Ms. Kay went out of her way to make my Subway visit absolutely miserable with her disgustingly rude attitude. I showed her nothing but respect, and in return, she tossed my finished sandwich on the counter like I was beneath her. If she hates her job that much, she should quit instead of taking it out on customers. The customer service was so shockingly bad I felt compelled to warn others—avoid this location unless you enjoy being treated like garbage.
Atmosphere: 2
Food: 3
Service: 1
Kim Weddle
Horrible dried out bread, had to be days old. Don't waste your money.
Food: 1
Cindy Lacey
Our party of three had to wait over five minutes to be waited on. Only one person was working and they were busy doing only on line orders. Despite having a $2.00 coupon it still cost me over $30 dollars.
Atmosphere: 3
Food: 3
Service: 2
Gladis Ortiz
The service people have very bad customer service. Today I went with my co-workers just because one of them had noise with their phone. The man yelled at them and also when ordering the food, they serve with a bad attitude towards their clients. It is not recommended. there is for us
Atmosphere: 1
Food: 1
Brandon Sheeder
If I could give a zero I would. Walked in to order 6 sandwiches and was told that would be a catering order, so I said I will take 5 and was given attitude somewhat worse than a teenager (didn't know that was possible) This was a Monday at 4:00 pm (4/18) so it wasn't busy at all. What would he do if there was a line? So I just walked out and will not be giving them my business anymore.
Atmosphere: 1
Food: 1
Service: 1
Brandon “Brandon” Brandon
Terrible location. The sub I got for order pickup was only partially correct. It had barely any meat on it and it had onions on it instead of pickles. It also was barely toasted even though I specified to toast it double. Definitely will never come back to this location
Food: 1
Service: 1
Lucas Wiley
The service at this Subway has gone downhill drastically the last year, it used to be (in my opinion) the best subway in town. The lunch workers never seem happy and are rude to customers. Spirit never washes his hands after using the register, and goes right back to making food. He was very rude when I mentioned to him that it's a health and safety issue after handling money. The red head girl tried to charge me for double cheese even though i didnt get double cheese, when I asked why, she said it's because you asked for extra veggies", I said they can't do that and I'd be calling corporate, she immediately removed it. I miss the old lunch workers. Very disappointed in their service these days.
Atmosphere: 1
Food: 3
Service: 1
Lydia Munsinger
I go here every once and a while and the couple that work here are the sweetest people. I always look forward to seeing them they are so nice! plus the food is good. i recommend this over any other subway in ames :)
Atmosphere: 5
Food: 5
Service: 5
chasey sedam
Here on October 15 at 12:30 pm. I usually never write reviews, but someone please get this woman a raise! Every other subway in Ames has subpar service or stoned employees who don’t know where they are. This lady knew all the toppings of every sandwich, assembled both of my sandwiches to perfection, wrapped like Christmas, and had me out in 10 minutes. If an owner or manager is reading this, the 2 workers behind the counter on October 15 at 12:30 pm deserve whatever they are being paid and then some! These 2 are really doing the leg work for subways around the world! Keep it up!
On 8th Aug 2023, I went to the Subway around 8:50pm. I live in 20th St & I regularly buy footlong sandwiches whenever I go there to get my gas at Casey's. I always order Italian herbs & cheese & today for the first time I wanted to try a different bread. I saw the list of different bread names & I wanted to associate the names of bread to its appearance. I politely requested the Subway worker Lindsey(she said her name was Lindsey) to point the different breads to me and say the name. So that I could associate the different names of the bread to its appearance. Lindsey would NOT even let me finish my sentence- "Can you point out the bread and say their names?" Lindsey did NOT even greet me. Lindsey snapped & yelled that no other customer has ever asked which bread is what. Wow! I did not know that Subway expects all customers to memorize the Subway menu from top to bottom. Lindsey kept interrupting me. I tried telling Lindsey to calm down & to give me the time to speak as I've a speech impediment. Lindsey snapped & bizarrely accused me of not wanting to buy food. I had my card and Subway coupon & I made several purchases at this store. Why wouldn't I make a purchase? Actually it was Lindsey who was in a rush and didn't want to serve me. It was very late at night and I was alone in the store. I felt very threatened by Lindsey's dysregulation, rude, arrogant and entitled behavior. All I have asked from her is to point the different breads and say their name. But Lindsey had an outburst because I made a simple request. Eventually I ordered two footlong Italian Herbs & cheese....& tried explaining Lindsey to calm down and not to interrupt. But Lindsey kept on interrupting. I eventually had to tell her that she really needs to see a therapist. Lindsey refused to serve me 2 footlong Italian herbs & cheese. I requested to speak with the manager, but no manager was there. I asked for her name as she did not have a name ID. She said her name was Lindsey. Never in my life I walked out of the store without buying anything. Never in my life have I encountered such a rude, entitled and arrogant service worker.
Atmosphere: 1
Food: 3
Service: 1
Lindsay Elsbernd
Employees were rude and disrespectful to customers
AKM Mashud Alam
Friendly staff and good food!
Atmosphere: 5
Food: 5
Service: 5
austin woodin
Good sandwich and good service.
Atmosphere: 3
Food: 4
Service: 4
Jason Badgett
If your not going to stay open your posted hours, change your hours! I'm sitting outside and can see people working, but the doors are locked. There is no using the can't find help excuse.
Ms. Kay went out of her way to make my Subway visit absolutely miserable with her disgustingly rude attitude. I showed her nothing but respect, and in return, she tossed my finished sandwich on the counter like I was beneath her. If she hates her job that much, she should quit instead of taking it out on customers. The customer service was so shockingly bad I felt compelled to warn others—avoid this location unless you enjoy being treated like garbage.
Atmosphere: 2
Food: 3
Service: 1
Horrible dried out bread, had to be days old. Don't waste your money.
Food: 1
Our party of three had to wait over five minutes to be waited on.
Only one person was working and they were busy doing only on line orders.
Despite having a $2.00 coupon it still cost me over $30 dollars.
Atmosphere: 3
Food: 3
Service: 2
The service people have very bad customer service. Today I went with my co-workers just because one of them had noise with their phone. The man yelled at them and also when ordering the food, they serve with a bad attitude towards their clients. It is not recommended. there is for us
Atmosphere: 1
Food: 1
If I could give a zero I would. Walked in to order 6 sandwiches and was told that would be a catering order, so I said I will take 5 and was given attitude somewhat worse than a teenager (didn't know that was possible) This was a Monday at 4:00 pm (4/18) so it wasn't busy at all. What would he do if there was a line? So I just walked out and will not be giving them my business anymore.
Atmosphere: 1
Food: 1
Service: 1
Terrible location. The sub I got for order pickup was only partially correct. It had barely any meat on it and it had onions on it instead of pickles. It also was barely toasted even though I specified to toast it double. Definitely will never come back to this location
Food: 1
Service: 1
The service at this Subway has gone downhill drastically the last year, it used to be (in my opinion) the best subway in town. The lunch workers never seem happy and are rude to customers. Spirit never washes his hands after using the register, and goes right back to making food. He was very rude when I mentioned to him that it's a health and safety issue after handling money. The red head girl tried to charge me for double cheese even though i didnt get double cheese, when I asked why, she said it's because you asked for extra veggies", I said they can't do that and I'd be calling corporate, she immediately removed it. I miss the old lunch workers. Very disappointed in their service these days.
Atmosphere: 1
Food: 3
Service: 1
I go here every once and a while and the couple that work here are the sweetest people. I always look forward to seeing them they are so nice! plus the food is good. i recommend this over any other subway in ames :)
Atmosphere: 5
Food: 5
Service: 5
Here on October 15 at 12:30 pm. I usually never write reviews, but someone please get this woman a raise! Every other subway in Ames has subpar service or stoned employees who don’t know where they are. This lady knew all the toppings of every sandwich, assembled both of my sandwiches to perfection, wrapped like Christmas, and had me out in 10 minutes. If an owner or manager is reading this, the 2 workers behind the counter on October 15 at 12:30 pm deserve whatever they are being paid and then some! These 2 are really doing the leg work for subways around the world! Keep it up!
Wonderful staff and great food!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
On 8th Aug 2023, I went to the Subway around 8:50pm. I live in 20th St & I regularly buy footlong sandwiches whenever I go there to get my gas at Casey's. I always order Italian herbs & cheese & today for the first time I wanted to try a different bread. I saw the list of different bread names & I wanted to associate the names of bread to its appearance. I politely requested the Subway worker Lindsey(she said her name was Lindsey) to point the different breads to me and say the name. So that I could associate the different names of the bread to its appearance. Lindsey would NOT even let me finish my sentence- "Can you point out the bread and say their names?" Lindsey did NOT even greet me. Lindsey snapped & yelled that no other customer has ever asked which bread is what. Wow! I did not know that Subway expects all customers to memorize the Subway menu from top to bottom. Lindsey kept interrupting me. I tried telling Lindsey to calm down & to give me the time to speak as I've a speech impediment. Lindsey snapped & bizarrely accused me of not wanting to buy food. I had my card and Subway coupon & I made several purchases at this store. Why wouldn't I make a purchase? Actually it was Lindsey who was in a rush and didn't want to serve me. It was very late at night and I was alone in the store. I felt very threatened by Lindsey's dysregulation, rude, arrogant and entitled behavior. All I have asked from her is to point the different breads and say their name. But Lindsey had an outburst because I made a simple request. Eventually I ordered two footlong Italian Herbs & cheese....& tried explaining Lindsey to calm down and not to interrupt. But Lindsey kept on interrupting. I eventually had to tell her that she really needs to see a therapist. Lindsey refused to serve me 2 footlong Italian herbs & cheese. I requested to speak with the manager, but no manager was there. I asked for her name as she did not have a name ID. She said her name was Lindsey. Never in my life I walked out of the store without buying anything. Never in my life have I encountered such a rude, entitled and arrogant service worker.
Atmosphere: 1
Food: 3
Service: 1
Employees were rude and disrespectful to customers
Friendly staff and good food!
Atmosphere: 5
Food: 5
Service: 5
Good sandwich and good service.
Atmosphere: 3
Food: 4
Service: 4
If your not going to stay open your posted hours, change your hours! I'm sitting outside and can see people working, but the doors are locked. There is no using the can't find help excuse.
Service: 1
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