Auntie Anne's

801 Bass Pro Drive NW Inline, Space #604, Altoona
(515) 822-0156

Recent Reviews

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Dan Johnson

We got there late but the Pretzels bites were still good!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pretzel Nuggets

Johnnyb “Low Life Antics”

Honestly, how do you charge 6.89 for a pretzel and then make me pay another 1.19 for a cup of sweet glaze? No to mention the horrible attitude of the lady behind the counter.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Cinnamon Sugar

Rachelle Cochran

Too lazy to serve me a regular cup of pretzels because the large cup is all they had prepared. Also, it was cold.

Brent Stroot

Great very tasty pretzels

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Pretzel Nuggets

Tristan Lockett

The food was really good and delicious. Will come back

Atmosphere: 4

Food: 5

Service: 5

Addyson Neely

The pretzels were fine, but they were a little burnt, and the prices for the buckets 50$?!?! Unreasonable. The lady working the counter was very unwelcoming and kept getting our order wrong. The floors were dirty and the tables were sticky. If I want auntie Anne's pretzels I will drive the extra 15 minutes to get them at another store.

Atmosphere: 1

Food: 2

Service: 1

Morgan:D

Awful customer service, was not engaging at all and I had to repeat myself multiple times and was blantanly ignored, they didn’t want to make anything new and were trying to make people buy old pretzels. Were not good at answering questions and seemed to not want to talk with customers at all. Very disappointed. Had me waiting for 20 minutes and asked what I had ordered.

Atmosphere: 3

Food: 4

Service: 1

Whitney Jacobsen

The last 2 times I’ve ordered from there the pretzels were burnt, even when they made them fresh. The pretzels are too expensive to be burning them!There is always a line of people waiting. The employees spend more time talking than working and they are rude. I’ll never go back there!

Atmosphere: 1

Food: 1

Service: 1

juan olvera

Great service friendly staff ????

Mathias McConnell

Terrible service, always understaffed, never have anything ready, closed half the time. Amazed they are still in business.

andrew podraza

Staff was extremely friendly and helpful. All were smiling and happy to handle all requests from the customers. Food was fast and fresh! A+ we will be back.

APB

The two people working had horrible attitudes and were very slow to complete small orders. They yelled at another couple for being over a ridiculous capacity of 6 and then refused to serve them! Never again.

jamie hovey

It's sad that you have a store full if customer who are waiting to order. After waiting for more the 15 minutes. Some group of people from the same family walk in and just sit down and to invade my daughter space just sitting at her table. They used another table as well. People are still waiting to order and this Spanish lady gave them all food and drinks. The didn't order and if they had a pickup order they never showed there order. You can look at your camera to see this. The lady counting a new drawer was the one who gave free food and drinks, yo people who never waited in line like the rest. Rhe worst service ever. Will not come back to a place who treat paying customers like that

American Party Buses

The two people working had horrible attitudes and were very slow to complete small orders. They yelled at another couple for being over a ridiculous capacity of 6 and then refused to serve them! Never again.

Savannah

Pretzels were good, but as others have mentioned the lady making food was rude. The line was to the door, so as my family was trying to squeeze inside she yelled across the store about us letting bugs in. It's an outdoor mall, so I'm not sure what she expects.

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