Cashier was friendly but Worst pizza we've ever received. Dry and uneven topping placement. Looks as though some topping were placed after cooking. Used to love pizza hut as a kid and the difference in quality is horrific. Real pizza hut went under years ago.
Atmosphere: 3
Food: 1
Service: 4
c
weeks and still waiting for my $35 refund! managers at this pizza hut have bad communication skills and rip you off.
carisa
weeks and still waiting for my $35 refund! managers at this pizza hut have bad communication skills and rip you off.
Rydel Anderson
Permanently closed due to target remodel but will take your online order and money!
Steve F
I really think they forgot to put the pepperoni and cheese on. 2large pizzas 31 pieces total.. hmmm will go with another pizza place next time
Steve Fitchett
I really think they forgot to put the pepperoni and cheese on. 2large pizzas 31 pieces total.. hmmm will go with another pizza place next time
Mayra Worley
HORRIBLE customer service! I am here because I have an issue with their customer service and delivery drivers. We live east from Grant street and deal with the drivers constantly speeding in a residential neighborhood. My entire block has young kids and pets we have called in the past 2 months about this spoke with the drivers and managers about their speed. THIS LOCATION NEEDS CUSTOMER SERVICE TRAINING. They will argue and argue with you if not just hang up on you clearly ne
Jeni Clark
The breadsticks were a little over done. And we didn't get any marinara with our Cheesy Bites pizza.
Brenden Morris
Great pizza. Employees were friendly.
Ellen Jane
My pizza was given to another customer who took it to his car. He opened the box and realized it wasn’t his. He brought it back in and Pizza Hut worker just put it back in the warming box to give to me. Had I not witnessed this, I would have gotten a pizza that left with another customer. And the pizza was very burnt. I got my money back. I could also hear and see all the staff that were making pizzas coughing....
I order two pizzas at 4:18 today. Got the pizzas delivered at 5:30. No sauce, not cut, and burnt! I call back they say 45 min for a new pizza..... well more like 3 hrs later we finally get our pizzas but this time they’re ice COLD ! I have 3 kids that were looking forward to pizza now it’s 8:30 on a Sunday night and we have cold pizza that no one will eat! I’m sooo frustrated and upset I will never order Pizza Hut again!!
Kari Paris-Potter
I called today, New Year’s Eve, at 2:45 pm and placed an order for 530. We were at a hotel in Ankeny and knew they’d get busy. No pizza at 5:55, so I called. I was told the driver had been out for 10 minutes and should be here shortly and he would offer a discount. Called back at 6:20 and was told By the store manager that the pizza was never sent out and was offered half off and an hour and a half deliver time. We had three families waiting on this order, all with kids, so obviously that wasn’t going to work. I ended up getting a credit but as I’m not from Ankeny this was very disappointing and wish the truth would have been told when I checked the first time.
Megan Lantz
This has to be the worst Pizza Hut ever. The Target Pizza Hut pizzas are way better and that’s saying a lot. We ordered breadsticks and they were not only soggy, but wet?!? Pizza came long after the predicted time from your website. The pan pizza was cold and not crispy and the stuffed crust was also lukewarm and over cooked. I love Pizza Hut but we’ve never had a good experience in Ankeny. After a few years we decided to give it another chance and it was still nasty!
Eric Halsten
So I guess I should have read the reviews first, so after ordering the email said 5:15 delivery well it's 6:00 and no pizza yet, called them at 5:40 and employee was absolutely worthless, she first couldn't find my order then asked for the last for digits of my social security number...what the hell, then she says I mean phone number....wow, I think your pizza is out for delivery she tells me, asked to speak to the manager, after a couple of minutes she comes back on the phone and says he can't talk because they only have 2 people working in the kitchen and he is one of them !!! As I write this ..... still waiting...6:05... what a joke...never again.
Cashier was friendly but Worst pizza we've ever received. Dry and uneven topping placement. Looks as though some topping were placed after cooking. Used to love pizza hut as a kid and the difference in quality is horrific. Real pizza hut went under years ago.
Atmosphere: 3
Food: 1
Service: 4
weeks and still waiting for my $35 refund! managers at this pizza hut have bad communication skills and rip you off.
weeks and still waiting for my $35 refund! managers at this pizza hut have bad communication skills and rip you off.
Permanently closed due to target remodel but will take your online order and money!
I really think they forgot to put the pepperoni and cheese on. 2large pizzas 31 pieces total.. hmmm will go with another pizza place next time
I really think they forgot to put the pepperoni and cheese on. 2large pizzas 31 pieces total.. hmmm will go with another pizza place next time
HORRIBLE customer service! I am here because I have an issue with their customer service and delivery drivers. We live east from Grant street and deal with the drivers constantly speeding in a residential neighborhood. My entire block has young kids and pets we have called in the past 2 months about this spoke with the drivers and managers about their speed. THIS LOCATION NEEDS CUSTOMER SERVICE TRAINING. They will argue and argue with you if not just hang up on you clearly ne
The breadsticks were a little over done. And we didn't get any marinara with our Cheesy Bites pizza.
Great pizza. Employees were friendly.
My pizza was given to another customer who took it to his car. He opened the box and realized it wasn’t his. He brought it back in and Pizza Hut worker just put it back in the warming box to give to me. Had I not witnessed this, I would have gotten a pizza that left with another customer. And the pizza was very burnt. I got my money back. I could also hear and see all the staff that were making pizzas coughing....
Restaurantji Recommends
I order two pizzas at 4:18 today. Got the pizzas delivered at 5:30. No sauce, not cut, and burnt! I call back they say 45 min for a new pizza..... well more like 3 hrs later we finally get our pizzas but this time they’re ice COLD ! I have 3 kids that were looking forward to pizza now it’s 8:30 on a Sunday night and we have cold pizza that no one will eat! I’m sooo frustrated and upset I will never order Pizza Hut again!!
I called today, New Year’s Eve, at 2:45 pm and placed an order for 530. We were at a hotel in Ankeny and knew they’d get busy. No pizza at 5:55, so I called. I was told the driver had been out for 10 minutes and should be here shortly and he would offer a discount. Called back at 6:20 and was told By the store manager that the pizza was never sent out and was offered half off and an hour and a half deliver time. We had three families waiting on this order, all with kids, so obviously that wasn’t going to work. I ended up getting a credit but as I’m not from Ankeny this was very disappointing and wish the truth would have been told when I checked the first time.
This has to be the worst Pizza Hut ever. The Target Pizza Hut pizzas are way better and that’s saying a lot. We ordered breadsticks and they were not only soggy, but wet?!? Pizza came long after the predicted time from your website. The pan pizza was cold and not crispy and the stuffed crust was also lukewarm and over cooked. I love Pizza Hut but we’ve never had a good experience in Ankeny. After a few years we decided to give it another chance and it was still nasty!
So I guess I should have read the reviews first, so after ordering the email said 5:15 delivery well it's 6:00 and no pizza yet, called them at 5:40 and employee was absolutely worthless, she first couldn't find my order then asked for the last for digits of my social security number...what the hell, then she says I mean phone number....wow, I think your pizza is out for delivery she tells me, asked to speak to the manager, after a couple of minutes she comes back on the phone and says he can't talk because they only have 2 people working in the kitchen and he is one of them !!! As I write this ..... still waiting...6:05... what a joke...never again.
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