Subway

Made an online order and went to pick up. When I was there at the appointed them the person at the register said that they are too busy. I got off the freeway to pick up the sandwich and couldn’t wait until they were not busy. She also couldn’t refund my money. So I left the store without a sandwich and without my money.

One word..."horrible" across the board.

Service: 1

Ordered online for 4:05pm pick up. Walked in at 4:10pm and politely told the worker I was here to pick up my phone order. He said he couldn’t hear me so I spoke louder. And pointed to the other lady. I went out to ask her for my mobile order and while asking, the original worker named Jack, started berated me and asking me how much money I make and why I a think I am better than him and more important than everyone else. I asked him what his problem is because I had been nothing but polite. And he told me I was his problem.
All of the customers around me looked at me and apologized to me that I had to deal with this berating. Which even after I walked away, continued. He even told me that I was early to pick up my order and that I was acting like I have money so I can get whatever I want.
After my order was finally completed I politely thanked the lady who helped me. And as I walked out, Jack yelled over everyone.. “you better hope I never see you again”. I truly hope this person is not a reflection on ownership of this franchise. I have been to this location multiple times in the past and have never had any issues like this. A verbal threat of physical harm is a huge problem. And something that should not be tolerated. If Jack is the owner or manager at this location, then this will be my last time supporting this location.

I do hope that the actual owner or manager sees this and reaches out to right this wrong.

Atmosphere: 1

Service: 1

Slow workers I waited in line for 25 minutes and it was only 3 of us in line and 3 workers 1 toasting the bread 1 making the sandwich and 1 at the cashier smh

Service: 1

This location is the best!! All the ladies are very welcoming and fast. The produce is so crisp every time & the bread is always fresh, I always see them baking. the store is so clean and just makes you want to sit down to enjoy your food in the store. They are one of the only locations that honor coupons, and always have amazing deals! Fantastic ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies, Subway Footlong Cookie, Meatball Marinara Footlong Pro Double Protein, 12 Steak Cheese Sub, Subway Club Footlong Pro Double Protein

Ordered online 2 foot longs & 1-6” sub missing 6”. Manager AMBER failed to place the sub in the bag. Called back right away to report missing sub. Sorry no refunds and or replacement. Besure to check your bags before leaving. Her attitude sucks, who knows she probably ate it. Terrible service

Atmosphere: 1

Food: 1

Service: 1

Filipino lady so nice and professional ☺️

We got food poisoning last week, from here. We ordered the pastrami.

Atmosphere: 3

Food: 2

Service: 4

Very busy ....line moved along quickly. Friendly and focused and oh my, could that lady roll up a wrap !!!

Atmosphere: 3

Food: 4

Service: 5

Friendly

Atmosphere: 5

Food: 5

Service: 5

Employees provided superior customer service to all customers who came rather it be ordering at the counter or online pickup.Really appreciated that our server went above and beyond to provide excellent customer service.Food appearance was on point our Subway sandwiches were made with Love because they were "Ono"Thank you again!..

Atmosphere: 5

Food: 5

Service: 5

Plenty of outdoor seating, delicious sandwiches (and cookies!), and super nice staff. A very nice lady (with bangs) was so helpful and kind when I couldn't decide how many cookies to buy! She got us cookies straight from the oven; so yummy!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookies, Chocolate Chip Cookie

Plenty of outdoor seating, delicious sandwiches (and cookies!), and super nice staff. A very nice lady (with bangs) was so helpful and kind when I couldn't decide how many cookies to buy! She got us cookies straight from the oven; so yummy!!

Super slow service total caos with no one in charge. Worst subway I've eaten since the restaurants existents.

Atmosphere: 1

Food: 1

Service: 1

If I order online and pay extra for mozzarella TOAST THE SANDWICH!!! That seems like common sense. This same store likes to be stingy with the cheese but will pile on onions.