I did send a complain about my last dine in experience and provided my email address but its been days already and haven't received any response. We do dine here for lunch on Sunday’s or Monday’s it’s sad as their staff (with first initial M) was never nice, friendly and accommodating. We ordered the fill ups and we mentioned that we wanted it large so we were expecting to have fries together with our chicken and tenders but she said fries not included. We said but we ordered large, she’s already arguing with us “you should told me”. In this first place, its the counter/cashier staff’s job to ASK and OFFER the customers if they wanted it with fries (cos that adds to your sale too) but she was arguing that we should ask her. Next when we got our food I was surprised the chicken were as small as half size of their plastic spork. The chicken tenders were not fully cooked. I asked her if they can refry it and she said no we cant cook that again just reheat only. The manager on duty was only standing there just listening and doing nothing to de-escalate the situation. This is the only branch that serves super super micro mini chicken and the staffs were not nice at all. Just a quick note whenever we dine here they always always always serve MICRO MINI chicken, they never fail to do that. Compared to other location their chicken was never like that. If i can give a half star for this store branch i would. Im sorry just my opinion, you can take a look at the pictures i have attached to see im telling the truth.
Atmosphere: 2
Food: 1
Service: 1
Anthony Calleja
Poor Customer service. Staff unwilling to assist with the KFC App. Chicken is super small.
Atmosphere: 2
Food: 1
Service: 1
Jonathan Stone
Bill the supervisor runs a good shop!
Atmosphere: 5
Food: 5
Service: 5
Anthony Biecheler
Doesn't offer anything remotely close to national deals from KFC. Offers are horrible. The app is a disaster. Total waste.
Atmosphere: 1
Food: 1
Service: 1
Melanie M Kusaka-Milho
The drive-thru was long so decided to walk-in. Got their Tuesday special with a large mash and gravy and famous bowl. Did have wait a bit due to the customer before hand had a large order/group who dine-in.
Chicken was on a bit oily side (skin was soft); but tasty. May need to order on-line next time. Customer who did got their order right away - already prepared...will see how the chicken will be.
Dining area was clean. Alot of tables to eat at.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Famous Bowl, Mashed Potatoes \u0026 Gravy
Mahea R
The food was ok it seemed it may have been sitting for a minute as chicken was cold, but oh well. Service was not up to par, tried to ask the girl at the window questions and she gave a bad attitude as if she was just there for the money, long story short she didn't answer anything I asked she just kept saying go look at the app.... so they definitely need to teach the workers customer service etiquette..... didn't go inside so can't judge the cleanliness.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Famous Bowl, Mashed Potatoes \u0026 Gravy, Chicken Sandwich Combo, 2 Piece Meal with Coleslaw Instead of Mashed Potatoes and Gravy
Jon Custino
Service was ok the staff wasn’t to welcoming &!seemed preoccupied. Dining room was clean & big. The food tasted the same as usual but the chicken was so small but the price is big! Kinda disappointing because our family really loves KFC! Will go back again & give another chance?
Atmosphere: 4
Food: 3
Service: 2
Katelyn Frank
We stopped by on our way leaving the mall, we got a three piece combo and it was so dry.
Food: 1
Carole Matsuura
The famous bowl had 5 pieces of rubbery chicken with hardly any gravy. And their fountain was down so we got canned soda with our combo meal.
It was my first visit, and I was in a hurry to use the restroom, so I ordered a random menu item to use the restroom. There was no question about whether we should order 3 or 4 pieces of chicken in the chicken tender set, even though our English was not good. I was so embarrassed that I didn't say anything. The staff's attitude was so unfriendly that the look in their eyes was scary. Maybe it was on purpose, but they didn't even put any ice in the cola and didn't say anything when it came packaged, so I kept waiting and was curious, so I asked and they said it was ours. This is the first time I have received such unfriendly and creepy treatment during my 10-night trip to Hawaii. This is a male employee in charge of calculation work at 6:30 PM on December 12, 2024. Seeing the look of blatant disregard for the other person and the service made me think that they had done something bad to the food, so I threw it away without eating it. I still feel creepy.
Atmosphere: 1
Food: 1
Service: 1
Tamara Trego
Worst service ever. Charged me for items that I didn't order. Told me to call 1-800 if I wanted a refund. Food was terrible also.
Atmosphere: 1
Food: 1
Service: 1
Владимир Гарбуз
To guide the KFC network:
Apparently this KFC is not for tourists. The attitude towards us was mediocre. It was obvious that the staff was tired... of tourists and foreigners. It was clean and there was only one family sitting inside. We took an order for $100 for 5 people. The wings were not fresh. You should know that of all the KFC locations, here you can only pay for one glass of Pepsi or other soda and you cannot refill more! We were on different continents, but here we were refused! There was no service due to the fact that we spoke our native language!!! They left us. When my son took the meat, it was burnt. Disgusting! Only one point for not leaving hungry...
Apparently, this KFC is not for tourists. The attitude towards us was mediocre. It was seen that the staff was tired... of tourists and foreigners. It was clean inside and there was only one family. We took an order for 100 dollars for 5 people.
The wings were not fresh.
You should know that out of all KFC establishments here you can only pay for one glass of Pepsi or other soda and you can't add more! We were on different continents, but here we were refused!
The service was nothing because we spoke in our native language!!! They left us.
When my son took the meat, it was burnt.
Disgusting! Only one point for not going hungry...
Food: 1
Hamin Goumidi (Hamiiine)
Restaurant propre avec un stationnement pratique à proximité. Le personnel est accueillant et la cuisine est correcte, fidèle à ce qu'on attend de KFC. Cependant, un point négatif : le menu manque de choix, et pour un étranger, il peut être un peu difficile de s'y retrouver dans les différentes options. Malgré cela, c'est une bonne adresse pour un repas rapide et agréable.
Atmosphere: 4
Food: 4
Service: 3
Mike Rinehart
Called the store to arrange a large order. Called 3 times all 3 times nobody answered my call. A business that can't be bothered is no business for me
Drive thru, so convenient...
Atmosphere: 5
Food: 5
Service: 5
I did send a complain about my last dine in experience and provided my email address but its been days already and haven't received any response. We do dine here for lunch on Sunday’s or Monday’s it’s sad as their staff (with first initial M) was never nice, friendly and accommodating. We ordered the fill ups and we mentioned that we wanted it large so we were expecting to have fries together with our chicken and tenders but she said fries not included. We said but we ordered large, she’s already arguing with us “you should told me”. In this first place, its the counter/cashier staff’s job to ASK and OFFER the customers if they wanted it with fries (cos that adds to your sale too) but she was arguing that we should ask her. Next when we got our food I was surprised the chicken were as small as half size of their plastic spork. The chicken tenders were not fully cooked. I asked her if they can refry it and she said no we cant cook that again just reheat only. The manager on duty was only standing there just listening and doing nothing to de-escalate the situation. This is the only branch that serves super super micro mini chicken and the staffs were not nice at all. Just a quick note whenever we dine here they always always always serve MICRO MINI chicken, they never fail to do that. Compared to other location their chicken was never like that. If i can give a half star for this store branch i would. Im sorry just my opinion, you can take a look at the pictures i have attached to see im telling the truth.
Atmosphere: 2
Food: 1
Service: 1
Poor Customer service. Staff unwilling to assist with the KFC App. Chicken is super small.
Atmosphere: 2
Food: 1
Service: 1
Bill the supervisor runs a good shop!
Atmosphere: 5
Food: 5
Service: 5
Doesn't offer anything remotely close to national deals from KFC. Offers are horrible. The app is a disaster. Total waste.
Atmosphere: 1
Food: 1
Service: 1
The drive-thru was long so decided to walk-in. Got their Tuesday special with a large mash and gravy and famous bowl. Did have wait a bit due to the customer before hand had a large order/group who dine-in.
Chicken was on a bit oily side (skin was soft); but tasty. May need to order on-line next time. Customer who did got their order right away - already prepared...will see how the chicken will be.
Dining area was clean. Alot of tables to eat at.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Famous Bowl, Mashed Potatoes \u0026 Gravy
The food was ok it seemed it may have been sitting for a minute as chicken was cold, but oh well. Service was not up to par, tried to ask the girl at the window questions and she gave a bad attitude as if she was just there for the money, long story short she didn't answer anything I asked she just kept saying go look at the app.... so they definitely need to teach the workers customer service etiquette..... didn't go inside so can't judge the cleanliness.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Famous Bowl, Mashed Potatoes \u0026 Gravy, Chicken Sandwich Combo, 2 Piece Meal with Coleslaw Instead of Mashed Potatoes and Gravy
Service was ok the staff wasn’t to welcoming &!seemed preoccupied. Dining room was clean & big. The food tasted the same as usual but the chicken was so small but the price is big! Kinda disappointing because our family really loves KFC! Will go back again & give another chance?
Atmosphere: 4
Food: 3
Service: 2
We stopped by on our way leaving the mall, we got a three piece combo and it was so dry.
Food: 1
The famous bowl had 5 pieces of rubbery chicken with hardly any gravy. And their fountain was down so we got canned soda with our combo meal.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
It was my first visit, and I was in a hurry to use the restroom, so I ordered a random menu item to use the restroom. There was no question about whether we should order 3 or 4 pieces of chicken in the chicken tender set, even though our English was not good. I was so embarrassed that I didn't say anything.
The staff's attitude was so unfriendly that the look in their eyes was scary. Maybe it was on purpose, but they didn't even put any ice in the cola and didn't say anything when it came packaged, so I kept waiting and was curious, so I asked and they said it was ours. This is the first time I have received such unfriendly and creepy treatment during my 10-night trip to Hawaii. This is a male employee in charge of calculation work at 6:30 PM on December 12, 2024. Seeing the look of blatant disregard for the other person and the service made me think that they had done something bad to the food, so I threw it away without eating it. I still feel creepy.
Atmosphere: 1
Food: 1
Service: 1
Worst service ever. Charged me for items that I didn't order. Told me to call 1-800 if I wanted a refund. Food was terrible also.
Atmosphere: 1
Food: 1
Service: 1
To guide the KFC network:
Apparently this KFC is not for tourists. The attitude towards us was mediocre. It was obvious that the staff was tired... of tourists and foreigners. It was clean and there was only one family sitting inside. We took an order for $100 for 5 people.
The wings were not fresh.
You should know that of all the KFC locations, here you can only pay for one glass of Pepsi or other soda and you cannot refill more! We were on different continents, but here we were refused!
There was no service due to the fact that we spoke our native language!!! They left us.
When my son took the meat, it was burnt.
Disgusting! Only one point for not leaving hungry...
Apparently, this KFC is not for tourists. The attitude towards us was mediocre. It was seen that the staff was tired... of tourists and foreigners. It was clean inside and there was only one family. We took an order for 100 dollars for 5 people.
The wings were not fresh.
You should know that out of all KFC establishments here you can only pay for one glass of Pepsi or other soda and you can't add more! We were on different continents, but here we were refused!
The service was nothing because we spoke in our native language!!! They left us.
When my son took the meat, it was burnt.
Disgusting! Only one point for not going hungry...
Food: 1
Restaurant propre avec un stationnement pratique à proximité. Le personnel est accueillant et la cuisine est correcte, fidèle à ce qu'on attend de KFC. Cependant, un point négatif : le menu manque de choix, et pour un étranger, il peut être un peu difficile de s'y retrouver dans les différentes options. Malgré cela, c'est une bonne adresse pour un repas rapide et agréable.
Atmosphere: 4
Food: 4
Service: 3
Called the store to arrange a large order. Called 3 times all 3 times nobody answered my call. A business that can't be bothered is no business for me
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