Great place. Seems to have maintained their quality over the years. The spicy ahi poke bowl was very good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nigeri Sushi Lunch
Tyler Tsudama
Person at the front was super patient and helpful. Explained to me what rolls I would like based on the preferences I outlined. I ended up getting the superman and it was so yummy. 10/10 would come back
Atmosphere: 5
Food: 5
Service: 5
Nani Colcol
I love Ninja Sushi! It's my go-to when I need to get my sushi fix.
I was disappointed in the service I received this past Saturday. I ordered a platter to take to a family gathering. I was running a little late to pick up my order, so I gave a courtesy call to let them know I was running late. The girl who answered placed me on hold for a while, so I hung up. When I got there, my order was canceled. They said they called me, and the person who answered said they didn't want the order. I showed them my call log and said I didn't receive a call from them. The manager was sweet, apologized, and reordered my order. But, the guy working that day mumbled under his breath to his coworker, "You don't tell us 'you're running a little late.'" That pissed me off!!! My daughter came in (she works in food service) and asked what number they called, and they repeated my number. My daughter said we didn't get a call from them and told him how dare he disrespect me by mumbling under his breath. The guy said there were two people with my name. But my daughter gave it to him. The other cashier came out with our order and handed it to my daughter apologizing. We get that you folks get busy, but you don't have to lie. The customer service I got that day was so poor...
Atmosphere: 5
Food: 5
Service: 1
Myu F
Its not a fancy sushi restaurant but fast and good service and good sushi.$75 for a family of 4.I like their superman roll.I like that they have not just sushi menu...like udon and donburi.
Atmosphere: 5
Food: 3
Service: 5
William M. Kahapea
Had to drop off mail so it was a convenient location. It's cozy and relaxed vibe. The customer service was good and the speed was spot on. I would come back if I have another errand next door.
Vegetarian options: Avocado roll and vegetarian tempura maki.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Avocado
M Hayes Island Blue Films
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
The Darwinist
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
Paea Taliauli
Sushi was not good don't let the atmosphere fool you!
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Vegetable Tempura Roll
Admin
Unagi
Atmosphere: 5
Food: 5
Service: 5
Pat McFarland
Worst customer service ever. Never eating here again. I gave them the opportunity to fix the issues and they did nothing to solve it.
Everything!! This was a go to place for my Ohana for years…. My how one bad experience quickly changes that. I will never recommend this place to anyone. Food is good but your employees need to take some “ALOHA” classes and basic training on people skills and think , take a breath before uttering words that you can’t take back . Treat others how you would want to be treated. … NO ALOHA HERE 🌺🌈
Pele DeLuna
we ordered about $110 for got 16 pieces of sushi, 2 udon, chicken katsu and a spam musubi. after 15 minutes 16 piece sushi and chicken katsu came out, my oldest son asked for spam musubi the clerk said they will bring it to the table, 15 min later the 2 udon came…. still no spam musubi, after another 15 min my husband asked if they brought the musubi yet then the clerk said they brought it to the table when they didnt, then got an attitude when told we did not get the musubi and then the clerk gave us money out of the tip jar and told us “her manager is not going to deal with this” horrible service and very unprofessional
Atmosphere: 1
Service: 1
E G
Nothing much to write home about. It's fast food sushi and they don't have any
Great place. Seems to have maintained their quality over the years. The spicy ahi poke bowl was very good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Nigeri Sushi Lunch
Person at the front was super patient and helpful. Explained to me what rolls I would like based on the preferences I outlined. I ended up getting the superman and it was so yummy. 10/10 would come back
Atmosphere: 5
Food: 5
Service: 5
I love Ninja Sushi! It's my go-to when I need to get my sushi fix.
I was disappointed in the service I received this past Saturday. I ordered a platter to take to a family gathering. I was running a little late to pick up my order, so I gave a courtesy call to let them know I was running late. The girl who answered placed me on hold for a while, so I hung up. When I got there, my order was canceled. They said they called me, and the person who answered said they didn't want the order. I showed them my call log and said I didn't receive a call from them. The manager was sweet, apologized, and reordered my order. But, the guy working that day mumbled under his breath to his coworker, "You don't tell us 'you're running a little late.'" That pissed me off!!! My daughter came in (she works in food service) and asked what number they called, and they repeated my number. My daughter said we didn't get a call from them and told him how dare he disrespect me by mumbling under his breath. The guy said there were two people with my name. But my daughter gave it to him. The other cashier came out with our order and handed it to my daughter apologizing. We get that you folks get busy, but you don't have to lie. The customer service I got that day was so poor...
Atmosphere: 5
Food: 5
Service: 1
Its not a fancy sushi restaurant but fast and good service and good sushi.$75 for a family of 4.I like their superman roll.I like that they have not just sushi menu...like udon and donburi.
Atmosphere: 5
Food: 3
Service: 5
Had to drop off mail so it was a convenient location. It's cozy and relaxed vibe. The customer service was good and the speed was spot on. I would come back if I have another errand next door.
Vegetarian options: Avocado roll and vegetarian tempura maki.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Avocado
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
Sushi was not good don't let the atmosphere fool you!
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Vegetable Tempura Roll
Unagi
Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever. Never eating here again. I gave them the opportunity to fix the issues and they did nothing to solve it.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Everything!! This was a go to place for my Ohana for years…. My how one bad experience quickly changes that. I will never recommend this place to anyone. Food is good but your employees need to take some “ALOHA” classes and basic training on people skills and think , take a breath before uttering words that you can’t take back . Treat others how you would want to be treated. … NO ALOHA HERE 🌺🌈
we ordered about $110 for got 16 pieces of sushi, 2 udon, chicken katsu and a spam musubi. after 15 minutes 16 piece sushi and chicken katsu came out, my oldest son asked for spam musubi the clerk said they will bring it to the table, 15 min later the 2 udon came…. still no spam musubi, after another 15 min my husband asked if they brought the musubi yet then the clerk said they brought it to the table when they didnt, then got an attitude when told we did not get the musubi and then the clerk gave us money out of the tip jar and told us “her manager is not going to deal with this” horrible service and very unprofessional
Atmosphere: 1
Service: 1
Nothing much to write home about. It's fast food sushi and they don't have any
Atmosphere: 2
Food: 3
Service: 1
Great sushi!
Atmosphere: 5
Food: 5
Service: 5
Good experience good sushi
Atmosphere: 5
Food: 5
Service: 5
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