Cold Stone Creamery

My husband and I haven’t went to Cold Stone for years because there’s so many other places and our kids are now teenagers. We walked in and felt pressured to hurry and order. We came around 6:40ish pm on the 12th, yesterday! Two of your employees were looking at us and it felt super uncomfortable. You just keep standing there making us feel so pressured to hurry. We asked you kindly we are also not ready. No line no one waiting behind us. We are from Cedar Rapids so this would be our first time at this location and would appreciate your team to chill and not make people hurry like we are in a race! We didn’t even get to really pick one, we just went with a strawberry cheesecake one. She placed it on the cold stone, from my understanding this stone is suppose to help freeze up the ice cream while the toppings are mixed in. She just made it soupier and you could have put it in a cup and tossed a straw in it and called it a day! She even sloped the soup all over the cup and tried to hand it to me. I had to have her wipe it off, but it was so bad. This is what she handed me in the pic! I took the picture right away! I asked why it looks like this and her reply was it’s the cheese cake ice cream. Well it was better looking left in your tube and id rather have you not flip it on your metal mixing plate Bec you made it like a shake. I paid And took a few bites with my husband and we tossed it. They could of offered us a diff flavor if they knew how to read customers faces! My husband went up and showed how nasty it looked and it looked like we just let it melt, but instead this is how you handed me the $8 cup of soup. What a disappointment and if you are a manager and reading this, reply with your email and phone number and I’ll call you!

How fun to find the variety of chocolates long with fabulous ice cream!

The restaurant was clean and the service was great! I got my go-to fave of chocolate silk ice cream and Heath mix-in… so yummy! 😍

My daughters and I gave a tradition where we visit the Operating Room to play games and then we go a couple doors down to Cold Stone for ice cream. Cold Stone is owned by the same Gents who own Magees across the street - another good place. My daughters and I like their specialty shakes and haven't experienced anything less than great ice cream and great customer serious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Devotion, Cookies \u0026 Creamery

Always very professional and the staff is so friendly! They keep the space very clean and welcoming! Great place to bring the kiddos to.

Atmosphere: 5

Food: 5

Service: 5

First time going to Cold Stone I got the Oreo crème and it was really good

Food: 5

Nice atmosphere to grab a sweet treat and either eat there or take to go. The partnership with Rock Mountain Chocolate Factory is an excellent addition. Totally must go if your sweet tooth is on the attack.

Atmosphere: 4

Food: 4

Service: 4

Good stuff. The Silk chocolate ice cream is very good!

A few things. To start with the good, staff was nice! Service was quick! Place was clean. The bad part was that my friend and I got the same size, except hers was overflowing in the cup (a really good problem) whereas mine was level with the height of the cup, if even. Not a huge but I would like to get my moneys worth! The biggest issue, as shown in the photo, was that there was a curly-ish white medium length hair. In. My. First. Scoop. Yuck! I know that this kinda stuff happens, but there wasn’t a worker with that length/color of hair so I just wanna know where it came from ?. Would visit again, just hope I don’t get a mystery piece of hair in my ice cream.

Friendly staff, clean, all flavors and mix-ins readily available. Not much more one could ask for when you want some dessert after a good meal. They have plenty of waffle cone selections and even had the special Barbie cup and flavor available for those wanting to go all pink. Will definitely return the next time we are in town and want ice cream.

The staff is attentive & friendly!! Very good with on line pick-up orders.

Nice place to end an evening! Very friendly staff.

Yum!!! The coffee one is my favorite! Took the fiance for his 1st time.. he's and addict now. We will be back ?

Delicious ice cream! Fast and friendly service. Clean.

came in the other night and one of the two girls working, Jacey, was rude. seemed like she was annoyed with us being there even though there was no one else in the store.

Pretty good ice-cream and a good place to hangout with friends! Little pricey though for what you get.