honey citrus mint tea. Which is made with jade citrus mint, peach tranquility, lemonade and honey.There was no lemonade,peach tranquility or honey. I didn't realize it until I got home, cause it was hot. I understand if it was a drink that was special order. But this is on your menu. At least know that.
Service: 2
Fast, mobile ordered multiple times, was ready when I got there
Loading...