Subway
302 Lincoln Way Suite 101, Ames
(515) 232-2181
Recent Reviews
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This place is unstaffed and the only staff that was available when I got in was not professional.
Atmosphere: 1
Food: 4
Service: 1
Koner made ordering easy and stress-free. He was friendly, quick to assist, and made sure everything was right. Really appreciate his help!
Atmosphere: 5
Food: 5
Service: 5
It’s subway, what are you really expecting. The guy making the sandwich really didn’t want to be there. But hey he made a good sandwich so there’s that.
Atmosphere: 3
Food: 5
Service: 3
I ordered a foot long sweet onion chicken teriyaki. I asked for the meat and cheese to be warmed before building the sandwich. IT WAS NOT. I did not select lettuce as I am allergic to it. MY SANDWICH WAS COVERED IN IT. I HAD TO THROW IT AWAY.
Atmosphere: 3
Food: 1
Service: 1
Had really good service at this place before now. There's a worker with longish black hair and hes either new or incompetent.
Atmosphere: 3
Food: 4
Service: 2
Had really good service at this place before now. There's a worker with longish black hair and hes either new or incompetent.
Atmosphere: 3
Food: 4
Service: 2
Dustin(Monday afternoon shift) has exceptional customer service, if I was the manager I would totally give him a raise because he knows how to keep people happy! All other subways in town are way behind you guys!
Next time i want a sandwich Ill go to jimmy johns.How are you going raise the prices on your sandwiches as high as you have and then have the nerve to charge for extra veggies.
Atmosphere: 2
Food: 3
Service: 2
Person in the store working did not pay attention to anyone coming in the store much
Atmosphere: 2
Food: 5
Service: 2
They fulfilled a last minute catering order on time and were very friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had never had a bad Subway experience before this. We should have just walked out and driven across town when no one said anything or came out when we first walked in and the bell rang. But we were in a bit of a hurry to get to the airport and didn't want to make another stop.
We walked in and the bell on the door rang twice. The store was silent. We waited.... it stayed silent. I called out after a couple minutes "Is anyone here?" The girl walked around the corner and rolled her eyes at us.
She had her hair down around her ears with no hair net on. More than once she ran her hand around her ear like she was pushing it back.
The whole process of making the sandwiches was done in slow motion. She would ask a question, stand there, then ask again. She had to keep looking at the board to see what was on each sub. When my daughter asked for the guacamole on her sub that was labeled as having guacamole she did a huge eye roll and loud sigh before looking for it. By the time she had started 2 subs, we said we were done. The rest of us got food down the road.
They were out of a lot of items (or she wasn't going to fill them back up) like steak, some cheeses, lettuce, etc. We didn't get a single napkin, and as the subs were opened everything fell out. But she had removed the paper it was made on, so things were all falling out everywhere.
Parking: You park in the small lot across the street.
Atmosphere: 1
Food: 3
Service: 1
Never had a bad experience here until tonight. Neither employee knew how to make the sandwich and were in such a rush they used the wrong sauce, lack of veggies, and basically threw it all together. I understand they are likely new, but it was overall sloppy and disappointing.
But the biggest issue was that midway through our food order we were told no cards accepted due to an outage (even though they knew this before we started our order as they were with another customer talking). We had to go on the app to pay, pay with cash (didn’t have any), or leave with no dinner after waiting. Better yet, the manager told them they couldn’t place a sign on the door and have to wait to notify customers until they are in line.
The guy employee was extremely nice and pleasant. Just unfortunate his other coworkers were not and his manager was disappointing and clearly for the money.
Atmosphere: 1
Food: 1
Service: 1
Employees asked all the questions needed and were patient. They did an awesome job, and I was in and out of there in no time. And the food hit the spot :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian 6 Inch Regular Sub
Overall great experience
Parking: Awesome
Atmosphere: 5
Food: 5
Service: 5
Not the best or healthiest but not the worst either.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Meatball Marinara, Spicy Italian 6 Inch Regular Sub
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