Walked into the restaurant, none of the ordering kiosks were working. 6 employees working but no one would wait on the customers that hadn't ordered online. Waited 10 minutes, then left. Absolutely the worst fast food restaurant in Ames! If you don't go thru the drive thru or order online, you won't get served!
Atmosphere: 1
Service: 1
Robert A.
This is by far the slowest fast food I have ever had. I work close & like Wendy's so I keep giving them a try every so often. Every time I go here it takes 15-20 minutes to go thru the drive thru. This time the guy at the window was very polite and apologized they were short staffed. Its partially my own fault for keep going back thinking its going to change. All the other places in the area are fine & its been this way for a better part of 2-3 years. So I would assume its a management or owner problem.
Pam Mundt
Took 10-15 minutes to even put our order into your system. Then order 2 Dreamcicle frosties only to be told they didn’t have them. So then we preceded to have to go back and remove them from our order!!! Also, the bathroom was dirty! Won’t go back to the Ames store again!!
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries
Austin Schmidt
Everytime we go here it’s the slowest experience ever just to order the food. There’s usually one person in there that doesn’t hate the fact that you’re ordering food and no shot will a manager help you. The food is now as expensive if not more than going to a sit down restaurant and you could say it’s for convenience but it’s not it’s slower.
Atmosphere: 1
Food: 3
Service: 1
jdgwyn
Trying to go in to dinning room to order a to-go order at 9:45pm but doors were locked. But Arby's across the street had exactly what I needed and I was able to order from the counter. They did not lock up until 10:05 pm.
Atmosphere: 2
Food: 4
Service: 2
Angelika Alawine
Always liked Wendy'
Atmosphere: 4
Food: 4
Service: 4
shelswanderlust
Best Wendy’s I’ve been to in awhile. Ty!
Atmosphere: 4
Food: 4
Service: 5
Chris Duros
The forgot my drink and then I got home and noticed the also forgot my sandwich.
Atmosphere: 3
Food: 5
Service: 3
Kalie Melton
Tried going in. Couldn’t use cards which was fine, we had cash on us. We stood in line for no less than 10 minutes with not a single employee even caring to look at us. All employees had bad attitudes except one girl on headset who asked how our day was. The lady up front was constantly sighing and throwing down receipts and trays. We ended up leaving. I do not care to go back because of that customer service. As someone who works in a restaurant, this is completely unacceptable if you care to stay open.
Atmosphere: 1
Food: 1
Service: 1
Zaq C.
Dawg. It's Wendy's. Get the biggie bag and turn up. Tell the employees to go buck, get lit, clap mad cheeks, smash on a chicken sandwich, puff puff pass, catch the real ones in the drive thru, skeet skeet
A little chilly inside, but the weird weather might be throwing the heating system for a loop. Food was great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Baconator Fries, Baconator, French Fries, Chili
Noah White
The staff is surly, slow and clearly hate their job. The manager was think skinned and had no interest in being helpful.Slow service, poor food quality and no interest in customers are the hallmarks of this Wendy's. I'm not sure why Ames can't get a decent fast food restaurant (McD's is awful, BK closed, Wendy's is awful, no Hardee's).
Atmosphere: 1
Food: 2
Service: 1
Breslen R.
This place was absolute heat. Line was fast, the drive through worker was so kind & efficient, and the food was delicious. It really hit the spot. We took a gamble coming here with the bad reviews, but it was so worth it!
Bobby Wells
Chanda and Jessie are very professional and polite!!! Best employees at Wendy’s!! Give them a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Tony V
My wife had a chicken and ranch warp. She Said the chicken was dry and they didn't put my order on . But also there to make us pay for it. Couldn't understand what the drive thru girl was saying.
Walked into the restaurant, none of the ordering kiosks were working. 6 employees working but no one would wait on the customers that hadn't ordered online. Waited 10 minutes, then left. Absolutely the worst fast food restaurant in Ames! If you don't go thru the drive thru or order online, you won't get served!
Atmosphere: 1
Service: 1
This is by far the slowest fast food I have ever had. I work close & like Wendy's so I keep giving them a try every so often. Every time I go here it takes 15-20 minutes to go thru the drive thru. This time the guy at the window was very polite and apologized they were short staffed. Its partially my own fault for keep going back thinking its going to change. All the other places in the area are fine & its been this way for a better part of 2-3 years. So I would assume its a management or owner problem.
Took 10-15 minutes to even put our order into your system. Then order 2 Dreamcicle frosties only to be told they didn’t have them. So then we preceded to have to go back and remove them from our order!!! Also, the bathroom was dirty! Won’t go back to the Ames store again!!
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Wendy's Hot & Crispy Fries
Everytime we go here it’s the slowest experience ever just to order the food. There’s usually one person in there that doesn’t hate the fact that you’re ordering food and no shot will a manager help you. The food is now as expensive if not more than going to a sit down restaurant and you could say it’s for convenience but it’s not it’s slower.
Atmosphere: 1
Food: 3
Service: 1
Trying to go in to dinning room to order a to-go order at 9:45pm but doors were locked. But Arby's across the street had exactly what I needed and I was able to order from the counter. They did not lock up until 10:05 pm.
Atmosphere: 2
Food: 4
Service: 2
Always liked Wendy'
Atmosphere: 4
Food: 4
Service: 4
Best Wendy’s I’ve been to in awhile. Ty!
Atmosphere: 4
Food: 4
Service: 5
The forgot my drink and then I got home and noticed the also forgot my sandwich.
Atmosphere: 3
Food: 5
Service: 3
Tried going in. Couldn’t use cards which was fine, we had cash on us. We stood in line for no less than 10 minutes with not a single employee even caring to look at us. All employees had bad attitudes except one girl on headset who asked how our day was. The lady up front was constantly sighing and throwing down receipts and trays. We ended up leaving. I do not care to go back because of that customer service. As someone who works in a restaurant, this is completely unacceptable if you care to stay open.
Atmosphere: 1
Food: 1
Service: 1
Dawg. It's Wendy's. Get the biggie bag and turn up. Tell the employees to go buck, get lit, clap mad cheeks, smash on a chicken sandwich, puff puff pass, catch the real ones in the drive thru, skeet skeet
Restaurantji Recommends
A little chilly inside, but the weird weather might be throwing the heating system for a loop. Food was great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Baconator Fries, Baconator, French Fries, Chili
The staff is surly, slow and clearly hate their job. The manager was think skinned and had no interest in being helpful.Slow service, poor food quality and no interest in customers are the hallmarks of this Wendy's. I'm not sure why Ames can't get a decent fast food restaurant (McD's is awful, BK closed, Wendy's is awful, no Hardee's).
Atmosphere: 1
Food: 2
Service: 1
This place was absolute heat. Line was fast, the drive through worker was so kind & efficient, and the food was delicious. It really hit the spot. We took a gamble coming here with the bad reviews, but it was so worth it!
Chanda and Jessie are very professional and polite!!! Best employees at Wendy’s!! Give them a raise!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
My wife had a chicken and ranch warp. She Said the chicken was dry and they didn't put my order on . But also there to make us pay for it. Couldn't understand what the drive thru girl was saying.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Baconator