I had a carry out order from this place last night, decided to get pizza for the whole family. I was told my order would be ready at 7:45 pm. I came back around 7:50 pm to the store and they said it hadn’t even started baking yet! They promptly started cooking it. When I took the food home, my wife & I both noticed the meat lovers pizza was horribly burnt (one slice was comparable to the texture of pita chips because of how hard it was, I’m not kidding), except for 2 slices that were softer yet unusually more oily than the rest. Also the chocolate donut bites were hard and overcooked. And last thing, the chicken wings appetizer felt cold even right after leaving the store. This was a very disappointing experience.UPDATE: despite this unsatisfying dining experience, I was contacted by a representative from Pizza Hut who ensured that I would be provided store credit to make up for value the unsatisfying items I had ordered yesterday (not for the pepperoni pizza though, because that pizza was actually very good and I was happy with that item). Very professional response!
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
Brittany Lamb
Literally waited over 2 hours and called twice 45min apart and magically both times “the driver is coming back to the store he will be there soon”. Over 2 hours and our food never showed up and no refund.
Atmosphere: 1
Service: 1
Julie Horvath
This branch has no issues giving customers burnt pizza. This pizza should not have passed quality control. & In case you aren't aware, they do not give refunds unless you bring the item back by the end of the business day. This is such a disgrace for this franshise and businesses. This should not be okay as it is very unethical and not consumer friendly.
Atmosphere: 1
Food: 1
Service: 1
Briana Keahi
Employee At The Wahiawa Location Front Counter Clerk Named EM Assisted Us, She's Great!?
Oder is always made and cooked perfectly.Staff is nice as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Mike Sean Grimley II
This place smacks especially the personal pan pizza the pepperoni and Italian sausage always perfect portioned with the good sauce too
Nathan Toler
dang, this location always make the best pizza hut pizza. don't know what it is, but it's good!
Klue Khronicles
Wonderful staff, great Cinnabon rolls, oh yea and great pizza.
David Garrison
Literally worst place to order from. Ordered at 5:34 pm and it’s currently 7:20 pm am not even delivered yet. There excuse is the driver is waiting for more orders before delivering
Lana M.
I placed an order over the phone at 9:38 for pick up, I arrived at the store at 10. the customer ahead of me was paying in cash, they let me stand in line for 15 just for me to get up to the register and tell me their system was down so I couldn't pay for my food. They didn't offer some kind of coupon or discount on a future order, something for the inconvenience, just said they couldn't accept card all while my food was already made.
Terrible delivery driver with a horrendous attitude. Blocked me from entering my car when I was picking up and rolled her eyes at me and walked away.
Scott Voigt
Not impressed at all... Undercooked/pizza with all the toppings slid off and soggy boneless wings. $6 delivery order plus $7 tip combined with over an hour for delivery... Not planning on getting anything from this pizza hut again.
Ki Tano Keliiheleua
Canned mushrooms so disappointing.Especially when you order extra mushrooms most horrific tasting bite ever. Complete waste of money nobody ate those pizzas. Because they both had extra mushrooms at least they did give the extra cheese on both of them that we paid for only to be thrown out ?. A warning would have been nice...
amber totten
I ordered today at wahiawa location and instead of 8 pieces of boneless chicken honey bbq I received 7 ! Yeah might not be a big deal but I paid for all 8 and me and my other half split 4 and 4 now we short . Didn’t know we need to check our order before leaving .Also our super supreme pizza we asked for garlic butter crust and did NOT receive yet . Just go to mililani it’s a longer trip but they won’t mess up your food!Also don’t call the call center cause all they will tell you with a stink attitude is take it back so they can remake it ! Like that’s MY gas and my mileage having to drive alll the way back I might as well miss out on my one chicken smh!
Arlene V.
Ordered from the website. I've ordered from site before. Order usually gets to us within 30 mins which is fine. This time, order took over almost 2 hours to get to us. Granted, they did tell us food would be taking longer than normal to get to us, the food was warm and burnt.
I had a carry out order from this place last night, decided to get pizza for the whole family. I was told my order would be ready at 7:45 pm. I came back around 7:50 pm to the store and they said it hadn’t even started baking yet! They promptly started cooking it. When I took the food home, my wife & I both noticed the meat lovers pizza was horribly burnt (one slice was comparable to the texture of pita chips because of how hard it was, I’m not kidding), except for 2 slices that were softer yet unusually more oily than the rest. Also the chocolate donut bites were hard and overcooked. And last thing, the chicken wings appetizer felt cold even right after leaving the store. This was a very disappointing experience.UPDATE: despite this unsatisfying dining experience, I was contacted by a representative from Pizza Hut who ensured that I would be provided store credit to make up for value the unsatisfying items I had ordered yesterday (not for the pepperoni pizza though, because that pizza was actually very good and I was happy with that item). Very professional response!
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Pepperoni Pizza
Literally waited over 2 hours and called twice 45min apart and magically both times “the driver is coming back to the store he will be there soon”. Over 2 hours and our food never showed up and no refund.
Atmosphere: 1
Service: 1
This branch has no issues giving customers burnt pizza. This pizza should not have passed quality control. & In case you aren't aware, they do not give refunds unless you bring the item back by the end of the business day. This is such a disgrace for this franshise and businesses. This should not be okay as it is very unethical and not consumer friendly.
Atmosphere: 1
Food: 1
Service: 1
Employee At The Wahiawa Location Front Counter Clerk Named EM Assisted Us, She's Great!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cinnamon Sticks, Pepperoni Pizza
Oder is always made and cooked perfectly.Staff is nice as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
This place smacks especially the personal pan pizza the pepperoni and Italian sausage always perfect portioned with the good sauce too
dang, this location always make the best pizza hut pizza. don't know what it is, but it's good!
Wonderful staff, great Cinnabon rolls, oh yea and great pizza.
Literally worst place to order from. Ordered at 5:34 pm and it’s currently 7:20 pm am not even delivered yet. There excuse is the driver is waiting for more orders before delivering
I placed an order over the phone at 9:38 for pick up, I arrived at the store at 10. the customer ahead of me was paying in cash, they let me stand in line for 15 just for me to get up to the register and tell me their system was down so I couldn't pay for my food. They didn't offer some kind of coupon or discount on a future order, something for the inconvenience, just said they couldn't accept card all while my food was already made.
Restaurantji Recommends
Terrible delivery driver with a horrendous attitude. Blocked me from entering my car when I was picking up and rolled her eyes at me and walked away.
Not impressed at all... Undercooked/pizza with all the toppings slid off and soggy boneless wings. $6 delivery order plus $7 tip combined with over an hour for delivery... Not planning on getting anything from this pizza hut again.
Canned mushrooms so disappointing.Especially when you order extra mushrooms most horrific tasting bite ever. Complete waste of money nobody ate those pizzas. Because they both had extra mushrooms at least they did give the extra cheese on both of them that we paid for only to be thrown out ?. A warning would have been nice...
I ordered today at wahiawa location and instead of 8 pieces of boneless chicken honey bbq I received 7 ! Yeah might not be a big deal but I paid for all 8 and me and my other half split 4 and 4 now we short . Didn’t know we need to check our order before leaving .Also our super supreme pizza we asked for garlic butter crust and did NOT receive yet . Just go to mililani it’s a longer trip but they won’t mess up your food!Also don’t call the call center cause all they will tell you with a stink attitude is take it back so they can remake it ! Like that’s MY gas and my mileage having to drive alll the way back I might as well miss out on my one chicken smh!
Ordered from the website. I've ordered from site before. Order usually gets to us within 30 mins which is fine. This time, order took over almost 2 hours to get to us. Granted, they did tell us food would be taking longer than normal to get to us, the food was warm and burnt.