We were able to join a surprise party that used the space around the bar. Great food, outstanding bar service and cocktail selection.
Atmosphere: 4
Food: 4
Service: 4
Traci B
Everytime I order from here it's great
Atmosphere: 4
Food: 4
Service: 4
Yuliia Yefremenko
One star. I’m truly sorry to leave such a negative review, but I feel it’s necessary to share my experience.
I placed a to-go order and was told I’d have time to pick it up before closing. The restaurant closes at 9:00 PM, and I rushed to arrive by 8:53. In my hurry, I didn’t notice a “section closed” sign and walked toward the area near the register, where I assumed pickup would be. I didn’t touch anything — I just quietly stood, waiting for someone from the staff.
Moments later, a staff member banged on the kitchen window and aggressively gestured at me. He then stormed out and yelled, “What do you want?” I calmly explained I was there for pickup and gave my name. He shouted back that the section was closed and I had no right to be there. I acknowledged the sign but said it could’ve been handled more respectfully. He continued to speak in a harsh and condescending tone.
I paid, picked up my order, and left — without leaving a tip, because the experience deeply affected me. He later came out and handed me ginger, which I had already declined — maybe trying to make up for his outburst, but never apologized.
I’m not a confrontational person. Raised voices are extremely difficult for me to process — this left me shaken, upset, and with no appetite. It ruined the experience entirely.
Even if I made a mistake walking into a closed section, there’s a basic human way to communicate. Aggression and yelling are never acceptable — not for a staff member, not toward a guest.
As for the food: the sushi was okay, the soup — not enjoyable. 3/5 at best.
This review is not out of anger, but as a call for awareness. Everyone has bad days, but it’s important to treat each other with respect. Especially in hospitality — how we speak to each other matters.
Atmosphere: 4
Food: 3
Service: 1
matthew calica
We at Mililani Ninja sushi about twice a week, usually after going UFC gym. It's like the zippys of sushi: you know exactly what you're getting. It's not the best sushi in the world, but it's good, relatively cheap, and consistent.
I get the superman Maki and karaage chicken. It tastes the same every single time, which is not a bad thing.
My kids chow down on the udon, karaage chicken, and gyoza. My wife likes her kalbi Kim chee Maki. Overall it's good eating that's not going to break the bank.
Atmosphere: 4
Food: 5
Service: 5
Sylvia Nepita
The food sucks! Most disgusting Teriyaki chicken I have ever tasted. The chicken. and rice was cold anddisgusting. . I would not recommend this place to anyone.
Atmosphere: 2
Food: 1
Service: 2
Mary Lau-Miki
Just had a baby shower with 35 people at Ninja Sushi Mililani today. Claire, the manager owner was very acommodating in allowing us to have our event there on short notice, and even came in on her day off to make sure everything went well. The staff was helpful, food was prepared on time and price was good. Nice clean environment. We highly reccomend Ninja Sushi Mililani.
Atmosphere: 5
Food: 5
Service: 5
Blank
Nice place, I thought the food was alright it wasn't the most flavorful but it wasn't bad for what it was... And If you have a big appetite it's not very filling and serving sizes are not anything big. It can get pricey pretty quick if you order two or more meals. It's nice for every once in a while kind of thing. This place is pretty much for if you just want sushi now and don't want to go anywhere far because you live in the nearby Miliani town area and it's the closest thing to you. Other than that. They have some pastries too if you want to buy any kind of dessert for yourself too and drinks.
Atmosphere: 5
Food: 3
Service: 5
L. Cox
Great place. Seems to have maintained their quality over the years. The spicy ahi poke bowl was very good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nigeri Sushi Lunch
Tyler Tsudama
Person at the front was super patient and helpful. Explained to me what rolls I would like based on the preferences I outlined. I ended up getting the superman and it was so yummy. 10/10 would come back
Atmosphere: 5
Food: 5
Service: 5
Nani Colcol
I love Ninja Sushi! It's my go-to when I need to get my sushi fix.
I was disappointed in the service I received this past Saturday. I ordered a platter to take to a family gathering. I was running a little late to pick up my order, so I gave a courtesy call to let them know I was running late. The girl who answered placed me on hold for a while, so I hung up. When I got there, my order was canceled. They said they called me, and the person who answered said they didn't want the order. I showed them my call log and said I didn't receive a call from them. The manager was sweet, apologized, and reordered my order. But, the guy working that day mumbled under his breath to his coworker, "You don't tell us 'you're running a little late.'" That pissed me off!!! My daughter came in (she works in food service) and asked what number they called, and they repeated my number. My daughter said we didn't get a call from them and told him how dare he disrespect me by mumbling under his breath. The guy said there were two people with my name. But my daughter gave it to him. The other cashier came out with our order and handed it to my daughter apologizing. We get that you folks get busy, but you don't have to lie. The customer service I got that day was so poor...
Its not a fancy sushi restaurant but fast and good service and good sushi.$75 for a family of 4.I like their superman roll.I like that they have not just sushi menu...like udon and donburi.
Atmosphere: 5
Food: 3
Service: 5
William M. Kahapea
Had to drop off mail so it was a convenient location. It's cozy and relaxed vibe. The customer service was good and the speed was spot on. I would come back if I have another errand next door.
Vegetarian options: Avocado roll and vegetarian tempura maki.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Avocado
M Hayes Island Blue Films
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
The Darwinist
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
Paea Taliauli
Sushi was not good don't let the atmosphere fool you!
We were able to join a surprise party that used the space around the bar. Great food, outstanding bar service and cocktail selection.
Atmosphere: 4
Food: 4
Service: 4
Everytime I order from here it's great
Atmosphere: 4
Food: 4
Service: 4
One star.
I’m truly sorry to leave such a negative review, but I feel it’s necessary to share my experience.
I placed a to-go order and was told I’d have time to pick it up before closing. The restaurant closes at 9:00 PM, and I rushed to arrive by 8:53. In my hurry, I didn’t notice a “section closed” sign and walked toward the area near the register, where I assumed pickup would be. I didn’t touch anything — I just quietly stood, waiting for someone from the staff.
Moments later, a staff member banged on the kitchen window and aggressively gestured at me. He then stormed out and yelled, “What do you want?” I calmly explained I was there for pickup and gave my name. He shouted back that the section was closed and I had no right to be there. I acknowledged the sign but said it could’ve been handled more respectfully. He continued to speak in a harsh and condescending tone.
I paid, picked up my order, and left — without leaving a tip, because the experience deeply affected me. He later came out and handed me ginger, which I had already declined — maybe trying to make up for his outburst, but never apologized.
I’m not a confrontational person. Raised voices are extremely difficult for me to process — this left me shaken, upset, and with no appetite. It ruined the experience entirely.
Even if I made a mistake walking into a closed section, there’s a basic human way to communicate. Aggression and yelling are never acceptable — not for a staff member, not toward a guest.
As for the food: the sushi was okay, the soup — not enjoyable. 3/5 at best.
This review is not out of anger, but as a call for awareness. Everyone has bad days, but it’s important to treat each other with respect. Especially in hospitality — how we speak to each other matters.
Atmosphere: 4
Food: 3
Service: 1
We at Mililani Ninja sushi about twice a week, usually after going UFC gym. It's like the zippys of sushi: you know exactly what you're getting. It's not the best sushi in the world, but it's good, relatively cheap, and consistent.
I get the superman Maki and karaage chicken. It tastes the same every single time, which is not a bad thing.
My kids chow down on the udon, karaage chicken, and gyoza. My wife likes her kalbi Kim chee Maki. Overall it's good eating that's not going to break the bank.
Atmosphere: 4
Food: 5
Service: 5
The food sucks! Most disgusting Teriyaki chicken I have ever tasted. The chicken. and rice was cold anddisgusting. . I would not recommend this place to anyone.
Atmosphere: 2
Food: 1
Service: 2
Just had a baby shower with 35 people at Ninja Sushi Mililani today. Claire, the manager owner was very acommodating in allowing us to have our event there on short notice, and even came in on her day off to make sure everything went well. The staff was helpful, food was prepared on time and price was good. Nice clean environment. We highly reccomend Ninja Sushi Mililani.
Atmosphere: 5
Food: 5
Service: 5
Nice place, I thought the food was alright it wasn't the most flavorful but it wasn't bad for what it was... And If you have a big appetite it's not very filling and serving sizes are not anything big.
It can get pricey pretty quick if you order two or more meals. It's nice for every once in a while kind of thing.
This place is pretty much for if you just want sushi now and don't want to go anywhere far because you live in the nearby Miliani town area and it's the closest thing to you. Other than that. They have some pastries too if you want to buy any kind of dessert for yourself too and drinks.
Atmosphere: 5
Food: 3
Service: 5
Great place. Seems to have maintained their quality over the years. The spicy ahi poke bowl was very good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nigeri Sushi Lunch
Person at the front was super patient and helpful. Explained to me what rolls I would like based on the preferences I outlined. I ended up getting the superman and it was so yummy. 10/10 would come back
Atmosphere: 5
Food: 5
Service: 5
I love Ninja Sushi! It's my go-to when I need to get my sushi fix.
I was disappointed in the service I received this past Saturday. I ordered a platter to take to a family gathering. I was running a little late to pick up my order, so I gave a courtesy call to let them know I was running late. The girl who answered placed me on hold for a while, so I hung up. When I got there, my order was canceled. They said they called me, and the person who answered said they didn't want the order. I showed them my call log and said I didn't receive a call from them. The manager was sweet, apologized, and reordered my order. But, the guy working that day mumbled under his breath to his coworker, "You don't tell us 'you're running a little late.'" That pissed me off!!! My daughter came in (she works in food service) and asked what number they called, and they repeated my number. My daughter said we didn't get a call from them and told him how dare he disrespect me by mumbling under his breath. The guy said there were two people with my name. But my daughter gave it to him. The other cashier came out with our order and handed it to my daughter apologizing. We get that you folks get busy, but you don't have to lie. The customer service I got that day was so poor...
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Its not a fancy sushi restaurant but fast and good service and good sushi.$75 for a family of 4.I like their superman roll.I like that they have not just sushi menu...like udon and donburi.
Atmosphere: 5
Food: 3
Service: 5
Had to drop off mail so it was a convenient location. It's cozy and relaxed vibe. The customer service was good and the speed was spot on. I would come back if I have another errand next door.
Vegetarian options: Avocado roll and vegetarian tempura maki.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Avocado
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
Sushi was not good don't let the atmosphere fool you!
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Vegetable Tempura Roll
Loading...