Jay is an excellent representative of great customer service, communication and speed of service.
Atmosphere: 5
Food: 5
Service: 5
Kehau
The popolo guy was amazing and trying even tho he didn’t take my order. Aunty that I think runs the show was not helpful at all. I informed her I waited an hour and she said ? “Oh what you ordered… n said oh yah I just made it!” Mind you I ordered it at 5:30 and it went in at 6:15! The best thing it was sitting for long time on rack and all she was worried was about the boxes being labeled. Had customers and she payed no mind in asking if anyone been help or need help. She assumed everyone was helped. The best part, I was first to order at 5:30 and 4 people came after me got all there orders plus Del man took 4boxs pizza for delivery 🙄best part this is all made n done after my order (small order) as I walked out delivery man returns. Everyone happy n all I got was so sorry thank u for waiting 🧐 nothing offered in the long wait just sorry n it’s being made responses. I know they busy n work hard but sorry they were not busy at the moment
Atmosphere: 1
Food: 3
Service: 1
Linda K Nelson
Pizzas looked and tasted amazing!! It's been a long time since I've eaten pizza. Glad i took a chance!! Staff was amaing!
Atmosphere: 5
Food: 5
Service: 5
george bodie
2 hours later I'm still waiting
Blue Mermaid
Called order in for carryout was put on hold for payment. Decided to drive while I was on hold lady working when I arrived said can I help you I reply yes please that’s me on hold she reply ow well hangs up phone. I paid for pizza than they tell me another 18 min. After I placed the order online they said 15 min it took 17 to drive now I have to wait another 18 min no apology or discount. Never again will I come to this papa John’s .
Atmosphere: 1
Food: 1
Service: 1
Brittney Lee
DO NOT order from this location. My order arrived cold, and I'm still trying to reach someone for a refund almost a month later. They never answer the phone either.
Margaret Thrower
Did not wash hands after using the cash register and scratching his face with his hands. They need to wash their hands or wear gloves.
john schoebel
First and last time I will order Papa Johns from this location. Ordered at 6:09pm, online tracker said 41 minutes. No update up until 7:20pm when I called. Store claims they were waiting on a doordasher? I didn’t order through DoorDash, regardless I was told driver is on their way.
Two hours after ordering, 8:04pm, pizza never arrived. Called for a refund. ??
Service: 1
Jeremy Bracy
Placed a delivery order at 7:06 pm, said 41 minutes delivery time 8:06pm no pizza no contact so I tried calling no answer for 45 minutes finally had to cook for my kids who were starving. No contact from management no food no class. Very disappointing ? ? ? ? ? ? ? ?
Atmosphere: 2
Food: 5
Service: 1
Desiree Alip
Usually the Waipahu location is pretty good. Service, delivery, product. The only complaint I have is that when the garlic sauce is kept in the pizza box, it completely melts, lids unseal and leaks everywhere! The last couple times we requested the garlic sauces be kept separate, and it makes a huuuuge difference. Ordered online and put a note for the driver to keep them out of the box. The first 2 times I had the same driver and he paid attention and put it in a little plastic bag. It was perfect! It was like how it used to be! Thick and creamy, not just liquid. It was like when the pizza was just the insulated bags. (I know, I used to work there). Don't know what type of bags/containers are used now, but it must have something to keep it warm. Now it just melts the sauce into butter. This time the driver didn't read the note….and this is exactly why it should be kept separate. Please, PLEASE keep the sauces separate…for everyone l’s sake! Couldn’t upload the photos…They’re in the comments. This is literally in the time from getting it, to opening it and being disappointed 😏
We walked into the store and ordered for takeout. Pizzas were super big and tasty.
Atmosphere: 2
Food: 4
Service: 4
Jaelene Johnson
Best staff ever
Brittany
The pizza and service here was fine, however I felt inclined to give a two star rating because they didn’t provide information about the specials they currently have. I ordered 2 large one topping pizzas, which totaled $64. Upon arriving I see that there is a deal for 2 large pizzas for less than $35. I understand that it’s my responsibility to know but they should’ve made an effort to inform me as well. The same way they tried to upsell me drinks and desserts, is the same way I’d like to be informed about deals. It’s simply bad business.
Jay is an excellent representative of great customer service, communication and speed of service.
Atmosphere: 5
Food: 5
Service: 5
The popolo guy was amazing and trying even tho he didn’t take my order. Aunty that I think runs the show was not helpful at all. I informed her I waited an hour and she said ? “Oh what you ordered… n said oh yah I just made it!” Mind you I ordered it at 5:30 and it went in at 6:15! The best thing it was sitting for long time on rack and all she was worried was about the boxes being labeled. Had customers and she payed no mind in asking if anyone been help or need help. She assumed everyone was helped. The best part, I was first to order at 5:30 and 4 people came after me got all there orders plus Del man took 4boxs pizza for delivery 🙄best part this is all made n done after my order (small order) as I walked out delivery man returns. Everyone happy n all I got was so sorry thank u for waiting 🧐 nothing offered in the long wait just sorry n it’s being made responses. I know they busy n work hard but sorry they were not busy at the moment
Atmosphere: 1
Food: 3
Service: 1
Pizzas looked and tasted amazing!! It's been a long time since I've eaten pizza. Glad i took a chance!! Staff was amaing!
Atmosphere: 5
Food: 5
Service: 5
2 hours later I'm still waiting
Called order in for carryout was put on hold for payment. Decided to drive while I was on hold lady working when I arrived said can I help you I reply yes please that’s me on hold she reply ow well hangs up phone. I paid for pizza than they tell me another 18 min. After I placed the order online they said 15 min it took 17 to drive now I have to wait another 18 min no apology or discount. Never again will I come to this papa John’s .
Atmosphere: 1
Food: 1
Service: 1
DO NOT order from this location. My order arrived cold, and I'm still trying to reach someone for a refund almost a month later. They never answer the phone either.
Did not wash hands after using the cash register and scratching his face with his hands. They need to wash their hands or wear gloves.
First and last time I will order Papa Johns from this location. Ordered at 6:09pm, online tracker said 41 minutes. No update up until 7:20pm when I called. Store claims they were waiting on a doordasher? I didn’t order through DoorDash, regardless I was told driver is on their way.
Two hours after ordering, 8:04pm, pizza never arrived. Called for a refund. ??
Service: 1
Placed a delivery order at 7:06 pm, said 41 minutes delivery time 8:06pm no pizza no contact so I tried calling no answer for 45 minutes finally had to cook for my kids who were starving. No contact from management no food no class. Very disappointing ? ? ? ? ? ? ? ?
Atmosphere: 2
Food: 5
Service: 1
Usually the Waipahu location is pretty good. Service, delivery, product. The only complaint I have is that when the garlic sauce is kept in the pizza box, it completely melts, lids unseal and leaks everywhere! The last couple times we requested the garlic sauces be kept separate, and it makes a huuuuge difference. Ordered online and put a note for the driver to keep them out of the box. The first 2 times I had the same driver and he paid attention and put it in a little plastic bag. It was perfect! It was like how it used to be! Thick and creamy, not just liquid. It was like when the pizza was just the insulated bags. (I know, I used to work there). Don't know what type of bags/containers are used now, but it must have something to keep it warm. Now it just melts the sauce into butter. This time the driver didn't read the note….and this is exactly why it should be kept separate. Please, PLEASE keep the sauces separate…for everyone l’s sake! Couldn’t upload the photos…They’re in the comments. This is literally in the time from getting it, to opening it and being disappointed 😏
Restaurantji Recommends
We walked into the store and ordered for takeout. Pizzas were super big and tasty.
Atmosphere: 2
Food: 4
Service: 4
Best staff ever
The pizza and service here was fine, however I felt inclined to give a two star rating because they didn’t provide information about the specials they currently have. I ordered 2 large one topping pizzas, which totaled $64. Upon arriving I see that there is a deal for 2 large pizzas for less than $35. I understand that it’s my responsibility to know but they should’ve made an effort to inform me as well. The same way they tried to upsell me drinks and desserts, is the same way I’d like to be informed about deals. It’s simply bad business.
The pizza was good?
Atmosphere: 5
Food: 5
Service: 5
Very good condition. The food was
Atmosphere: 5
Food: 5
Service: 5
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