First and last time I’ll come here. My nuggets were barely warm, ordered an extra sauce and didn’t get it, also asked for light salt on my fries- they put them back in the fryer to take the salt off of old fries making them stale, like seriously why do people do that, it’s disgusting. Spent $13, meaning I worked 45 minutes for this very disappointing meal. I’ll stick to Burger King for now on as they never miss.
Food: 1
Service: 3
Sergei Chebruchan
01/18/25 pull up at 9:05 order coffee oatmeal and bagel waited for 25 minutes. Total in the line 1st, and then they make me wait on the side with another three or four cars. This McDonald’s need a management. Everyone is very slow and unorganized and this is not the first time.
Service: 1
Sharon O'Connell
Typical McDonald's.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fries, Chicken Mcnuggets
J B
The Pahoa McDonald's has no atmosphere. Mostly people don't come in & sit down to eat. Most people go through the drive thru and take it with them. We ate there but I guess you are suppose to order at the kiosk inside but there was one person that did take our order without using that kiosk. It was just okay. We like the McDonald's in Hilo better!
Parking: Not a lot of places to park nearby as it's in the shopping mall but not much parking close by. Guess that's why most customers use the drive thru and take their food home or elsewhere.
Atmosphere: 2
Food: 4
Service: 3
Jazminelynn Mahi
Staff are always amazing. Absolutely love the order takers in drive thru. Always friendly and they remember my order when they see my name pop up for McDonald’s app.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mcdouble, World Famous Fries, Filet-O-Fish, Chicken Mcnuggets
Lisa Harding
Really dont eat the food here. I mostly just buy coffee or Ice tea so making me use the complex ordering computer for one item that I pay cash for is a BIG waste of my time!
Food: 2
Service: 4
Adrien Diven
It's McDonald's. What else do you need to know?
Atmosphere: 4
Food: 4
Service: 4
Tony Ladron de Guevara
Advertising looks nothing like what you'll be served.
The staff here are fantastic! So friendly, inviting and welcoming. I have never had a bad experience and we are here every day (only food my daughter will eat right now).
My biggest complaint is the lack of seasoning. The fries rarely have salt, and some of the other items don't taste as well seasoned as they should be. Otherwise, a great location.
This McDonald's isn't as busy as the Keaau location. The staff are friendly and polite. My orders are usually made accurately. I would definitely recommend this McDonald's.
Dietary restrictions: If you have a restricted diet, you may request for "no salt" on the fries or burgers.
Parking: There's a small parking area around the restaurant. However, if that area is filled there is other parking stalls around the Puna Kai Shopping Center.
Kid-friendliness: Kid-friendly dining area.
Wheelchair accessibility: They have wheelchair accessibility.
First and last time I’ll come here. My nuggets were barely warm, ordered an extra sauce and didn’t get it, also asked for light salt on my fries- they put them back in the fryer to take the salt off of old fries making them stale, like seriously why do people do that, it’s disgusting. Spent $13, meaning I worked 45 minutes for this very disappointing meal. I’ll stick to Burger King for now on as they never miss.
Food: 1
Service: 3
01/18/25 pull up at 9:05 order coffee oatmeal and bagel waited for 25 minutes. Total in the line 1st, and then they make me wait on the side with another three or four cars. This McDonald’s need a management. Everyone is very slow and unorganized and this is not the first time.
Service: 1
Typical McDonald's.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fries, Chicken Mcnuggets
The Pahoa McDonald's has no atmosphere. Mostly people don't come in & sit down to eat. Most people go through the drive thru and take it with them. We ate there but I guess you are suppose to order at the kiosk inside but there was one person that did take our order without using that kiosk. It was just okay. We like the McDonald's in Hilo better!
Parking: Not a lot of places to park nearby as it's in the shopping mall but not much parking close by. Guess that's why most customers use the drive thru and take their food home or elsewhere.
Atmosphere: 2
Food: 4
Service: 3
Staff are always amazing. Absolutely love the order takers in drive thru. Always friendly and they remember my order when they see my name pop up for McDonald’s app.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mcdouble, World Famous Fries, Filet-O-Fish, Chicken Mcnuggets
Really dont eat the food here. I mostly just buy coffee or Ice tea so making me use the complex ordering computer for one item that I pay cash for is a BIG waste of my time!
Food: 2
Service: 4
It's McDonald's. What else do you need to know?
Atmosphere: 4
Food: 4
Service: 4
Advertising looks nothing like what you'll be served.
Atmosphere: 2
Food: 2
Service: 2
Loved the Hawaiian tunes!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Hamburger
Florie great table service very kind
Restaurantji Recommends
mistakes makes my rating this low
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Sandwich, Fries, Chicken Mcnuggets
The staff here are fantastic! So friendly, inviting and welcoming. I have never had a bad experience and we are here every day (only food my daughter will eat right now).
My biggest complaint is the lack of seasoning. The fries rarely have salt, and some of the other items don't taste as well seasoned as they should be. Otherwise, a great location.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cheeseburger, Sausage Burrito, Chicken Mcnuggets
You always know what you're getting.
Atmosphere: 4
Food: 3
Service: 4
This McDonald's isn't as busy as the Keaau location. The staff are friendly and polite. My orders are usually made accurately. I would definitely recommend this McDonald's.
Dietary restrictions: If you have a restricted diet, you may request for "no salt" on the fries or burgers.
Parking: There's a small parking area around the restaurant. However, if that area is filled there is other parking stalls around the Puna Kai Shopping Center.
Kid-friendliness: Kid-friendly dining area.
Wheelchair accessibility: They have wheelchair accessibility.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Fries, Quarter Pounder Hamburger
Good And fast service
Atmosphere: 5
Food: 4
Service: 5
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