Went to High Tea, it was beautiful! The tea and treats were great. The host was great too!
Atmosphere: 5
Food: 5
Service: 5
Scott Ebert
What a disaster. Came down from Twin Cities for a kids event.
Opened late Not prepared Didn’t seem to really know anything about the movies Men’s room was super gross, that’s a lot coming from a guy. Urinal and floor were covered in urine and hairs, one stall had no tp, other one was low. Restaurant floors hadn’t been vacuumed. They had stuff all over them. Food was pre packed from a Costco. Oh well, met some nice people. What’s the saying, misery loves company? 😂
Atmosphere: 1
Food: 1
Service: 1
Stacia Tinker
I am beyond disappointed with my experience at Clouds. I saw an ad on Facebook for a Cars themed breakfast and was super excited to take my 2 year old son as he is obsessed with Lightening McQueen currently. I bought tickets for our family of 3 that were $50+ for “breakfast”. Excited, my family and I showed up 10 minutes before the event (event to start at 9:30am) was to start only to wait with the other families outside of Clouds doors for at least 10 minutes after the event was to start. I kept telling my husband it doesn’t even look like the lights are on or anyone is inside. Once seated, I looked around and besides a few pieces of paper confetti on our table there was no other decorations that went along with the theme. If I had not specifically bought tickets for a Cars themed breakfast, I would not have known there was an event. Forty minutes later we received our drinks that we had to pay extra for which was fine as I knew that ahead of time. With the price of the ticket though and what we got, a basic drink should have been included. My husband tried to order a dirty Dr Pepper which he saw on their menu to be told they don’t make them at that time of day. At one point I looked over and the three employees were all working on the same drink as if they had no idea how to make it. A small board of cheese and crackers came that was nothing special. Trivia included a gal asking us a few simple questions on the Cars movie. Okay, fine. Then at 10:40, we were served “breakfast”. This was an hour after the event started. My idea of breakfast and their idea of breakfast must be VERY different. We received a tiered platter for the three of us that had desserts (seemed to be dethawed out of the freezer) that honestly sucked and had zero flavor, cup of fruit, 1 cucumber sandwich divided in four bites. That was it.
Three gals that were there working seemed extremely disinterested or unenthused. The only word my husband and I could sum up our experience with was cringey. It was so bad, it was cringey. My suggestion is don’t put on “themed events” if you aren’t actually going to decorate or do any type of activity and if you do not have enough staff or staff that’s totally engaged in the event. I also suggest you change how you advertise the events or decrease your price as what we received was no where close to the price we paid.
Also, I want to add that there was a family there that drove 3 hours to come to this “event” while we drove an hour. The advertising for the event made it sound like it was going to be a very fun time. It was not.
Normally I’m not one to write reviews but I do not want other families to have to go through the same cringey experience.
VERY falsely advertised event. VERY DISAPPOINTED.
Atmosphere: 1
Food: 1
Service: 2
Victoria Neuschwanger
We went to a theme brunch that was 70+ dollars. They were understaffed so I don’t hold it against them for being all over the place. But you could tell the food is cheap. If I didn’t sign up for the event you wouldn’t be able to tell what theme it was. Drink weren’t included. I understand alcoholic beverage and fancy coffees not being included. But not even soft drink included or juice? Over priced and underwhelming. Save your money and don’t go.
Atmosphere: 1
Food: 1
Service: 4
Heather M
Went for Sunday brunch, not themed. Expected to be able to order off the menus that were shown online, but we were very disappointed when only a small portion of their menu was actually available. Food was served in to-go bags, not plates, and took a long time to be ready. They stated that the items were pre-made, so we expected quick service. The actual establishment was quite dirty and looked like it hadn't been vacuumed in a week. Very disappointing experience. We didn't expect an upscale experience, but we would have gone elsewhere if we knew that we wouldn't be able to order the items that were advertised
Angie Kyle
E had my daughter's baby shower here. Clouds is on the 7th floor and there is designated parking in the parking garage. It's such a beautiful place with yummy food. They are so nice and go out of the way to help make your event special. The wall of windows looks over the whole campus. We could see the Heartland Baptist Church's steeple at 3333Stang road! We will be back
Atmosphere: 5
Food: 5
Service: 5
Breanne Allison
We went for the Father's day brunch, and it was below average. The food was not catered to your typical brunch or families. Not child friendly food or atmosphere. Service was slow and the waitresses seemed overwhelmed. The host of the events was very much putting in a show, but snarky and rude. Chair cushions dirty, table cloth dirty, floors covered in crumbs, windows dirty.
Atmosphere: 3
Food: 3
Service: 2
Liviana Cain
Great view and a good place to study. That’s the only reason I came here. The cafe is outrageously expensive. I got a lemonade for $5.50 and it was just lemon water with some food flavoring, they also charge $5 for a small cup of chips. They also have signs everywhere that say “if you use our space, please make a purchase”.
Sara
Been here a few times it's a nice view but the drinks always take forever to get. Last time I went I got an iced coffee and my friend got a hot latte and it took ~30min (the place was not very busy) and her drink literally came out cold and mine was lukewarm. Like they literally just let the drinks sit for so long then give them to you😭 the same thing happened an earlier time with the food- I got a bagel that was supposed to be warm and it took a very long time and came out cold. I also heard from ex employees that they do not get tips and can't take time off so idk. Weird place and def not worth the high prices
Alice Mullins
Such kind and considerate staff!!! Amazing High Tea service... Can't wait to come back!
I wish I was writing a good review for this place as I had heard nothing but great things about this place. My family and I attended their Easter Brunch and we were highly disappointed by the quality of the food for the price paid. $30/person is an outrageous price for the quality and the quantity of the food. They advertised a buffet cart brining your food to the table, breakfast and brunch staples, savory platters, breads, and pastries. We received maybe half of the menu that was advertised? They forgot part of our platters and came to close our tab in the middle of breakfast, no service after that. While we understand they have time slots to meet to stay on schedule, they were wrapping things up for our table 45 minutes into our service when it's advertised to be an hour and a half. Service was okay, the girls were stressed out with the miscommunication with the chef, management was nowhere to be found, drinks were not great either. All in all, you pay for the experience and the view, which was gorgeous with the rainy weather. Will not be back. Management - do better.
MariJo Beeler
Wine event was great- try it out- the owner is so knowledgeable!!
Lindsay Martin
I took my daughter and her friends to the Barbie brunch and it was so much fun. Very generous staff, fun environment and delicious food and drink options. Highly recommend!
Star Stella
Everything is mildly overpriced, and from my observations, lower quality. The portion sizes are very small for what you pay. The "loaded bagels" may taste good, but it doesn't negate the fact that you pay close to 7 dollars for half a bagel with some toppings. The espresso they use isn't strong enough to balance well with their milks, leading to overly milky lattes and cappuccinos. The cappuccino was essentially a latte; they skimped on foam and left it incredibly milky. The unique seating was very cute and comfortable, but the general area wasn't very clean. Unused tables had stains on the tablecloths on the main floor. The speed of service also varies wildly from order to order. Nothing tasted bad, but it could all be bought at the store for cheaper and in higher quantity. Not worth it for a college student on a budget.
Dietary restrictions: They have alternative milks and decaf options; even if they do cost extra. Had no issues with them mixing up or forgetting one of my dietary requests.
Atmosphere: 5
Food: 2
Service: 3
Megan Johnson
What a beautiful and delicious treat!! We enjoyed our drinks and snacks!
Went to High Tea, it was beautiful! The tea and treats were great. The host was great too!
Atmosphere: 5
Food: 5
Service: 5
What a disaster. Came down from Twin Cities for a kids event.
Opened late
Not prepared
Didn’t seem to really know anything about the movies
Men’s room was super gross, that’s a lot coming from a guy. Urinal and floor were covered in urine and hairs, one stall had no tp, other one was low.
Restaurant floors hadn’t been vacuumed. They had stuff all over them.
Food was pre packed from a Costco.
Oh well, met some nice people. What’s the saying, misery loves company? 😂
Atmosphere: 1
Food: 1
Service: 1
I am beyond disappointed with my experience at Clouds. I saw an ad on Facebook for a Cars themed breakfast and was super excited to take my 2 year old son as he is obsessed with Lightening McQueen currently. I bought tickets for our family of 3 that were $50+ for “breakfast”. Excited, my family and I showed up 10 minutes before the event (event to start at 9:30am) was to start only to wait with the other families outside of Clouds doors for at least 10 minutes after the event was to start. I kept telling my husband it doesn’t even look like the lights are on or anyone is inside. Once seated, I looked around and besides a few pieces of paper confetti on our table there was no other decorations that went along with the theme. If I had not specifically bought tickets for a Cars themed breakfast, I would not have known there was an event. Forty minutes later we received our drinks that we had to pay extra for which was fine as I knew that ahead of time. With the price of the ticket though and what we got, a basic drink should have been included. My husband tried to order a dirty Dr Pepper which he saw on their menu to be told they don’t make them at that time of day. At one point I looked over and the three employees were all working on the same drink as if they had no idea how to make it. A small board of cheese and crackers came that was nothing special. Trivia included a gal asking us a few simple questions on the Cars movie. Okay, fine. Then at 10:40, we were served “breakfast”. This was an hour after the event started. My idea of breakfast and their idea of breakfast must be VERY different. We received a tiered platter for the three of us that had desserts (seemed to be dethawed out of the freezer) that honestly sucked and had zero flavor, cup of fruit, 1 cucumber sandwich divided in four bites. That was it.
Three gals that were there working seemed extremely disinterested or unenthused. The only word my husband and I could sum up our experience with was cringey. It was so bad, it was cringey. My suggestion is don’t put on “themed events” if you aren’t actually going to decorate or do any type of activity and if you do not have enough staff or staff that’s totally engaged in the event. I also suggest you change how you advertise the events or decrease your price as what we received was no where close to the price we paid.
Also, I want to add that there was a family there that drove 3 hours to come to this “event” while we drove an hour. The advertising for the event made it sound like it was going to be a very fun time. It was not.
Normally I’m not one to write reviews but I do not want other families to have to go through the same cringey experience.
VERY falsely advertised event. VERY DISAPPOINTED.
Atmosphere: 1
Food: 1
Service: 2
We went to a theme brunch that was 70+ dollars. They were understaffed so I don’t hold it against them for being all over the place. But you could tell the food is cheap. If I didn’t sign up for the event you wouldn’t be able to tell what theme it was.
Drink weren’t included. I understand alcoholic beverage and fancy coffees not being included.
But not even soft drink included or juice?
Over priced and underwhelming.
Save your money and don’t go.
Atmosphere: 1
Food: 1
Service: 4
Went for Sunday brunch, not themed. Expected to be able to order off the menus that were shown online, but we were very disappointed when only a small portion of their menu was actually available. Food was served in to-go bags, not plates, and took a long time to be ready. They stated that the items were pre-made, so we expected quick service. The actual establishment was quite dirty and looked like it hadn't been vacuumed in a week. Very disappointing experience. We didn't expect an upscale experience, but we would have gone elsewhere if we knew that we wouldn't be able to order the items that were advertised
E had my daughter's baby shower here. Clouds is on the 7th floor and there is designated parking in the parking garage. It's such a beautiful place with yummy food. They are so nice and go out of the way to help make your event special. The wall of windows looks over the whole campus. We could see the Heartland Baptist Church's steeple at 3333Stang road!
We will be back
Atmosphere: 5
Food: 5
Service: 5
We went for the Father's day brunch, and it was below average. The food was not catered to your typical brunch or families. Not child friendly food or atmosphere. Service was slow and the waitresses seemed overwhelmed. The host of the events was very much putting in a show, but snarky and rude. Chair cushions dirty, table cloth dirty, floors covered in crumbs, windows dirty.
Atmosphere: 3
Food: 3
Service: 2
Great view and a good place to study. That’s the only reason I came here. The cafe is outrageously expensive. I got a lemonade for $5.50 and it was just lemon water with some food flavoring, they also charge $5 for a small cup of chips. They also have signs everywhere that say “if you use our space, please make a purchase”.
Been here a few times it's a nice view but the drinks always take forever to get. Last time I went I got an iced coffee and my friend got a hot latte and it took ~30min (the place was not very busy) and her drink literally came out cold and mine was lukewarm. Like they literally just let the drinks sit for so long then give them to you😭 the same thing happened an earlier time with the food- I got a bagel that was supposed to be warm and it took a very long time and came out cold. I also heard from ex employees that they do not get tips and can't take time off so idk. Weird place and def not worth the high prices
Such kind and considerate staff!!! Amazing High Tea service... Can't wait to come back!
Restaurantji Recommends
I wish I was writing a good review for this place as I had heard nothing but great things about this place. My family and I attended their Easter Brunch and we were highly disappointed by the quality of the food for the price paid. $30/person is an outrageous price for the quality and the quantity of the food. They advertised a buffet cart brining your food to the table, breakfast and brunch staples, savory platters, breads, and pastries. We received maybe half of the menu that was advertised? They forgot part of our platters and came to close our tab in the middle of breakfast, no service after that. While we understand they have time slots to meet to stay on schedule, they were wrapping things up for our table 45 minutes into our service when it's advertised to be an hour and a half. Service was okay, the girls were stressed out with the miscommunication with the chef, management was nowhere to be found, drinks were not great either. All in all, you pay for the experience and the view, which was gorgeous with the rainy weather. Will not be back. Management - do better.
Wine event was great- try it out- the owner is so knowledgeable!!
I took my daughter and her friends to the Barbie brunch and it was so much fun. Very generous staff, fun environment and delicious food and drink options. Highly recommend!
Everything is mildly overpriced, and from my observations, lower quality. The portion sizes are very small for what you pay. The "loaded bagels" may taste good, but it doesn't negate the fact that you pay close to 7 dollars for half a bagel with some toppings. The espresso they use isn't strong enough to balance well with their milks, leading to overly milky lattes and cappuccinos. The cappuccino was essentially a latte; they skimped on foam and left it incredibly milky. The unique seating was very cute and comfortable, but the general area wasn't very clean. Unused tables had stains on the tablecloths on the main floor. The speed of service also varies wildly from order to order. Nothing tasted bad, but it could all be bought at the store for cheaper and in higher quantity. Not worth it for a college student on a budget.
Dietary restrictions: They have alternative milks and decaf options; even if they do cost extra. Had no issues with them mixing up or forgetting one of my dietary requests.
Atmosphere: 5
Food: 2
Service: 3
What a beautiful and delicious treat!! We enjoyed our drinks and snacks!
Atmosphere: 5
Food: 5
Service: 5
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