Worst and absolute slowest subway in the history of all subways. Been here more than several times and always the same. I can get a grilled steak plate faster than I can get a sandwich…..smh
Service: 1
Ariana Au
We came here after the Meheula one didn't have bread (not kidding). The meheula one only had flatbread and the other breads were cooling so we waited 5 mins (because they said 5-15) and called this subway who said they had bread. The sandwiches aren't as good anymore because they cut the vegetables thinner and they give less (I like equal meat and vegetable ratio). Anyways, I thought this subway did good. The way they have their order line set up is kinda weird for the space.
Atmosphere: 5
Food: 4
Service: 5
George Bryan
Ordered online and was told to be there at 5:35. Arrived at 5:40 and waited till 6:00 and I think only got it then as my family called me from the car wondering why it was taking so long and I was very loud in my response. I then took the time to fill out a “Subway Cares” form as I was hoping that they would make it right somehow but just received a form letter from the “WSI Management Office” saying they will bring this to the restaurants attention. I would recommend agreeing clear of this location and instead go to the Jersey Mikes at the Town Centre.
Atmosphere: 1
Food: 3
Service: 1
Bri Hill
I mobile ordered at 12:02 for a single sandwich that was supposed to be ready at 12:20. Took until 12:45 to even be acknowledged after standing in line at the register for half an hour just to be told my order wasn’t ready. Came back at 1 after picking up an order at an adjacent restaurant— my order was the one sitting on top of their microwave, that they checked 15 minutes prior and told me wasn’t mine. An hour wait for a single sandwich! If you mobile order - forget about it - they don’t have an order stand like the rest of the subways I’ve ever been to so you stand in line waiting anyway. SO SLOW and no thanks for waiting, I’m sorry, nothing. By the time I got to eat the bread was soggy. Customer service needs some work.. this coming from someone who worked in restaurants for more than 5 years and is usually more than patient/understanding.
Atmosphere: 1
Food: 1
Service: 1
Salty Journeys
If I could give this subway 0 stars I would! It’s the only subway close to home and everytime I go there i always get the worse costumer service ever! If you hate your job then QUIT!! They literally hire anyone! Owners only care for the money because apparently they can’t train their stupid workers! Train your co workers to be better at costumer service! They are so unorganized and they take forever to make a simple sandwich!
Atmosphere: 1
Food: 2
Service: 1
NurNordschleife
Do not App order or come here if you don’t have much time. This is the slowest serviced restaurants in existence.
Krystal Ontai
Rowena was so helpful and she did such an amazing job making my sandwiches. She was very patient with me and she deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Britney Aquino
Very poorly organized. I went to Subway on my lunch break. There were 5 people in line ahead of me & 3 workers. The line barely moved after 12 mins of waiting because only one person was tending to the customers in line while the other two were working to fill mobile orders & no one was there to pickup their mobile orders. If they were hustling to assist us, it'd be a different story. But these workers were moving at a slow pace as if we weren't on our work lunch break. Thanks to Subway, they wasted 20 mins of my hour lunch break waiting for all three of them to realize that their in-store line was building up. As I finish this message, I still have not been served. 25 mins in-line l. Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
K K
I don’t know what’s up with all of these restaurants being nonchalant about flies but it seems to be common here. I told the lady and all she did was throw away the meat it landed on. Didn’t cover things back up, didn’t try toGet the fly out. I ended up asking to have my sub remade. Idk how contaminated anything in there was. Honestly, I probably should have just walked out. Who knows when she last changed her gloves.
Recommended dishes: Chicken
John Wick
Good service and this one worker zach is my favorite always talking story
PLEASE READ:My husband and I come to this location sometimes when we are in the area. Upon our visit here on Tuesday, we both ordered sandwiches. My husband got home and two hours later he became VIOLENTLY ILL. We are both POSITIVE his illness came from THIS SUBWAY LOCATION. He is still extremely sick two days later. I DO NOT RECOMMEND THIS LOCATION. We ordered different sandwiches, his was cold, mine was toasted. Whether or not this made him sick and not myself, I am unsure. It seemed that the food was not stored at the proper temperatures, the store itself was extremely hot inside, the ice maker was not putting out any ice and whatever came out was melted.
Neil Richards
Norma is the worst employee I have interacted with at a subway. I have been to the wahiawa subway many a time, but this is the first time I decided to use the Mililani subway instead. It was here I was yelled at and ignored by your employee. She was disrespectful and disregarding of me and my wife, despite us being the only customers in store. I don’t have a problem with the brand/franchise, only the people that are chosen to be hired at this franchise
Nathan Hardie
This Subway is honestly pretty embarrassing. It’s the closest one to our house and we go pretty often, but I can’t say it’s been even a decent experience in the last 7 or 8 months. There’s always new kids working who can neither communicate nor cut bread, the store is falling apart, and most recently the toaster oven has broken with no ETA on that ever being fixed as I’ve been told. I wouldn’t leave such a bad review, but it seems worth mentioning as there are several other Subways nearby that can function
puuwainani h
Worker at shift change made it known that someone would be with me shortly, & repeated herself waiting until I answered her, although I didn’t have a problem with waiting. She took her sweet time & also made messy sandwiches. When she rang me up, she asked me what kind of sandwich I ordered, a sandwich she just made.
Dalton Hall
The slowest service imaginable. Needs to hire younger employees who know how to keep up the pace of what’s suppose to be fast food. Everytime I decide to eat here, I wait over half my lunch break waiting on them. It’s a Makeline, it’s suppose to be the sandwich is passed down employee to next for fast process but the two employees just do not work together at all
Worst and absolute slowest subway in the history of all subways. Been here more than several times and always the same. I can get a grilled steak plate faster than I can get a sandwich…..smh
Service: 1
We came here after the Meheula one didn't have bread (not kidding). The meheula one only had flatbread and the other breads were cooling so we waited 5 mins (because they said 5-15) and called this subway who said they had bread. The sandwiches aren't as good anymore because they cut the vegetables thinner and they give less (I like equal meat and vegetable ratio). Anyways, I thought this subway did good. The way they have their order line set up is kinda weird for the space.
Atmosphere: 5
Food: 4
Service: 5
Ordered online and was told to be there at 5:35. Arrived at 5:40 and waited till 6:00 and I think only got it then as my family called me from the car wondering why it was taking so long and I was very loud in my response. I then took the time to fill out a “Subway Cares” form as I was hoping that they would make it right somehow but just received a form letter from the “WSI Management Office” saying they will bring this to the restaurants attention. I would recommend agreeing clear of this location and instead go to the Jersey Mikes at the Town Centre.
Atmosphere: 1
Food: 3
Service: 1
I mobile ordered at 12:02 for a single sandwich that was supposed to be ready at 12:20. Took until 12:45 to even be acknowledged after standing in line at the register for half an hour just to be told my order wasn’t ready. Came back at 1 after picking up an order at an adjacent restaurant— my order was the one sitting on top of their microwave, that they checked 15 minutes prior and told me wasn’t mine. An hour wait for a single sandwich! If you mobile order - forget about it - they don’t have an order stand like the rest of the subways I’ve ever been to so you stand in line waiting anyway. SO SLOW and no thanks for waiting, I’m sorry, nothing. By the time I got to eat the bread was soggy. Customer service needs some work.. this coming from someone who worked in restaurants for more than 5 years and is usually more than patient/understanding.
Atmosphere: 1
Food: 1
Service: 1
If I could give this subway 0 stars I would! It’s the only subway close to home and everytime I go there i always get the worse costumer service ever! If you hate your job then QUIT!! They literally hire anyone! Owners only care for the money because apparently they can’t train their stupid workers! Train your co workers to be better at costumer service! They are so unorganized and they take forever to make a simple sandwich!
Atmosphere: 1
Food: 2
Service: 1
Do not App order or come here if you don’t have much time. This is the slowest serviced restaurants in existence.
Rowena was so helpful and she did such an amazing job making my sandwiches. She was very patient with me and she deserves a raise.
Atmosphere: 5
Food: 5
Service: 5
Very poorly organized. I went to Subway on my lunch break. There were 5 people in line ahead of me & 3 workers. The line barely moved after 12 mins of waiting because only one person was tending to the customers in line while the other two were working to fill mobile orders & no one was there to pickup their mobile orders. If they were hustling to assist us, it'd be a different story. But these workers were moving at a slow pace as if we weren't on our work lunch break. Thanks to Subway, they wasted 20 mins of my hour lunch break waiting for all three of them to realize that their in-store line was building up. As I finish this message, I still have not been served. 25 mins in-line l. Ridiculous.
Atmosphere: 1
Food: 3
Service: 1
I don’t know what’s up with all of these restaurants being nonchalant about flies but it seems to be common here. I told the lady and all she did was throw away the meat it landed on. Didn’t cover things back up, didn’t try toGet the fly out. I ended up asking to have my sub remade. Idk how contaminated anything in there was. Honestly, I probably should have just walked out. Who knows when she last changed her gloves.
Recommended dishes: Chicken
Good service and this one worker zach is my favorite always talking story
Restaurantji Recommends
PLEASE READ:My husband and I come to this location sometimes when we are in the area. Upon our visit here on Tuesday, we both ordered sandwiches. My husband got home and two hours later he became VIOLENTLY ILL. We are both POSITIVE his illness came from THIS SUBWAY LOCATION. He is still extremely sick two days later. I DO NOT RECOMMEND THIS LOCATION. We ordered different sandwiches, his was cold, mine was toasted. Whether or not this made him sick and not myself, I am unsure. It seemed that the food was not stored at the proper temperatures, the store itself was extremely hot inside, the ice maker was not putting out any ice and whatever came out was melted.
Norma is the worst employee I have interacted with at a subway. I have been to the wahiawa subway many a time, but this is the first time I decided to use the Mililani subway instead. It was here I was yelled at and ignored by your employee. She was disrespectful and disregarding of me and my wife, despite us being the only customers in store. I don’t have a problem with the brand/franchise, only the people that are chosen to be hired at this franchise
This Subway is honestly pretty embarrassing. It’s the closest one to our house and we go pretty often, but I can’t say it’s been even a decent experience in the last 7 or 8 months. There’s always new kids working who can neither communicate nor cut bread, the store is falling apart, and most recently the toaster oven has broken with no ETA on that ever being fixed as I’ve been told. I wouldn’t leave such a bad review, but it seems worth mentioning as there are several other Subways nearby that can function
Worker at shift change made it known that someone would be with me shortly, & repeated herself waiting until I answered her, although I didn’t have a problem with waiting. She took her sweet time & also made messy sandwiches. When she rang me up, she asked me what kind of sandwich I ordered, a sandwich she just made.
The slowest service imaginable. Needs to hire younger employees who know how to keep up the pace of what’s suppose to be fast food. Everytime I decide to eat here, I wait over half my lunch break waiting on them. It’s a Makeline, it’s suppose to be the sandwich is passed down employee to next for fast process but the two employees just do not work together at all
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