I came there yesterday there was one person in line that was still telling two people what they wanted to eat at the start of the line, accept there was no line! I walked to the register to purchase one bag of tortilla chips nothing more nothing less. I told two different people that were at the counter that all I wanted was a bag of chips which could've been rang up while I was standing there for 20 minutes. There was a guy with dark hair that was waiting to ring up the order that hadn't even been prepared yet "he" could have rang up the one bag of chips that I was trying to get. While he stood there waiting for that order to be prepared by the other employee. The other young lady came up that was preparing the food to attempt to ring the young lady up before me. I don't know if that was the issue I don't know how it was the issue and I was only purchasing one bag of tortilla chips. And they were still preparing that person's food she was still telling them what she wanted on whatever she was getting and that was taking some time nonetheless I stood there and waited to get the bag of chips that I had asked for 15 minutes ago they could have been rang it up while they were preparing the other person's food. They told me OK we're sorry we'll get that for you I'm looking at a big white box that says tortilla chips directly behind the guy with the dark brown hair with the cap on that was at the register. No one ever got the chips they were still trying to ring up the lady that they were still preparing her food. So she comes down to the end to pay for the food didn't have exact change had to run to her car even at that point they could've said well hey ma'am let's go ahead and rang you up for the one bag of tortilla chips that you're trying to order. It never happened I walked out no chips horrible customer service the employees here need to be trained on customer service and how to remain hospitable with all customers not just the one that they're preparing the food for and it doesn't take two people to prepare one order! Beyond disappointing
Dennis Hevener
We eat here a lot. I was happy to see an offer for a bonus $5 gift card with purchase of a $25 card. So I go for the offer, only to discover, several screens into the process, that there is a $2.50 "digital services fee."
Come on guys. This really leaves a bad taste in your mouth.
I came there yesterday there was one person in line that was still telling two people what they wanted to eat at the start of the line, accept there was no line! I walked to the register to purchase one bag of tortilla chips nothing more nothing less. I told two different people that were at the counter that all I wanted was a bag of chips which could've been rang up while I was standing there for 20 minutes. There was a guy with dark hair that was waiting to ring up the order that hadn't even been prepared yet "he" could have rang up the one bag of chips that I was trying to get. While he stood there waiting for that order to be prepared by the other employee. The other young lady came up that was preparing the food to attempt to ring the young lady up before me. I don't know if that was the issue I don't know how it was the issue and I was only purchasing one bag of tortilla chips. And they were still preparing that person's food she was still telling them what she wanted on whatever she was getting and that was taking some time nonetheless I stood there and waited to get the bag of chips that I had asked for 15 minutes ago they could have been rang it up while they were preparing the other person's food. They told me OK we're sorry we'll get that for you I'm looking at a big white box that says tortilla chips directly behind the guy with the dark brown hair with the cap on that was at the register. No one ever got the chips they were still trying to ring up the lady that they were still preparing her food. So she comes down to the end to pay for the food didn't have exact change had to run to her car even at that point they could've said well hey ma'am let's go ahead and rang you up for the one bag of tortilla chips that you're trying to order. It never happened I walked out no chips horrible customer service the employees here need to be trained on customer service and how to remain hospitable with all customers not just the one that they're preparing the food for and it doesn't take two people to prepare one order! Beyond disappointing
We eat here a lot. I was happy to see an offer for a bonus $5 gift card with purchase of a $25 card. So I go for the offer, only to discover, several screens into the process, that there is a $2.50 "digital services fee." Come on guys. This really leaves a bad taste in your mouth.
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