I like the burritos it has a good flavor and all that, but i don't like the portion of meet that they serve like 3 or 4 pieces is too little for the price. and also they don't have the tables clean and the garbage can is always full if this can be better it will be nice... hope they can give more portion of meet that will be great
Jadzia Cox
Ordered a carne asada bowl and got no meat at all. Ordered queso as well and didn’t get that. All I got was a burrito bowl over loaded with veggies and bad lettuce. Bad quality all around.
Food: 1
Service: 1
Mickey Renteria
The best experience at any Chipotle yet. Friendly staff and helpful.
Atmosphere: 4
Food: 5
Service: 5
Melissa Cook
Soooo good!
Atmosphere: 5
Food: 5
Service: 5
Russ Katz
Worst experience of my life at a Chipotle. Register was broken so they said we had to order online, but there was no gift card option online which is what I had with me. I asked for help and they said I needed the app to use a gift card. I download the app, remake the family order, and no option for a gift card again. I asked for help again and if there was a manager. They looked around and said “I don’t know? I think they all went home” So I asked what they could do for me since I only had a gift card and they said nothing. I asked if they could just get me 2 burritos as a customer service comp and they said nope. Maybe I’m crazy, but I’m standing in the Chipotle for 20 minutes downloading apps and trying to pay for my families dinner and they couldn’t give me any customer service at all on their part? No manager there at 630pm on a Wednesday? As someone who goes to Chipotle 3-4 days a week for lunch I will be going out of my way to Pancheros from now on.
Atmosphere: 1
Food: 1
Service: 1
Kaleb S
Highly recommend not ordering online. You'll end up waiting much longer than going through the line, only to end up with the right name on the completely wrong food.
Atmosphere: 3
Food: 1
Service: 1
christa ewing
Food was cold, guacamole was black. Everything very salty
Atmosphere: 2
Food: 1
Service: 2
Vicente De Los Cuetos
The restaurant was empty. We were the only ones, but the two trash cans were overflowing, no need for that.
Atmosphere: 1
Food: 5
Service: 5
Cole Scheffler
Don't expect to get your food right away if you order online. Just wait in line and it will be quicker.
Atmosphere: 1
Food: 2
Service: 1
Renee Johnson
I ordered my food on DoorDash when I got it the rice that they used was like mashed potatoes. That messed up the whole bowl. I did have a ride to take it back so I had to deal with it. Never again will I order from here!!!!!
I won’t ever go back to this location in Ankeny. All of the food looked as though it has been there for days. Then no sauce mild or hot. Then to the fountain drinks and no ice. Turned around to find a place to sit and the place was filthy. They should close for a week, order some fresh ingredients, clean the place up, fix the ice machine and start all over. The manger shouldn’t have a job.
Atmosphere: 1
Food: 1
Service: 1
Patrick Utz
Portion was meh, chicken was dry, taste was good, but paid $15 for a chicken bowl and drink. I won't add this to my regular rotation.
Atmosphere: 3
Food: 3
Service: 3
PM
Upon entering today, I noticed the girl who was waiting on me had gloves on and wiping the station she was at with her gloved-hand. Then was going to proceed to make my bowl. I asked her nicely if she could change her gloves. SNARKLY, she responds "do you have food allergies?" I go "no, you were just wiping the counter w your hands and I don't want Cross Contamination." She should not ask customers if they have allergies - is that any of her business?? She rolls her eyes and starts mumbling something to herself. I ordered a SALAD, so I really did not want her dirty gloves touching the lettuce. The employees need to be trained properly (Sanitation, Cross-Contamination and Healthy Food guidelines!!) as well as given a re-fresher on polite customer service.
Atmosphere: 2
Food: 2
Service: 1
Harold Brown
Polite but very slow. Waste baskets are always overflowing.
I like the burritos it has a good flavor and all that, but i don't like the portion of meet that they serve like 3 or 4 pieces is too little for the price. and also they don't have the tables clean and the garbage can is always full if this can be better it will be nice... hope they can give more portion of meet that will be great
Ordered a carne asada bowl and got no meat at all. Ordered queso as well and didn’t get that. All I got was a burrito bowl over loaded with veggies and bad lettuce. Bad quality all around.
Food: 1
Service: 1
The best experience at any Chipotle yet. Friendly staff and helpful.
Atmosphere: 4
Food: 5
Service: 5
Soooo good!
Atmosphere: 5
Food: 5
Service: 5
Worst experience of my life at a Chipotle. Register was broken so they said we had to order online, but there was no gift card option online which is what I had with me. I asked for help and they said I needed the app to use a gift card. I download the app, remake the family order, and no option for a gift card again. I asked for help again and if there was a manager. They looked around and said “I don’t know? I think they all went home” So I asked what they could do for me since I only had a gift card and they said nothing. I asked if they could just get me 2 burritos as a customer service comp and they said nope. Maybe I’m crazy, but I’m standing in the Chipotle for 20 minutes downloading apps and trying to pay for my families dinner and they couldn’t give me any customer service at all on their part? No manager there at 630pm on a Wednesday? As someone who goes to Chipotle 3-4 days a week for lunch I will be going out of my way to Pancheros from now on.
Atmosphere: 1
Food: 1
Service: 1
Highly recommend not ordering online. You'll end up waiting much longer than going through the line, only to end up with the right name on the completely wrong food.
Atmosphere: 3
Food: 1
Service: 1
Food was cold, guacamole was black. Everything very salty
Atmosphere: 2
Food: 1
Service: 2
The restaurant was empty. We were the only ones, but the two trash cans were overflowing, no need for that.
Atmosphere: 1
Food: 5
Service: 5
Don't expect to get your food right away if you order online. Just wait in line and it will be quicker.
Atmosphere: 1
Food: 2
Service: 1
I ordered my food on DoorDash when I got it the rice that they used was like mashed potatoes. That messed up the whole bowl. I did have a ride to take it back so I had to deal with it. Never again will I order from here!!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I won’t ever go back to this location in Ankeny. All of the food looked as though it has been there for days. Then no sauce mild or hot. Then to the fountain drinks and no ice. Turned around to find a place to sit and the place was filthy. They should close for a week, order some fresh ingredients, clean the place up, fix the ice machine and start all over. The manger shouldn’t have a job.
Atmosphere: 1
Food: 1
Service: 1
Portion was meh, chicken was dry, taste was good, but paid $15 for a chicken bowl and drink. I won't add this to my regular rotation.
Atmosphere: 3
Food: 3
Service: 3
Upon entering today, I noticed the girl who was waiting on me had gloves on and wiping the station she was at with her gloved-hand. Then was going to proceed to make my bowl. I asked her nicely if she could change her gloves. SNARKLY, she responds "do you have food allergies?" I go "no, you were just wiping the counter w your hands and I don't want Cross Contamination." She should not ask customers if they have allergies - is that any of her business?? She rolls her eyes and starts mumbling something to herself. I ordered a SALAD, so I really did not want her dirty gloves touching the lettuce. The employees need to be trained properly (Sanitation, Cross-Contamination and Healthy Food guidelines!!) as well as given a re-fresher on polite customer service.
Atmosphere: 2
Food: 2
Service: 1
Polite but very slow.
Waste baskets are always overflowing.
Atmosphere: 3
Food: 4
Service: 3
Very dirty place
Atmosphere: 1
Food: 1
Service: 1
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