Genki Sushi

Slow service, ramen was too salty. Not as good as it used to be for taste and service.

Atmosphere: 3

Food: 3

Service: 1

We scanned the QR code at the main entrance to get in line and waited about 40 minutes for a table. Once seated, ordering was quick and easy using the QR code at our table and our phones.
The food arrived on little trains, which was a fun touch. Everything we tried was delicious—especially the garlic salmon, garlic ebi, agedashi tofu, and the spicy mussels.
Service was excellent, with staff frequently checking in to make sure we had everything we needed. We’re already looking forward to eating there again!

Atmosphere: 5

Food: 4

Service: 5

Second visit to this site. Arrived at about 6 PM on a Saturday; I'm not sure if anyone is ready for what I need to share—this sushi/Asian eatery has run out of rice. I could hardly believe it. We were on vacation, and I usually feel more forgiving and cheerful, but my main concern was that we placed our order via their electronic ordering system (app), and after 30 minutes without our food arriving on the belt, I inquired with a young waitress about the problem. She returned 5 minutes later to inform me that they had no rice left. She was somewhat apologetic, even when I mentioned that my 8-year-old was really hungry and that was all the child was anticipating. Nothing further occurred—no sincere apology or even a complimentary soda for the trouble caused. I am unsure if we will ever come back to this branch. Service was VERY SLOW. It appeared that there were more servers than chefs or cooks in the kitchen. Management must improve staffing management to achieve better balance. The delay is unacceptable. The AC at night is excessively cold and requires some adjustment.

Atmosphere: 2

Food: 2

Service: 1

Food is good, however their restroom is a disaster. Urine everywhere smells bad, build up in urinals. Just makes me wonder about the cleanliness in the kitchen, knowing their Restroom for customers are in really bad shape. The experience is definitely ruined based on the cleanliness of this facility.

It's been a while since coming to this location and to be completely honest, don't think I'll return after this visit. If you just want to be left alone not going to need assistance, refills, or have questions, maybe this suits you.

The experience...
Person who greeted us upon walking in was friendly and asked us to wait for just a bit to set up a table. We were seated within 5 minutes. She asked what we would like to drink, ordered 2 waters & 2 hot teas. When she brought those out to us I asked for a side of sauce since I know im unable to order that thru the digital menu. She said she would have it come to our table. Not what happened. Proceeded to order, received 9/10 items in ~10-15min. Also, if going towards closing, they might not have rice. Second order went in ~945 as they did a last call, everything received in about 5-10mins. We asked about the item missing from the original order, after being patient for almost 40 mins. What was sent out to us, completely half made order.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: None Existant Main Item

What do you mean 4.2 stars son? They got sushi train you aint never seen sushi train stop playing give them 5 stars

Atmosphere: 5

Food: 5

Service: 5

Old, dated interior. Food was ok, not great.

Atmosphere: 2

Food: 2

Service: 3

Solid spot for casual sushi. The food was fresh and consistently prepared—spam musubi was simple and satisfying, the tamago and shrimp nigiri were clean with well-seasoned rice, and the rolls were light and easy to enjoy. Service was quick and efficient, and the atmosphere was relaxed and comfortable for a casual lunch. Not a high-end sushi experience, but reliable quality and a good place to grab a straightforward, no-frills meal.

Atmosphere: 4

Food: 3

Service: 3

Usually love to eat at Genki's but today was a little disappointing. It was around 3pm so not a crazy meal time. Service was slow and sushi looked like a bad robot was mass producing it. They may be a little understaffed around holidays but we won't lose hope. It's generally a pretty good dining experience

Atmosphere: 3

Food: 3

Service: 3

One of my favorite Genki Sushi locations to go to. The menu always has something new and it’s always a hit, in this case, the Ramen selection was great. Not to mention they have good Japanese beer on hand.

Atmosphere: 5

Food: 5

Service: 4

Waitress was very patient with my indecision what to order.
However she forgot to bring our water and extra salad dressing
Hot tea refill greatly appreciated.

Atmosphere: 3

Food: 4

Service: 3

I recently had a disappointing experience at Waipio location on September 2nd. Despite loving their Mushroom Popper, our family dinner was by poor service. We arrived around 8 pm, and while things started okay, our drink orders were taken promptly. However, when it came time to order food, two of my orders never arrived and we waited. By 9 pm, we were ready to leave, and I had to ring the bell to get the check. I kept ringing the 'Call' bell, but the staff were busy cleaning. I get it, they want to finish up early and head home, but I'm trying to pay my bill. I decided to test our waitress's attention by getting up to leave with my family. To my surprise, one of them noticed and bid us farewell, unaware that we hadn't paid for our meal yet. I was tempted to walk out, but I love Jesus and prompted me to do the right thing. Fortunately, the girl at the front desk helped us with the bill.

Atmosphere: 3

Food: 3

Service: 1

Food was really good and prices were pretty standard. Nice place to try a big variety of food for a not so expensive price

Atmosphere: 4

Food: 5

Service: 5

This past Wednesday, went here for the first time and thought it was great. They had specials noted on the board and my hubby had the tonkatsu ramen which was excellent. However, went back on the following Sunday and the tonkatsu ramen was so very salty that I couldn’t eat it. Not sure if we’ll be back due to the inconsistent food product.

Atmosphere: 4

Food: 3

Service: 3

Food is great at this location at waikele. Service is good.

Atmosphere: 4

Food: 4

Service: 3