I would give service 0 stars if possible. Yes, I was the AH a little for trying to get a sandwich shortly before close. But read that again, BEFORE CLOSE. Just got off work and was craving a sandwich. I walked in and said myself “if you would like I can go to the other store since you are so close to closing.” Instead of saying “I’m sorry please go there” or something along the lines of that, he said “yeah. I’m closing. Go there.” Like dude.. you have 10 mins still for one. But whatever. Def could’ve been much nicer. (Side note I work in a restaurant. It’s very unprofessional to turn someone away because of closing.) I would’ve been happy if he was nice but since he was rude here’s this review.
Atmosphere: 1
Food: 1
Service: 1
Willy Wonks
Worker with the long beard.. He was nice and helpful! Clean restaurant and quick service.
Atmosphere: 5
Food: 5
Service: 5
Shahriar Parvez
I'm pretty much a regular here, and my experience--I've only done take outs--has been positive so far. The staff are welcoming, the sandwich is prepared carefully, and it always tastes good. Prices are obviously not exclusive to this store, but they are reasonable nonetheless, and you can get some good discounts if you have an account. Worth checking out.
Atmosphere: 5
Food: 5
Service: 5
Diego Holguin
Guy with beard refused to even acknowledge i was in line, and continued to serve the white customers first
Gabriela Luna
Terrible service, I do not recommend it. The employee is rude and gives you a dirty look as if he were giving it to you. Personally, I did not even like the food.
Atmosphere: 1
Food: 1
Service: 1
KKK KKK
Nice and great-value sandwich.
Atmosphere: 3
Food: 4
Service: 4
Jessica Kalmar
Ms. Kay went out of her way to make my Subway visit absolutely miserable with her disgustingly rude attitude. I showed her nothing but respect, and in return, she tossed my finished sandwich on the counter like I was beneath her. If she hates her job that much, she should quit instead of taking it out on customers. The customer service was so shockingly bad I felt compelled to warn others—avoid this location unless you enjoy being treated like garbage.
Atmosphere: 2
Food: 3
Service: 1
Kim Weddle
Horrible dried out bread, had to be days old. Don't waste your money.
Food: 1
Cindy Lacey
Our party of three had to wait over five minutes to be waited on. Only one person was working and they were busy doing only on line orders. Despite having a $2.00 coupon it still cost me over $30 dollars.
Atmosphere: 3
Food: 3
Service: 2
Gladis Ortiz
The service people have very bad customer service. Today I went with my co-workers just because one of them had noise with their phone. The man yelled at them and also when ordering the food, they serve with a bad attitude towards their clients. It is not recommended. there is for us
If I could give a zero I would. Walked in to order 6 sandwiches and was told that would be a catering order, so I said I will take 5 and was given attitude somewhat worse than a teenager (didn't know that was possible) This was a Monday at 4:00 pm (4/18) so it wasn't busy at all. What would he do if there was a line? So I just walked out and will not be giving them my business anymore.
Atmosphere: 1
Food: 1
Service: 1
Brandon “Brandon” Brandon
Terrible location. The sub I got for order pickup was only partially correct. It had barely any meat on it and it had onions on it instead of pickles. It also was barely toasted even though I specified to toast it double. Definitely will never come back to this location
Food: 1
Service: 1
Lucas Wiley
The service at this Subway has gone downhill drastically the last year, it used to be (in my opinion) the best subway in town. The lunch workers never seem happy and are rude to customers. Spirit never washes his hands after using the register, and goes right back to making food. He was very rude when I mentioned to him that it's a health and safety issue after handling money. The red head girl tried to charge me for double cheese even though i didnt get double cheese, when I asked why, she said it's because you asked for extra veggies", I said they can't do that and I'd be calling corporate, she immediately removed it. I miss the old lunch workers. Very disappointed in their service these days.
Atmosphere: 1
Food: 3
Service: 1
Lydia Munsinger
I go here every once and a while and the couple that work here are the sweetest people. I always look forward to seeing them they are so nice! plus the food is good. i recommend this over any other subway in ames :)
Atmosphere: 5
Food: 5
Service: 5
chasey sedam
Here on October 15 at 12:30 pm. I usually never write reviews, but someone please get this woman a raise! Every other subway in Ames has subpar service or stoned employees who don’t know where they are. This lady knew all the toppings of every sandwich, assembled both of my sandwiches to perfection, wrapped like Christmas, and had me out in 10 minutes. If an owner or manager is reading this, the 2 workers behind the counter on October 15 at 12:30 pm deserve whatever they are being paid and then some! These 2 are really doing the leg work for subways around the world! Keep it up!
I would give service 0 stars if possible. Yes, I was the AH a little for trying to get a sandwich shortly before close. But read that again, BEFORE CLOSE. Just got off work and was craving a sandwich. I walked in and said myself “if you would like I can go to the other store since you are so close to closing.” Instead of saying “I’m sorry please go there” or something along the lines of that, he said “yeah. I’m closing. Go there.” Like dude.. you have 10 mins still for one. But whatever. Def could’ve been much nicer. (Side note I work in a restaurant. It’s very unprofessional to turn someone away because of closing.) I would’ve been happy if he was nice but since he was rude here’s this review.
Atmosphere: 1
Food: 1
Service: 1
Worker with the long beard.. He was nice and helpful! Clean restaurant and quick service.
Atmosphere: 5
Food: 5
Service: 5
I'm pretty much a regular here, and my experience--I've only done take outs--has been positive so far. The staff are welcoming, the sandwich is prepared carefully, and it always tastes good. Prices are obviously not exclusive to this store, but they are reasonable nonetheless, and you can get some good discounts if you have an account. Worth checking out.
Atmosphere: 5
Food: 5
Service: 5
Guy with beard refused to even acknowledge i was in line, and continued to serve the white customers first
Terrible service, I do not recommend it. The employee is rude and gives you a dirty look as if he were giving it to you. Personally, I did not even like the food.
Atmosphere: 1
Food: 1
Service: 1
Nice and great-value sandwich.
Atmosphere: 3
Food: 4
Service: 4
Ms. Kay went out of her way to make my Subway visit absolutely miserable with her disgustingly rude attitude. I showed her nothing but respect, and in return, she tossed my finished sandwich on the counter like I was beneath her. If she hates her job that much, she should quit instead of taking it out on customers. The customer service was so shockingly bad I felt compelled to warn others—avoid this location unless you enjoy being treated like garbage.
Atmosphere: 2
Food: 3
Service: 1
Horrible dried out bread, had to be days old. Don't waste your money.
Food: 1
Our party of three had to wait over five minutes to be waited on.
Only one person was working and they were busy doing only on line orders.
Despite having a $2.00 coupon it still cost me over $30 dollars.
Atmosphere: 3
Food: 3
Service: 2
The service people have very bad customer service. Today I went with my co-workers just because one of them had noise with their phone. The man yelled at them and also when ordering the food, they serve with a bad attitude towards their clients. It is not recommended. there is for us
Atmosphere: 1
Food: 1
Restaurantji Recommends
If I could give a zero I would. Walked in to order 6 sandwiches and was told that would be a catering order, so I said I will take 5 and was given attitude somewhat worse than a teenager (didn't know that was possible) This was a Monday at 4:00 pm (4/18) so it wasn't busy at all. What would he do if there was a line? So I just walked out and will not be giving them my business anymore.
Atmosphere: 1
Food: 1
Service: 1
Terrible location. The sub I got for order pickup was only partially correct. It had barely any meat on it and it had onions on it instead of pickles. It also was barely toasted even though I specified to toast it double. Definitely will never come back to this location
Food: 1
Service: 1
The service at this Subway has gone downhill drastically the last year, it used to be (in my opinion) the best subway in town. The lunch workers never seem happy and are rude to customers. Spirit never washes his hands after using the register, and goes right back to making food. He was very rude when I mentioned to him that it's a health and safety issue after handling money. The red head girl tried to charge me for double cheese even though i didnt get double cheese, when I asked why, she said it's because you asked for extra veggies", I said they can't do that and I'd be calling corporate, she immediately removed it. I miss the old lunch workers. Very disappointed in their service these days.
Atmosphere: 1
Food: 3
Service: 1
I go here every once and a while and the couple that work here are the sweetest people. I always look forward to seeing them they are so nice! plus the food is good. i recommend this over any other subway in ames :)
Atmosphere: 5
Food: 5
Service: 5
Here on October 15 at 12:30 pm. I usually never write reviews, but someone please get this woman a raise! Every other subway in Ames has subpar service or stoned employees who don’t know where they are. This lady knew all the toppings of every sandwich, assembled both of my sandwiches to perfection, wrapped like Christmas, and had me out in 10 minutes. If an owner or manager is reading this, the 2 workers behind the counter on October 15 at 12:30 pm deserve whatever they are being paid and then some! These 2 are really doing the leg work for subways around the world! Keep it up!
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