The person or whatever it was that took our order was rude and extremely weird and strange. Didn't say one word....had a ridiculous mask on that covered it's whole face.....we were very uncomfortable....will never ever go back again
Sue Spencer
Had the best chicken wrap!
Atmosphere: 5
Food: 5
Service: 5
Teddy Stark
A few weeks ago, I ordered delivery and it took almost two hours to arrive. I wasn’t too peeved about that since the manager was communicative and apologized for the delay each time we spoke. The issue is, I opened up my bag to see a crumpled up napkin next to my sandwich. After picking it up, it was clear that someone blew their nose with it… I called the store and the manager offered to give me a $5 credit next time I went in, but when I tried using that credit none of the staff knew what I was talking about. They refused to give me the $5 off, and to top it off they gave me the wrong sandwich. I honestly didn’t even bother trying to make that better because I knew it would be such a hassle. There are other locations in Ames that will give you the right food *without* used tissues, don’t go to this one.
Service: 1
Lisa Borkowski
The sandwiches here are great. Love the fresh bread and they are always so fast.
Atmosphere: 5
Food: 5
Service: 5
Dawntrinay Hodge
Needed to speak to a manager of some sort about something and was barely greeted by rude “managerial” staff.Left with my issue not even close to resolved. Was met with a distasteful attitude. Disappointing experience.
Atmosphere: 1
Food: 4
Service: 1
Audrey Stirling
I just went through the drive through with, no cars in front of me or behind me. I got two sandwiches with added cheese. I got home to realize there wasn’t any on my blt, which is a bit confusing since there are only 3 other other toppings. How hard can it be to read and complete and order when there is only one customer present. The sandwiches are overpriced for what they are too.
Mike Haverdink
Love Jimmy John's and usually go to another store in town. But was in the area and went through drive through for my usual Slim 5 and Lg Diet Coke. Sandwich was great. Drink was filled literally to the rim with ice, the diet coke was gone in moments. I realize not everybody wants the same amount of ice, but it should not be filled to the top.
Nicole Wise
Me and my friend ordered food to be delivered before our lunch break, food didn’t come until 2 hours later and staff was rude and wouldn’t give us a refund or credit.
Food: 2
Service: 2
Mike Vander Stelt
Very nice Jimmy John's with lots of room to sit down and eat.
Shelli Bryne
There is a gentleman who works there that is super funny and great to talk to. I never caught his name, but whenever I go in, we tell jokes and laugh. He always makes my day. I actually go out of my way to this JJ just for the laughter and how they make my sandwich perfectly.
Staff was friendly and food was good but they had the temp set cold enough to hang meat. Had to wear coat, hat and gloves to eat the sandwich. Had to go outside to warm up. 32° outside.
Michael Books
What happened to freaky fast? 25+ minutes to get delivered two separate times back to back now.
Austin Putz
Found a 3 inch or so dark hair in my 16 today... Puke
Cory A
Placed an order for pick up. Drove 10 minutes from the office to pick up, 10 minutes back. Sandwiches have no meat. Call and told it was likely a mistake and to bring the receipt and they will remake. No big deal - mistakes happen. At this point I'm not that upset and throw the sandwiches in the trash and head 10 minutes back to the store. Staff recognizes me as I was just there 20 minutes ago and ask to see the sandwiches. I explain that I just drove from the office and was not told on the phone to bring sandwiches in and offered the pictures that I had taken as an alternative. The staff refuses this alternative and will not do anything unless I bring the sandwiches back. I should have just contacted the credit card company and done a stop charge at this point but out of principle I drive 10 minutes back to the office, grab the sandwiches out of the trash, 10 minutes back to the store and hand them the sandwiches. After they do their forensic science on the sandwiches and determine I am, in fact, not lying, they agree to remake my sandwiches. I am 45+ minutes into the fiasco at this point. Angry and needing to get back to work, I just take the remade sandwiches and finish with it.Food and taste was what you would expect out of Jimmy Johns anyway.TLDR: Only order in store if you have time. If they mess up your order, it may not be fixed easily or at all.
Daniel Williams
We encountered great service and the sandwiches were fresh and delicious ?
The person or whatever it was that took our order was rude and extremely weird and strange. Didn't say one word....had a ridiculous mask on that covered it's whole face.....we were very uncomfortable....will never ever go back again
Had the best chicken wrap!
Atmosphere: 5
Food: 5
Service: 5
A few weeks ago, I ordered delivery and it took almost two hours to arrive. I wasn’t too peeved about that since the manager was communicative and apologized for the delay each time we spoke. The issue is, I opened up my bag to see a crumpled up napkin next to my sandwich. After picking it up, it was clear that someone blew their nose with it… I called the store and the manager offered to give me a $5 credit next time I went in, but when I tried using that credit none of the staff knew what I was talking about. They refused to give me the $5 off, and to top it off they gave me the wrong sandwich. I honestly didn’t even bother trying to make that better because I knew it would be such a hassle. There are other locations in Ames that will give you the right food *without* used tissues, don’t go to this one.
Service: 1
The sandwiches here are great. Love the fresh bread and they are always so fast.
Atmosphere: 5
Food: 5
Service: 5
Needed to speak to a manager of some sort about something and was barely greeted by rude “managerial” staff.Left with my issue not even close to resolved. Was met with a distasteful attitude. Disappointing experience.
Atmosphere: 1
Food: 4
Service: 1
I just went through the drive through with, no cars in front of me or behind me. I got two sandwiches with added cheese. I got home to realize there wasn’t any on my blt, which is a bit confusing since there are only 3 other other toppings. How hard can it be to read and complete and order when there is only one customer present. The sandwiches are overpriced for what they are too.
Love Jimmy John's and usually go to another store in town. But was in the area and went through drive through for my usual Slim 5 and Lg Diet Coke. Sandwich was great. Drink was filled literally to the rim with ice, the diet coke was gone in moments. I realize not everybody wants the same amount of ice, but it should not be filled to the top.
Me and my friend ordered food to be delivered before our lunch break, food didn’t come until 2 hours later and staff was rude and wouldn’t give us a refund or credit.
Food: 2
Service: 2
Very nice Jimmy John's with lots of room to sit down and eat.
There is a gentleman who works there that is super funny and great to talk to. I never caught his name, but whenever I go in, we tell jokes and laugh. He always makes my day. I actually go out of my way to this JJ just for the laughter and how they make my sandwich perfectly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff was friendly and food was good but they had the temp set cold enough to hang meat. Had to wear coat, hat and gloves to eat the sandwich. Had to go outside to warm up. 32° outside.
What happened to freaky fast? 25+ minutes to get delivered two separate times back to back now.
Found a 3 inch or so dark hair in my 16 today... Puke
Placed an order for pick up. Drove 10 minutes from the office to pick up, 10 minutes back. Sandwiches have no meat. Call and told it was likely a mistake and to bring the receipt and they will remake. No big deal - mistakes happen. At this point I'm not that upset and throw the sandwiches in the trash and head 10 minutes back to the store. Staff recognizes me as I was just there 20 minutes ago and ask to see the sandwiches. I explain that I just drove from the office and was not told on the phone to bring sandwiches in and offered the pictures that I had taken as an alternative. The staff refuses this alternative and will not do anything unless I bring the sandwiches back. I should have just contacted the credit card company and done a stop charge at this point but out of principle I drive 10 minutes back to the office, grab the sandwiches out of the trash, 10 minutes back to the store and hand them the sandwiches. After they do their forensic science on the sandwiches and determine I am, in fact, not lying, they agree to remake my sandwiches. I am 45+ minutes into the fiasco at this point. Angry and needing to get back to work, I just take the remade sandwiches and finish with it.Food and taste was what you would expect out of Jimmy Johns anyway.TLDR: Only order in store if you have time. If they mess up your order, it may not be fixed easily or at all.
We encountered great service and the sandwiches were fresh and delicious ?