Food is great but away a wait and dining room usually dirty.
Atmosphere: 3
Food: 5
Service: 3
lillian debrouse
went thru drive thru, got the wrong order nicely asked for the large because her response when i said “oh this is the wrong one i got a large” she said “welp i have a small on my screen” and raised her eyebrows. (not to mention she asked me 3 different times to confirm my order). she then walked off without saying anything and got me a large, when she came back my mom asked her how much buster bars were, she said nothing and gave an irritated look and walked off, she came back and said “18.00” and i said why do you have such an attitude? because this teenage girl is my age, and she was clearly acting out. she then responded with “have a night night” slammed the window after i asked her that. we then had to go inside and get our money back because she had refused to give us our food, and when we went to tell the manager she had attitude, his response was yelled “no no no u will not talk about my employees like that”. crazy how i used to work here… things have CHANGED!!! i guess its now acceptable to treat customers badly just because your having a bad day🤷♀️.
Worse treatment I’ve ever received! Cocky little spoiled brat working the drive through! Told her 3 times we wanted a large twister and got a small one, when we advised we ordered a large she was flipping stuff around, giving us smart looks and making it very clear how unhappy she is. Also ordered cheese curds, she charged us for them and then never gave them to us! I went in to get a refund and her manager yelled in my face for saying she was acting like a spoiled brat instead of apologizing for his employees behavior! I’ll never go there again!
jl sixtyeight
Hot Fudge Malt!!!
Atmosphere: 5
Food: 5
Service: 5
Ty
Hire at least one person that can listen to a simple order. I've had more screw ups here than any other " fast food place ". And fast is not the speed here. I know they're mostly kids working but dang it's bad.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Strips
Tony Jensen
Ok. I love myself some DQ. The burgers are cooked on a flat griddle. My favorite when eating out and some of the best burgers I've had in my life. My low rating is because of this: You order a blizzard, it's delicious, and ⅔ of the way down it's nothing but vanilla soft serve. Come on teenagers, get that blizzard completely mixed. Also, they never turn the blizzard upside down like they're supposed to. 1/19: when ordering I specified to mix thoroughly. But they still didn't turn it over. I was recently in cedar rapids and that DQ mixed it thoroughly AND turned it over. I'm not surprised I have never heard anything back from this locations owner. From now on, if they don't turn it over, or if I find vanilla ice cream halfway down, I'll be asking for my free blizzard.
Atmosphere: 5
Food: 4
Service: 3
Nicole Crusinberry
Always a long wait even if no one is in line. Waiting 10 minutes to order when you’re the only one in line is insane. Find better management.
Service: 1
Justin Lee
Food was ok the place had a horrible odor, service was normal for fast food.
Atmosphere: 2
Food: 4
Service: 2
Josh Lovstad
Poor quality food, failure to get orders right and stale cold food.
There was only 1 other customer in the store and it took over 20 minutes to make our items.
Atmosphere: 2
Food: 3
Service: 1
Riece Frericks
I repeated my order 3 TIMES to the guy at the drive through. He still did not get it right. Not only did my receipt not match what I told him, but my ice cream didn’t even match what was on the receipt. How do you mess up that bad? Surely some kind of drug use…
Atmosphere: 1
Food: 1
Service: 1
Brooke Pierce
This used to be so good. The new employees while very polite are always visibly dirty, smell strongly of cigarettes and they don't get orders right. Chicken strips drowning is sauce getting the wrong flavor of blizzards. Definitely done at this location.
Atmosphere: 3
Food: 1
Service: 3
S S
The kids working there are struggling. We waited in line for 45 minutes to get two blizzards and the line was short. Customers were leaving. Food is good and the young people are friendly but management needs to help them.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sundaes, Fries, Chicken Strips, Hot Fudge
Food is great but away a wait and dining room usually dirty.
Atmosphere: 3
Food: 5
Service: 3
went thru drive thru, got the wrong order nicely asked for the large because her response when i said “oh this is the wrong one i got a large” she said “welp i have a small on my screen” and raised her eyebrows. (not to mention she asked me 3 different times to confirm my order). she then walked off without saying anything and got me a large, when she came back my mom asked her how much buster bars were, she said nothing and gave an irritated look and walked off, she came back and said “18.00” and i said why do you have such an attitude? because this teenage girl is my age, and she was clearly acting out. she then responded with “have a night night” slammed the window after i asked her that. we then had to go inside and get our money back because she had refused to give us our food, and when we went to tell the manager she had attitude, his response was yelled “no no no u will not talk about my employees like that”. crazy how i used to work here… things have CHANGED!!! i guess its now acceptable to treat customers badly just because your having a bad day🤷♀️.
Atmosphere: 1
Service: 1
Food was delicious and hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sundaes, Fries, Chicken Strips
Worse treatment I’ve ever received! Cocky little spoiled brat working the drive through! Told her 3 times we wanted a large twister and got a small one, when we advised we ordered a large she was flipping stuff around, giving us smart looks and making it very clear how unhappy she is. Also ordered cheese curds, she charged us for them and then never gave them to us! I went in to get a refund and her manager yelled in my face for saying she was acting like a spoiled brat instead of apologizing for his employees behavior! I’ll never go there again!
Hot Fudge Malt!!!
Atmosphere: 5
Food: 5
Service: 5
Hire at least one person that can listen to a simple order. I've had more screw ups here than any other " fast food place ". And fast is not the speed here. I know they're mostly kids working but dang it's bad.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Strips
Ok. I love myself some DQ. The burgers are cooked on a flat griddle. My favorite when eating out and some of the best burgers I've had in my life. My low rating is because of this: You order a blizzard, it's delicious, and ⅔ of the way down it's nothing but vanilla soft serve. Come on teenagers, get that blizzard completely mixed. Also, they never turn the blizzard upside down like they're supposed to.
1/19: when ordering I specified to mix thoroughly. But they still didn't turn it over. I was recently in cedar rapids and that DQ mixed it thoroughly AND turned it over. I'm not surprised I have never heard anything back from this locations owner.
From now on, if they don't turn it over, or if I find vanilla ice cream halfway down, I'll be asking for my free blizzard.
Atmosphere: 5
Food: 4
Service: 3
Always a long wait even if no one is in line. Waiting 10 minutes to order when you’re the only one in line is insane. Find better management.
Service: 1
Food was ok the place had a horrible odor, service was normal for fast food.
Atmosphere: 2
Food: 4
Service: 2
Poor quality food, failure to get orders right and stale cold food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Smelled like straight up sewage plant!
Atmosphere: 1
Food: 1
Service: 1
There was only 1 other customer in the store and it took over 20 minutes to make our items.
Atmosphere: 2
Food: 3
Service: 1
I repeated my order 3 TIMES to the guy at the drive through. He still did not get it right. Not only did my receipt not match what I told him, but my ice cream didn’t even match what was on the receipt. How do you mess up that bad? Surely some kind of drug use…
Atmosphere: 1
Food: 1
Service: 1
This used to be so good. The new employees while very polite are always visibly dirty, smell strongly of cigarettes and they don't get orders right. Chicken strips drowning is sauce getting the wrong flavor of blizzards. Definitely done at this location.
Atmosphere: 3
Food: 1
Service: 3
The kids working there are struggling. We waited in line for 45 minutes to get two blizzards and the line was short. Customers were leaving. Food is good and the young people are friendly but management needs to help them.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Sundaes, Fries, Chicken Strips, Hot Fudge
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