I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time.
I have also had my share of terrible service and/or food and usually do not say a word.
The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful.
I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good!
I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future.
The concrete I ordered was sloppy (down side of cup) and melting but did taste good.
I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written.
Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting.
Disappointed.
Dana Christian Riecken
forgot to put my paid for items and then the manager had a bad attitude about it saying they would send a coupon and never did
Atmosphere: 1
Food: 1
Service: 1
Derek Clark
I have placed orders online 3 times at this location and 2 of 3 times they missed something. The first time they had just opened and it was only fries so I let it slide. The next time they got everything right. Tonight they forgot an order of cheese curds. I didn't notice until I got home. I drove the 10 minutes back to the store. I explained to the girl at the counter, she grabbed me a cheese curd, handed it to me, and went back to talking with her coworker. Always check your order from this location.
Food: 4
Service: 1
Jacob S
Good food, at a good price. Very kind staff. Clean establishment.
Atmosphere: 5
Food: 5
Service: 5
David Jensen
A Fantastic Fish Dinner Or
Atmosphere: 5
Food: 5
Service: 5
Jeanne Zwald
Very, very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
morgan nuts
hey culver’s… it’s me. never did i think i would taste such beautiful cheese curds yet i was taught otherwise today. thank you, to the gms,line cook,and drive thru employee. i love you, dearly take care my beautiful gorgeous culver’s employees… i’ll see you soon?
Atmosphere: 5
Food: 5
Service: 5
Dan Evans
I really like Culver's for their food quality, menu, cleanliness, and pricing. Their chicken tenders and fries are delicious. They offer "Pup Cups," whipped cream in a cup, for doggies and ours loved it.
Atmosphere: 4
Food: 5
Service: 5
Lyle Jobst
Food was fresh and delivered to our table with a smile.
Atmosphere: 5
Food: 5
Service: 5
Joshua Jones
Good is great. There is a lot of good options on the menu. The service is very good to. Nice place clean. Family environmental place to dine. Good place to go.
last time I went through curbside, the order was incomplete when I got home so this time I tried to order off their website and it took three times because one of the sandwiches they didn’t have, but it didn’t tell you that until you hit the pay button I wanted to go through the drive-through to pick it up and have it double checked so when I got home, nothing was missing, but they can’t do that so I was forced to go to the curbside again and hope that my order is right when I get home. Screwed up system.
Atmosphere: 2
Food: 3
Service: 1
Kaley Cline
It’s definitely the superior Culver’s in Ankeny although it’s freezing inside. You would get more custard sales if you turn the temp up.
Atmosphere: 4
Food: 5
Service: 5
Bryan M
Great staff at this Culver's location!
Atmosphere: 5
Food: 5
Service: 5
Quincy Ticconi
It's good fast food, but fast food none the less. The management team seemed pretty good and helpful. We eat there probably once a week.
Atmosphere: 4
Food: 4
Service: 4
Austin Burns
The employees here are always incredibly courteous. They patiently listen to my order without interrupting, which is a refreshing change from the usual rushed experience elsewhere. Natali was particularly impressive—she was attentive and professional, even while training a new team member. I hope she’s already a manager or on her way to becoming one soon!
I am the type of person that loves positivity and giving great reviews. Give honor to where honor is due. And I give great reviews, call the managers and praise the service all the time. I have also had my share of terrible service and/or food and usually do not say a word. The experience I had this afternoon at Culvers in Ankeny was horrendous. The food that is. The drive through guy that took my order, payment and delivery was so kind and helpful. I ordered a cod dinner and was only able to eat some of the fish. The 2 sides I ordered were cheese curds and fries. Both were so cold, hard and dry. I was so disappointed. The roll that came with it was cold, hard and dry as well. The butter was good! I did eat most of the fish but it too was tough. WHAT has happened to Culvers? Don't they realize that they are not the only option for food? Sad to say but I will be going to those other options for my meals in the future. The concrete I ordered was sloppy (down side of cup) and melting but did taste good. I HATE leaving a poor review but come on Culvers. Do better. Be better. If it had been just 1 food this review would never have been written. Oh, side note. This was after the lunch rush and before dinner rush. It was close to 2. Got right into drive through with no waiting. Disappointed.
forgot to put my paid for items and then the manager had a bad attitude about it saying they would send a coupon and never did
Atmosphere: 1
Food: 1
Service: 1
I have placed orders online 3 times at this location and 2 of 3 times they missed something. The first time they had just opened and it was only fries so I let it slide. The next time they got everything right. Tonight they forgot an order of cheese curds. I didn't notice until I got home. I drove the 10 minutes back to the store. I explained to the girl at the counter, she grabbed me a cheese curd, handed it to me, and went back to talking with her coworker. Always check your order from this location.
Food: 4
Service: 1
Good food, at a good price. Very kind staff. Clean establishment.
Atmosphere: 5
Food: 5
Service: 5
A Fantastic Fish Dinner Or
Atmosphere: 5
Food: 5
Service: 5
Very, very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
hey culver’s… it’s me.
never did i think i would taste such beautiful cheese curds yet i was taught otherwise today.
thank you, to the gms,line cook,and drive thru employee. i love you, dearly
take care my beautiful gorgeous culver’s employees… i’ll see you soon?
Atmosphere: 5
Food: 5
Service: 5
I really like Culver's for their food quality, menu, cleanliness, and pricing. Their chicken tenders and fries are delicious. They offer "Pup Cups," whipped cream in a cup, for doggies and ours loved it.
Atmosphere: 4
Food: 5
Service: 5
Food was fresh and delivered to our table with a smile.
Atmosphere: 5
Food: 5
Service: 5
Good is great. There is a lot of good options on the menu. The service is very good to.
Nice place clean.
Family environmental place to dine.
Good place to go.
Parking: Good parking availability.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
last time I went through curbside, the order was incomplete when I got home so this time I tried to order off their website and it took three times because one of the sandwiches they didn’t have, but it didn’t tell you that until you hit the pay button I wanted to go through the drive-through to pick it up and have it double checked so when I got home, nothing was missing, but they can’t do that so I was forced to go to the curbside again and hope that my order is right when I get home. Screwed up system.
Atmosphere: 2
Food: 3
Service: 1
It’s definitely the superior Culver’s in Ankeny although it’s freezing inside. You would get more custard sales if you turn the temp up.
Atmosphere: 4
Food: 5
Service: 5
Great staff at this Culver's location!
Atmosphere: 5
Food: 5
Service: 5
It's good fast food, but fast food none the less. The management team seemed pretty good and helpful. We eat there probably once a week.
Atmosphere: 4
Food: 4
Service: 4
The employees here are always incredibly courteous. They patiently listen to my order without interrupting, which is a refreshing change from the usual rushed experience elsewhere. Natali was particularly impressive—she was attentive and professional, even while training a new team member. I hope she’s already a manager or on her way to becoming one soon!
Atmosphere: 5
Food: 5
Service: 5
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