I wish I could give this place negative stars. My friend ordered sushi that was mushy. I got the Mahi Mahi dish. It was just a sad, badly overcooked piece of fish on white rice. There was a tiny bit of sauce. It was dry as the desert. Our server was sweet, but clearly very green. Please don’t go spend all your money on this terrible food, you will regret it.
Atmosphere: 3
Food: 1
Service: 1
Oliver Hsieh
We went during Christmas and got the deal it was very delicious. The servers were very friendly and it was nice from light to dark outside.
Atmosphere: 4
Food: 5
Service: 5
Jyothi Sampat
We arrived 1 minute before closing time at 9 pm and they seated us and served us without rushing us out the door. Vegan options are udon (soup), fried rice, veg sushi, a tofu side with a very spicy topping, and a couple of others we didn’t try. We also had a delicious vegan asparagus side with some sort of aioli. The portions were large enough for two. I didn’t take any photos of the food since we were ravenously hungry after stargazing at Mauna Kea. They also have a vegan panna cotta on the menu for dessert.
Dietary restrictions: Vegan
Atmosphere: 5
Food: 5
Service: 5
JK JK
We ordered grilled food for the table - it arrived already cooked and completely cold. It was the most awful experience of our entire stay
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Robatayaki
Jing
It was the worst meal I had for this trip, folks, don’t get fooled by the grill on the table thing, it was just a decoration, terrible taste, dry and no flavor, fry rice was just ok, not to the point you can’t eat it, even with the fact that I haven’t had anything for the whole day, means it’s really bad!
Atmosphere: 3
Food: 1
Service: 1
Natasha Darre
We sat at the bar for dinner and our bartender, Jessica, was absolutely fantastic. She made us amazing custom cocktails and was so friendly and welcoming. We asked for recommendations around the island and she gave great suggestions off the beaten path. We liked the place so much we went back on the second night. Thanks Jessica for making our vacation great!!
Atmosphere: 5
Food: 5
Service: 5
Donna
I was very hopeful reading the menu and thinking about the descriptions of menu items. Ambiance was great and service, while not the best was acceptable. What I was most unhappy with was the quality of food. Even in Hawaii, at $86 for a ribeye, you would expect a great piece of steak. It arrived with a lot of gristle, overdone, and tough. Maybe 25% of the cut was good. This is at a 4 star resort and should be a great experience. Fairmont, you can do a lot better.
Roger
The overall service was terrible along with the Rib Eye steak. Neither my wife or myself finished our meals and left over half the steak. An hour and a half later our table was cleaned off and we were never asked hiw the meal was or if anything was wrong. Sad sad foid and dining experience
Marianne
We are here a few nights ago and it was amazing. Everything was delicious and the service was the best. Tonight was good, but not great. My husband got the ribeye and asked for medium...it was very well done. The salt and pepper lobster came breaded in a batter that tasted pretty floury. The wagyu hot rock was still incredible, though...order it, you can thank me later ;)
Nancy
We chose the traditional robatayaki experience for 2. It was brought to our table on a small grill. Everything was already cooked. I misunderstood I guess. I thought it was to be cooked table side. It included mahi mahi, beef, chicken, shrimp & mushrooms & asparagus. It came with white rice, but we upgraded to the crab fried rice. It was a lot of food! We easily could have done with one skewer of each to share instead of 2. Next time I would order the fried rice & 2 skewers & that would be enough for us. you could always order in shifts, depending on how hungry you were.Service was great & my favorite was the crab fried rice & the beef & shrimp skewers. We sat on the patio & they lit the torches & turned on the string lights. It was very pretty.
We really enjoyed our dinner one of our nights here. We had the coconut shrimp for an appetizer and I know we will be talking about that for the a long time, it was amazing. The sushi roll was good and so was the pork belly fried rice. Would highly recommend. I only wish we had the guy server as we learned more from listening in on his conversations with his tables than from our server. Also, his guest got cookies with their check and we didn’t? Our server just didn’t seem to care as much as the guy, he did amazing! Would highly recommend.
Great food. The restaurant is on the ground floor of the Fairmont Orchid in Mauna Lani. Outdoor or indoor setting is available, but indoor setting is NOT air-conditioned (it has large open doors to the outside setting but if is HOT if no significant breeze). The kitchen got one of our items wrong (gave us a different salad than we ordered), but the waiter comp'ed us the salad. Service was a little slow because the bartender was also our waiter and there were several large groups drinking that night. My wife and I had the Traditional Robatayaki Experience which was delicious!! It comes in two sizes (either 1 skewer or 2 skewers of each item) so we had the 2 skewer size which was more than enough for both of us (we also had a spicy tuna roll and the arugula salad). Definitely will go back again
Elikapeka
NOT WORTH THE MONEY.
I should have asked for a refund. I hate wasting money.
Small portions, some items overcooked, can't get lobster out = waste of money
You will leave still being hungry.
The best part was the little bird ? that was walking around.
The table fan didn't keep flies away.
Outside seating was nice, but I chose to sit inside out of the sun. The inside was warm and humid.
Atmosphere: 5
Food: 3
Service: 5
Jim S
Last Sunday, we hosted a large family dinner with over 20 people. We indulged in a variety of dishes, including Tuna Crispy Rice, Volcano Roll, Spicy Tuna Roll, Pork Belly Fried Rice, and a 12 oz Ribeye, among many others. The service from Jude and the rest of the staff was exceptional, even with such a large group; they kept our drinks full and ensured everything was perfect. If you're searching for a hotel that offers three excellent and diverse restaurant options on the island, look no further!
Atmosphere: 5
Food: 5
Service: 5
David
Had the traditional Robatayaki Experience with the lobster appetizer and upgraded to the pork fried rice. Amazing meal, with all sorts of sauce choices. Great service. Nice to try so many different foods, really fun.
I wish I could give this place negative stars. My friend ordered sushi that was mushy. I got the Mahi Mahi dish. It was just a sad, badly overcooked piece of fish on white rice. There was a tiny bit of sauce. It was dry as the desert. Our server was sweet, but clearly very green.
Please don’t go spend all your money on this terrible food, you will regret it.
Atmosphere: 3
Food: 1
Service: 1
We went during Christmas and got the deal it was very delicious. The servers were very friendly and it was nice from light to dark outside.
Atmosphere: 4
Food: 5
Service: 5
We arrived 1 minute before closing time at 9 pm and they seated us and served us without rushing us out the door. Vegan options are udon (soup), fried rice, veg sushi, a tofu side with a very spicy topping, and a couple of others we didn’t try. We also had a delicious vegan asparagus side with some sort of aioli. The portions were large enough for two. I didn’t take any photos of the food since we were ravenously hungry after stargazing at Mauna Kea. They also have a vegan panna cotta on the menu for dessert.
Dietary restrictions: Vegan
Atmosphere: 5
Food: 5
Service: 5
We ordered grilled food for the table - it arrived already cooked and completely cold. It was the most awful experience of our entire stay
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Robatayaki
It was the worst meal I had for this trip, folks, don’t get fooled by the grill on the table thing, it was just a decoration, terrible taste, dry and no flavor, fry rice was just ok, not to the point you can’t eat it, even with the fact that I haven’t had anything for the whole day, means it’s really bad!
Atmosphere: 3
Food: 1
Service: 1
We sat at the bar for dinner and our bartender, Jessica, was absolutely fantastic. She made us amazing custom cocktails and was so friendly and welcoming. We asked for recommendations around the island and she gave great suggestions off the beaten path. We liked the place so much we went back on the second night. Thanks Jessica for making our vacation great!!
Atmosphere: 5
Food: 5
Service: 5
I was very hopeful reading the menu and thinking about the descriptions of menu items. Ambiance was great and service, while not the best was acceptable. What I was most unhappy with was the quality of food. Even in Hawaii, at $86 for a ribeye, you would expect a great piece of steak. It arrived with a lot of gristle, overdone, and tough. Maybe 25% of the cut was good. This is at a 4 star resort and should be a great experience. Fairmont, you can do a lot better.
The overall service was terrible along with the Rib Eye steak. Neither my wife or myself finished our meals and left over half the steak. An hour and a half later our table was cleaned off and we were never asked hiw the meal was or if anything was wrong. Sad sad foid and dining experience
We are here a few nights ago and it was amazing. Everything was delicious and the service was the best. Tonight was good, but not great. My husband got the ribeye and asked for medium...it was very well done. The salt and pepper lobster came breaded in a batter that tasted pretty floury. The wagyu hot rock was still incredible, though...order it, you can thank me later ;)
We chose the traditional robatayaki experience for 2. It was brought to our table on a small grill. Everything was already cooked. I misunderstood I guess. I thought it was to be cooked table side. It included mahi mahi, beef, chicken, shrimp & mushrooms & asparagus. It came with white rice, but we upgraded to the crab fried rice. It was a lot of food! We easily could have done with one skewer of each to share instead of 2. Next time I would order the fried rice & 2 skewers & that would be enough for us. you could always order in shifts, depending on how hungry you were.Service was great & my favorite was the crab fried rice & the beef & shrimp skewers. We sat on the patio & they lit the torches & turned on the string lights. It was very pretty.
Restaurantji Recommends
We really enjoyed our dinner one of our nights here. We had the coconut shrimp for an appetizer and I know we will be talking about that for the a long time, it was amazing. The sushi roll was good and so was the pork belly fried rice. Would highly recommend. I only wish we had the guy server as we learned more from listening in on his conversations with his tables than from our server. Also, his guest got cookies with their check and we didn’t? Our server just didn’t seem to care as much as the guy, he did amazing! Would highly recommend.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Seafood, Pork Belly Fried Rice, Fried Rice with Pork Bellies
Great food. The restaurant is on the ground floor of the Fairmont Orchid in Mauna Lani. Outdoor or indoor setting is available, but indoor setting is NOT air-conditioned (it has large open doors to the outside setting but if is HOT if no significant breeze). The kitchen got one of our items wrong (gave us a different salad than we ordered), but the waiter comp'ed us the salad. Service was a little slow because the bartender was also our waiter and there were several large groups drinking that night. My wife and I had the Traditional Robatayaki Experience which was delicious!! It comes in two sizes (either 1 skewer or 2 skewers of each item) so we had the 2 skewer size which was more than enough for both of us (we also had a spicy tuna roll and the arugula salad). Definitely will go back again
NOT WORTH THE MONEY.
I should have asked for a refund. I hate wasting money.
Small portions, some items overcooked, can't get lobster out = waste of money
You will leave still being hungry.
The best part was the little bird ? that was walking around.
The table fan didn't keep flies away.
Outside seating was nice, but I chose to sit inside out of the sun. The inside was warm and humid.
Atmosphere: 5
Food: 3
Service: 5
Last Sunday, we hosted a large family dinner with over 20 people. We indulged in a variety of dishes, including Tuna Crispy Rice, Volcano Roll, Spicy Tuna Roll, Pork Belly Fried Rice, and a 12 oz Ribeye, among many others. The service from Jude and the rest of the staff was exceptional, even with such a large group; they kept our drinks full and ensured everything was perfect. If you're searching for a hotel that offers three excellent and diverse restaurant options on the island, look no further!
Atmosphere: 5
Food: 5
Service: 5
Had the traditional Robatayaki Experience with the lobster appetizer and upgraded to the pork fried rice. Amazing meal, with all sorts of sauce choices. Great service. Nice to try so many different foods, really fun.
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