Which Wich Superior Sandwiches

I ordered this through doordash and was very excited to try. My coworker and I ordered two sandwhiches. Both sandwhiches arrived and looked horrible. The meat AND bread were raw and undercooked. The sandwhiches were torn in several places and looked beaten. Will never eat here again, biting into raw bread and meat is not acceptable. Spent $45 on food we couldn’t even eat.

Atmosphere: 1

Food: 1

Service: 1

Don’t waste your time or money on this place, they can’t follow simple directions on how to make your sandwich. Top it off they take forever to make your sandwiches and it’s still not correct. Cold and soggy subs that’s what you will get. They don’t care about their job clearly. Don’t do take out either they will forget your sub, just don’t even come here.

Rude employee, no assistance in ordering, poor food quality, no customer service whatsoever. In fact, the employee didn't greet us, didn't respond when I said "thank you" when we got our food, and made a snide remark as we left the restaurant.

Atmosphere: 1

Food: 1

Service: 1

Good food!!!

Food: 5

Service: 5

Food was awful. Soda machine broken. Overpriced.

We ate here yesterday. I was so excited as we don’t have one near us for the past several years. Turns out, it has seriously gone down in quality. The food was terrible. Bread was old and crumbly, and the bacon was bacon chunks not strips. Our family of 5 was not feeling great afterwards either. I would not recommend this place.

Atmosphere: 1

Food: 1

Service: 1

This isn’t the first time this has happened and it doesn’t matter the time anytime i go, i walked in at 12 on a tuesday and was the only one in the building and waited 15 min for a sandwich, while the workers sat in the back arguing…

We normally order, then pick up and we have done so now three times, three weeks in a row and the food has been fantastic each and everytime. We will use again for sure!

Atmosphere: 5

Food: 5

Service: 5

I saw that Which Wich had their egg salad back. I've been craving one. Gross. Bread was dry, egg was rubbery, sandwich couldn't be ate as a sandwich but eaten with a fork due to the bread. Lettuce was old. Won't ever be returning. It used to be good but not anymore.Money wasted. Lesson learn I guess.

Atmosphere: 1

Food: 1

Service: 1

WORST MANAGEMENT EVER. When I stopped to get a sandwhich, there was a gentleman trying to order one with the help of an employee. The employees ended up telling the man that they are sorry but they couldn’t give him his free sandwhich (they he earned through rewards- and would lose if he didn’t use the QR code within an hour) because the system wasn’t working.
When I asked them why not and that if they were practicing good customer service they would just make him the sandwhich, they said their District Manager would fire them……that is the craziest thing I have ever heard. I suggested to those high school boys to get a job where the management isn’t. horrible and believes in good customer service. It’s the only way to keep customers coming back. Ridiculous.

Atmosphere: 1

Food: 3

Service: 1

This place could be good, BUT...My experience was terrible. We went in at 3:00 on a Sunday and it was empty. They have you order on tablets, which initially confused my parents but we got it figured out or so we thought. When we got our sandwiches they had nothing on them except meat. Turns out you have to manually select toppings, which the screen never prompted us to do (although it prompted us to get a drink/chips for $3.00).Two things are the issue here:1) Put the toppings on the sandwiches by default OR have the system prompt you to add things, which I know it can do (I've never had an issue with Toast systems).2) Tell the employee(s) (there was just one working) to come out of the back room and ask if we want toppings since just meat is an odd choice. And if this costs anything to do, then you're running your business wrong.Overall, I could recommend if management took a little more care into the employees and customers.The biggest issue

Atmosphere: 4

Food: 4

Service: 1

I'm shocked this place is still in business. When they first opened it was very busy and fun to go and fill out the bag of ingredients.I never really enjoyed the food for the price though so we stopped going. Sometime last year we decided to give it a go again as my wife likes the Muffuletta. I tried the Chzbgrwich and found it to be pretty good. But I've ordered the same sandwich 5-10 times and every time it's different. Lately, sometimes it comes with hot peppers, which I love, but my body hates. So I've made sure to check the order and I never order them. Twice I've told the "manager" and she said they are on the new version. But you can't uncheck them, so I have to go in to order so I can tell them not to add them in person. Plus you can't use your reusable cup for a $1.50 refill. They make you pay full price if you order on the app.But I finally hit my breaking point with this place. I brought my wife home a muffuletta the other day, it didn't have the olive salad. If you don't get the olive salad on a muffuletta you are basically getting a ham, salami and cheese. So I called the store as I didn't want to go back in, my wife just chopped up green olives to give it a little flavor. I assumed they would offer me credit. The person that called was barely audible, mumbling, yada, yada. I told him about the problem and he said, OK. I said what can you do about it, he said I don't know. I asked for the manager. He said she just left. This was 1 PM on a Saturday. They have nobody available to handle this complex customer service around lunchtime?So I sent the feedback through the website and 2 days later I get a response from them that they were sorry, but they are independently owned and operated. They included the local store. Today is nine days later so I decided to just go to the store to get a new muffuletta. They told me that they couldn't do anything because it was too long since I've been to the store. I was irritated so the "manager" told me that the manager would be coming to the store so I could wait. I waited another 10 minutes, but had to get back for a meeting. So I went to Slim Chickens, that treats me great EVERY time. I left my phone number for them to call, but shocking nobody has called.I'm done giving them any business and hope all of you will as well so that we can get something else in that waste of space.

Atmosphere: 1

Food: 2

Service: 1

The food was bland, missing ingredients and when asked the employee blamed his manager for making it wrong. No apologies very lack luster customer service.

Atmosphere: 1

Food: 2

Service: 1

Called them to place an order on 3/17/24 Sunday afternoon at 4:37pm when kid answered it was hello..no hello this is which wich..just hello..so wasn't sure if I got the right place, then asked if I could place an order to go..and got the moment of silence and was told I suppose!! I asked if there was a problem, he said why don't u just order on line..I replied I'd never tried place before and before going to the trouble of setting up an account, password etc..I just wanted to call and order a sandwich and see if I liked it well enough to sartorial an account..got the well I suppose u can then..the second suppose was enough..they obviously didn't want my buisness..they must get enough from on..line!!! That me calling in an order while sitting in front of the place wasn't needed...I worked retail for hy vee for 26 years and we were written up if we had acted like that...its customer service..and they pat the wages..but mine wont!!

Bread was still frozen and staff seemed generally confused how to make a sandwich.

Atmosphere: 3

Food: 2

Service: 1