This is my first time eating at Wasabi in Ankeny. I've eaten at some of their other locations in the past. The food is always exceptional and it was a very busy night and we had a big group but their staff was so attentive and so patient with us.
Atmosphere: 5
Food: 5
Service: 5
Mary Teare
When you walk into this place you are always greeted with a beautiful, calm, and clean dining room. The lights are decorative and a comfortable dimness. The servers are nice and accommodating. The food is flavorful as well. Very good restaurant overall!
Atmosphere: 5
Food: 5
Service: 5
Caylan-Santos :Cordaro
Best Sushi in town by far. Consistently.
Fine dining feel too.
Megan McDermott
My friend and I had a great time here! Our server Kaitlin was so sweet and professional, we took her recommendations and everything came out really tasty. I will definitely come back soon
Atmosphere: 5
Food: 5
Service: 5
Kayla Lovanh
Every time I come to Wasabi, Kaitlin is the reason I keep coming back. She’s so friendly, attentive, and just has the best energy…you can tell she actually cares about her customers. My drink never runs empty, and she always checks in at the perfect time without hovering. It’s rare to find someone who makes you feel so welcome and taken care of. She makes the whole dining experience 10x better. Definitely ask for Kaitlin if you stop by …. she’s the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Ronald Haines
Kaitlin is the best . Food is always great and she is always friendly and prompt with her service!!
Adam Haines
Great place for lunch! Awesome service and food is always delicious. Kaitlin is the best!
Atmosphere: 5
Food: 5
Service: 5
armyguy1SG retired
This is a nice restaurant in the Ankeny District. I’ve never had a bad meal there.
Atmosphere: 4
Food: 4
Service: 4
Mike Deberg
Amazing food, clean place, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Carrie
Our server was fantastic. She was so friendly, energetic and remembered us from the last time we were there. We had the Spicy Crunchy Scallop roll, Out of Control Roll and Marilyn Monroll. They were all absolutely fantastic. 10/10 experience.
Updated review: The general manager reached out to me after I contacted him directly about the food and customer service I received.
While my experience with the Ankeny Wasabi was not pleasant, the GM offered me a gift card to make up for the situation at the Ankeny location. I was hesitant to give Wasabi another try but we have one in Ames so I decided to give it a shot, and I'm very glad I did. The experience at the Ames location was great, from the food all the way to customer service! Our entrees were so good! The appetizers were on point and while we didn't try the sushi this time, it looked equally appetizing. I may not return to the Ankeny location but I will be going back to Wasabi in Ames.
Thank you to the GM for taking my concern seriously. I didn't think I'd go back and here you got me coming back all because you cared enough to make the situation right! That earned the 5 stars on top of a better experience. More companies can learn a thing or two from how you handled that. I really appreciate it!
Atmosphere: 5
Food: 5
Service: 5
Daniel P
Take out here used to be great, we’ve had 3 bad experiences now. Dine in is better. Avocado salad was about 1/3rd of the lettuce it used to have, rolls are smushed together. Philly roll was huge globs of cream cheese and fishy salmon. Plus each item was $.35-.65 higher when I picked up after ordering by phone than the menu prices online. I know using a food app is more by a lot, but I asked the hostess who didn’t know and then the manager wouldn’t come out to assist and the hostess just stared at me. Just wanted to know if a %fee was added because of takeout or if the online menu prices from their website were just outdated. Bummer.
Atmosphere: 4
Food: 3
Service: 1
Jessa Kaye
The overall experience was a whirlwind and honestly just has left me wanting to select the other locations for future dining. I ordered take out from this location for the first time as I have ordered from other locations in the past. After picking up my order I checked the bag briefly and noticed that I was given the wrong appetizers. I quickly went back in since I was in the parking lot still and explained the situation and they remade me the correct appetizers. Once I got home and unloaded all the food, I realized I was missing more food items including all our sides of rice and soup. The other thing that caught my attention was ordering the sesame chicken came with a sweet and sour sauce you would find at a grocery store and not a sesame sauce. In hindsight I should have read the description more carefully as they said it’s made with a sweet and sour sauce, but I just assumed it would be a sesame sauce due to the title. I called and explained the items that I was missing and that I was confused about the sauce. I felt like the conversation was going back and forth and they originally wanted me to come back out and grab the food I was missing, but I live a little farther so we settled on a partial gift card for my overall order. Overall, it was disappointing to have multiple items on my order incorrect or missing. I do appreciate them offering a partial gift card which is why I’m giving 3 stars for service. Just a forewarning for to-go orders to check all food items before leaving - I will do that in the future!
Atmosphere: 3
Food: 2
Service: 3
Emma McCoy
Wonderful spot in a cute neighborhood. It’s been our go to place for everything from birthdays and bachelorette parties to a family dinner out! I’ve taken my two kids there and the staff is very friendly and sweet with them! The crab roll with cream cheese is to die for! Would recommend 100%
Atmosphere: 5
Food: 5
Service: 5
JAY MILLER
Love the sushi here, they offer a wide range of rolls and appetizers. Service was awesome and food was delicious. First time sushi eater and it was a great experience.
This is my first time eating at Wasabi in Ankeny. I've eaten at some of their other locations in the past. The food is always exceptional and it was a very busy night and we had a big group but their staff was so attentive and so patient with us.
Atmosphere: 5
Food: 5
Service: 5
When you walk into this place you are always greeted with a beautiful, calm, and clean dining room. The lights are decorative and a comfortable dimness. The servers are nice and accommodating. The food is flavorful as well. Very good restaurant overall!
Atmosphere: 5
Food: 5
Service: 5
Best Sushi in town by far. Consistently.
Fine dining feel too.
My friend and I had a great time here! Our server Kaitlin was so sweet and professional, we took her recommendations and everything came out really tasty. I will definitely come back soon
Atmosphere: 5
Food: 5
Service: 5
Every time I come to Wasabi, Kaitlin is the reason I keep coming back. She’s so friendly, attentive, and just has the best energy…you can tell she actually cares about her customers. My drink never runs empty, and she always checks in at the perfect time without hovering. It’s rare to find someone who makes you feel so welcome and taken care of. She makes the whole dining experience 10x better. Definitely ask for Kaitlin if you stop by …. she’s the sweetest!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Kaitlin is the best . Food is always great and she is always friendly and prompt with her service!!
Great place for lunch! Awesome service and food is always delicious. Kaitlin is the best!
Atmosphere: 5
Food: 5
Service: 5
This is a nice restaurant in the Ankeny District. I’ve never had a bad meal there.
Atmosphere: 4
Food: 4
Service: 4
Amazing food, clean place, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Our server was fantastic. She was so friendly, energetic and remembered us from the last time we were there. We had the Spicy Crunchy Scallop roll, Out of Control Roll and Marilyn Monroll. They were all absolutely fantastic. 10/10 experience.
Restaurantji Recommends
Updated review:
The general manager reached out to me after I contacted him directly about the food and customer service I received.
While my experience with the Ankeny Wasabi was not pleasant, the GM offered me a gift card to make up for the situation at the Ankeny location. I was hesitant to give Wasabi another try but we have one in Ames so I decided to give it a shot, and I'm very glad I did. The experience at the Ames location was great, from the food all the way to customer service! Our entrees were so good! The appetizers were on point and while we didn't try the sushi this time, it looked equally appetizing. I may not return to the Ankeny location but I will be going back to Wasabi in Ames.
Thank you to the GM for taking my concern seriously. I didn't think I'd go back and here you got me coming back all because you cared enough to make the situation right! That earned the 5 stars on top of a better experience. More companies can learn a thing or two from how you handled that. I really appreciate it!
Atmosphere: 5
Food: 5
Service: 5
Take out here used to be great, we’ve had 3 bad experiences now. Dine in is better. Avocado salad was about 1/3rd of the lettuce it used to have, rolls are smushed together. Philly roll was huge globs of cream cheese and fishy salmon. Plus each item was $.35-.65 higher when I picked up after ordering by phone than the menu prices online. I know using a food app is more by a lot, but I asked the hostess who didn’t know and then the manager wouldn’t come out to assist and the hostess just stared at me. Just wanted to know if a %fee was added because of takeout or if the online menu prices from their website were just outdated. Bummer.
Atmosphere: 4
Food: 3
Service: 1
The overall experience was a whirlwind and honestly just has left me wanting to select the other locations for future dining. I ordered take out from this location for the first time as I have ordered from other locations in the past. After picking up my order I checked the bag briefly and noticed that I was given the wrong appetizers. I quickly went back in since I was in the parking lot still and explained the situation and they remade me the correct appetizers. Once I got home and unloaded all the food, I realized I was missing more food items including all our sides of rice and soup. The other thing that caught my attention was ordering the sesame chicken came with a sweet and sour sauce you would find at a grocery store and not a sesame sauce. In hindsight I should have read the description more carefully as they said it’s made with a sweet and sour sauce, but I just assumed it would be a sesame sauce due to the title. I called and explained the items that I was missing and that I was confused about the sauce. I felt like the conversation was going back and forth and they originally wanted me to come back out and grab the food I was missing, but I live a little farther so we settled on a partial gift card for my overall order. Overall, it was disappointing to have multiple items on my order incorrect or missing. I do appreciate them offering a partial gift card which is why I’m giving 3 stars for service. Just a forewarning for to-go orders to check all food items before leaving - I will do that in the future!
Atmosphere: 3
Food: 2
Service: 3
Wonderful spot in a cute neighborhood. It’s been our go to place for everything from birthdays and bachelorette parties to a family dinner out! I’ve taken my two kids there and the staff is very friendly and sweet with them! The crab roll with cream cheese is to die for! Would recommend 100%
Atmosphere: 5
Food: 5
Service: 5
Love the sushi here, they offer a wide range of rolls and appetizers. Service was awesome and food was delicious. First time sushi eater and it was a great experience.
Atmosphere: 5
Food: 5
Service: 5
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