This review has been long and coming. I’ve been coming to specifically this location for over 2 years. I prefer here instead of anywhere else. Also just want to give a shout-out to the manager. I’ve spoken to her on many occasions and she is such a pleasure! Since I’ve been here so much they know exactly the drink I order, and often it’s out and ready before I even order. I worked at Starbucks many years ago and remember how fast-paced it was. So thank you to everyone there for keeping such a great attitude and being so efficient at this store!
Service: 5
Lauren K
For the 2nd time ever, I ordered a mobile order to the wrong location, but the barista present offered to make my order right then and there!! I appreciated the amazing customer service, during the busy morning rush too! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Kristina Benjamin
Worst store in the state. Overcharged my card.
Atmosphere: 1
Food: 1
Service: 1
Wes Ketcham
If I’m paying $8 for a breakfast sandwich, I think the sandwich should be built better than this.
Atmosphere: 3
Food: 2
Service: 3
Jubilee Joyce
Employees were kind and service was quick. Buuut I asked for a little extra caramel drizzle and was given diabetes in a cup..
Atmosphere: 5
Food: 4
Service: 5
Rob Taylor
Did not rate the food because I never eat at Starbucks but I love their coffee and I wish I could get Italian whole bean coffee but it never seems to be available anymore.
Employees were kind and service was quick. Buuut I asked for a little extra caramel drizzle and was given diabetes in a cup..
Kim Oof
I don’t know what it is but every time i order a drink and be polite as possible they still mess up my drink. I always ask for light ice and this specific person named “Ethan” is always uptight and rude when i had him remake my drink he rudely slammed my drink on the counter and didn’t call out my name to say that my drink was done, ever since then he’s been nothing but disrespectful and rude to me every time i order so make sure if your run into “Ethan” at this specific Starbucks to report him to the manager I’m not typically like this but the service is usually great but every time i run into him i get the worst experience…
Atmosphere: 2
Food: 3
Service: 1
Abbie Brammer
Most delicious strawberry flavored cup of ice
Hope Strobl
My order was perfect, no line in the drive thru (I never get so lucky! ) and the food was amazing. Thanks for making my trip home a good one
I walked in as I worked at a business less then five minutes away and asked one of their cashiers what time they closed.. I was told 830pm, my store closes at 7 so I tried to place an online order for when I was done with work as it wouldn't take long. Their online orders were closed, and when I called the lady that answered the phone told me they closed at 730. They really need to get all the staff on the same page, because this was total bull. I tried to ask if I could go ahead and give her the order over the phone and she got snippy saying "your can order when you get here" then without any warning she hung up.... this is not good customer service, this is poor service and honestly my fiancé and I will not be back to this location even if I work next to it. We will take our business somewhere else, besides 7 brew has better coffee and prices then you guys do. I will be calling the store manager as well about this issue.
Atmosphere: 3
Food: 3
Service: 1
Jordan Insisienmay
The drink was alright. I ordered a chocolate mint frappe. The location was a bit annoying to navigate around because the strip mall forces you to go completely around when exiting. I don't appreciate being asked to tip in a drive through. Pay your staff more so they don't have to live off tips.
Atmosphere: 2
Food: 4
Service: 3
Alex Jones
Had to get two of my drinks re made twice and they still mess it up. And the person that was fixing my drinks was giving me attitude for no reason. Horrible starbucks. The one in targets way better.
Atmosphere: 1
Food: 1
Service: 1
Gemmy Sigma
I ordered a white chocolate mocha frappuccino and was given a drink that was full of mint. When I was pulling my Starbucks app out at the drive through window and gave to the girl at the window my card to pay at the same time, she went ahead and swiped my card. And she said: “Oh, I swiped your card, can’t add points now.” and “I did not know you have app to scan”. The service here has gone downhill. They might have not cleaned their blender in between of making drinks.
Sara S
The staff here is so friendly and will even remember your name. This is definitely my favorite Starbucks in Ankeny.
This review has been long and coming. I’ve been coming to specifically this location for over 2 years. I prefer here instead of anywhere else. Also just want to give a shout-out to the manager. I’ve spoken to her on many occasions and she is such a pleasure! Since I’ve been here so much they know exactly the drink I order, and often it’s out and ready before I even order. I worked at Starbucks many years ago and remember how fast-paced it was. So thank you to everyone there for keeping such a great attitude and being so efficient at this store!
Service: 5
For the 2nd time ever, I ordered a mobile order to the wrong location, but the barista present offered to make my order right then and there!! I appreciated the amazing customer service, during the busy morning rush too! Thank you so much!
Atmosphere: 5
Food: 5
Service: 5
Worst store in the state. Overcharged my card.
Atmosphere: 1
Food: 1
Service: 1
If I’m paying $8 for a breakfast sandwich, I think the sandwich should be built better than this.
Atmosphere: 3
Food: 2
Service: 3
Employees were kind and service was quick. Buuut I asked for a little extra caramel drizzle and was given diabetes in a cup..
Atmosphere: 5
Food: 4
Service: 5
Did not rate the food because I never eat at Starbucks but I love their coffee and I wish I could get Italian whole bean coffee but it never seems to be available anymore.
Atmosphere: 5
Service: 5
Recommended dishes: Frappuccino, Ice Mocha Latte, Iced Caramel Macchiato, Mocha Cookie Crumble Frappuccino
Employees were kind and service was quick. Buuut I asked for a little extra caramel drizzle and was given diabetes in a cup..
I don’t know what it is but every time i order a drink and be polite as possible they still mess up my drink. I always ask for light ice and this specific person named “Ethan” is always uptight and rude when i had him remake my drink he rudely slammed my drink on the counter and didn’t call out my name to say that my drink was done, ever since then he’s been nothing but disrespectful and rude to me every time i order so make sure if your run into “Ethan” at this specific Starbucks to report him to the manager I’m not typically like this but the service is usually great but every time i run into him i get the worst experience…
Atmosphere: 2
Food: 3
Service: 1
Most delicious strawberry flavored cup of ice
My order was perfect, no line in the drive thru (I never get so lucky! ) and the food was amazing. Thanks for making my trip home a good one
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I walked in as I worked at a business less then five minutes away and asked one of their cashiers what time they closed.. I was told 830pm, my store closes at 7 so I tried to place an online order for when I was done with work as it wouldn't take long. Their online orders were closed, and when I called the lady that answered the phone told me they closed at 730. They really need to get all the staff on the same page, because this was total bull. I tried to ask if I could go ahead and give her the order over the phone and she got snippy saying "your can order when you get here" then without any warning she hung up.... this is not good customer service, this is poor service and honestly my fiancé and I will not be back to this location even if I work next to it. We will take our business somewhere else, besides 7 brew has better coffee and prices then you guys do. I will be calling the store manager as well about this issue.
Atmosphere: 3
Food: 3
Service: 1
The drink was alright. I ordered a chocolate mint frappe. The location was a bit annoying to navigate around because the strip mall forces you to go completely around when exiting. I don't appreciate being asked to tip in a drive through. Pay your staff more so they don't have to live off tips.
Atmosphere: 2
Food: 4
Service: 3
Had to get two of my drinks re made twice and they still mess it up. And the person that was fixing my drinks was giving me attitude for no reason. Horrible starbucks. The one in targets way better.
Atmosphere: 1
Food: 1
Service: 1
I ordered a white chocolate mocha frappuccino and was given a drink that was full of mint. When I was pulling my Starbucks app out at the drive through window and gave to the girl at the window my card to pay at the same time, she went ahead and swiped my card. And she said: “Oh, I swiped your card, can’t add points now.” and “I did not know you have app to scan”. The service here has gone downhill. They might have not cleaned their blender in between of making drinks.
The staff here is so friendly and will even remember your name. This is definitely my favorite Starbucks in Ankeny.