Starbucks
Terrace Center, 55 Pukalani Street Pukalani, Makawao
(808) 573-5458
Recent Reviews
Sort by
Terrace Center, 55 Pukalani Street Pukalani, Makawao
(808) 573-5458
I had a disappointing experience at this location with one of the baristas (a young woman with a short buzz cut). I ordered a cappuccino with protein foam and asked for half of the foam to be placed in a separate cup. This has never been a problem at other Starbucks locations here in Maui — in fact, some baristas have even suggested it to ensure there’s enough room for the coffee.
When I made the request, the barista abruptly said, “No, I cannot do that.” I explained that other locations have done it for me before, but she replied, “Maybe they did that, but I’m not going to.” Her tone was unnecessarily rude and dismissive.
I understand if there are location-specific policies, but the way the situation was handled felt unprofessional. I hope this feedback can be used as a training opportunity to ensure all customers are treated respectfully, even when a request can't be accommodated.
Atmosphere: 1
Food: 3
Service: 1
They open early and I pick my latte cup right away and that’s awesome.
Always a big smile at the door for me and that’s always a good start for early birds like me.
Atmosphere: 5
Food: 5
Service: 5
The folks are kind, friendly, and efficient !
You never have to wait long for your drinks !
Atmosphere: 5
Food: 5
Service: 5
Why not?! It's a Starbucks in Hawaii!
Atmosphere: 5
Food: 5
Service: 5
I made it roughly.. any tips..?
Atmosphere: 3
Food: 2
Service: 2
I made it roughly.. any tips..?
Atmosphere: 3
Food: 2
Service: 2
I liked it. The pistachio cold brew was delicious.
Really convenient drive thru
Miah miah ?
Prodotti eccellenti, personale gentilissimo!! Marya and Deana have been so nice with me! Very clean in side, good caffe, all is perfect! All employer very good!Thank you very much!Franco from Italy, MAHALO
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Deanna helped me today whilst we talked about Australia. This location is connected to Foodland so plenty of parking. Centre has USPS and lots of other shops. Only 2 tables inside, I did not see any place to connect a charger and 5 tables just outside. Disappointing but no big deal.
I don't drink coffee but I tried this caramel Frappuccino and it was so good!
No local coffee???
Really convenient drive thru
Starbucks employees still have not let this pandemic get to them. The cashier was sweet and filled with happiness. Awesome team!
Loading...