Did an order online for 5 sandwiches come home to start eating and found a black hair which looked like beard hair in my daughters sandwich so call subway to let them know in which they did nothing about continue eating and I find one in my sandwich not happy subway should be mandated to wear a beard net if they have men working with facial hair
Food: 1
Ashley Barger
I absolutley love the food and eat here (I don't order drinks from here though, have to order my drinks from Sonic which sucks I can't just get my drinks from Subway) sometimes 4 days a week but I gave 4/5 stars because the fountain pops taste disgusting like the pop has no flavor and I think that the pop machine, nozzles, etc. need cleaned more frequently. Otherwise I have had no other issues!
Vegetarian options: There are many vegetarian options available.
Parking: There is an entire mall parking lot with MANY spaces always available.
Kid-friendliness: This is a kid-friendly environment.
Wheelchair accessibility: There is easy entrance access for wheelchairs and enough room in front of the ordering counter.
If I could give 0 I would!! Ordered off the app and used delivery for convenience. 25 minutes was the given time frame. Over an hour later, no delivery! Called the store for a sandwich artist to tell me it's doordash's fault and I ordered through them. WRONG!!! Used the Subway app which showed a delivery option. Get told 'You can come get it, it's ready, hon.' Don't want cold food so told said artist to cancel the order. Tells me it has to be done through the app...WRONG!!! The app has no cancel option and they have the money and the cold food! Plus a tip for a driver who doesn't exist!! Thieves!!Update: Doordash delivery sent a confirmation text not 5 minutes after the call with the sandwich artist ended. I asked how they get notified of an order that isn't placed through the doordash app... Subway sends that! He delivered Subways Made Fresh Delivered Rotten sandwiches within 10 minutes of being notified... Funny how Subway forgot to send the receipt with him though! Nice try, hon! I can pull that up through the app!!
Colten Lastname
Ordered through the app, which enabled processing doordash for delivery. After an hour of waiting, nothing arrived and we called to check what was going on. The employee was rude, insisted we couldn’t have used Subway to include a doordash payment and would need to pick up the food ourselves because they have nothing to do with doordash.There was frustration over the situation, especially after the employee checked back a second time, caught their mistake in the first and saw Doordash was involved, paid for, and tipped through the app. Rather than apologize for misleading us, or at all for the situation, she told us to “just cancel the order” and we’d have to do it on our side. Which we can’t do, because it processed through the subway app!A search on Google tells me a manager has to void it, so this can’t be done on our side and the employee is operating under several misconceptions and 0 consideration for their customers. While the world moves forward with conveniences, I guess we’ll have to consider this subway disconnected from progress.
Service: 1
Shane Ingram
Tried ordering online and wouldn’t let us so drove there to orderIt was 940 open sign off lights off two people inside and one was looking at me shaking his head noSign on door clearly states they open till 10
A typical Subway restaurant, nothing extraordinary.
Atmosphere: 4
Food: 4
Service: 4
Karry Bowman
To start this out we live out of town of centerville. My moms bf went to get us food. They messed up both mine and my mom's sandwiches. Mom called to at least let them know. The person on the phone went straight to "Sorry can't do nothing about it". Which fine. BUT what is not okay is that they Didn't even say "I am sorry to hear that. Any chance they can come back and we will fix it?" I find that very poor customer service.
Atmosphere: 1
Food: 2
Service: 1
Jane Doe
When I order online my order had been wrong a few times. Some of the employees are unprofessional.
When I order online my order had been wrong a few times. Some of the employees are unprofessional.
Susan Ward
It's subway, so the food is good. Service started out friendly. I was making sure my sister had her ordered right and checked that my son was getting his order. When the cashier was rude. By telling me that the sandwich is done and wrapped can't be changed. Okay!!Tables needed cleaned. I always carry a sample size of disinfectant wipes with me. The wipe turned yuck after I cleaned our table.
Vegetarian options: Just order a sub with no meat.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Lay’S Classic, Subway Club, The Philly
Did an order online for 5 sandwiches come home to start eating and found a black hair which looked like beard hair in my daughters sandwich so call subway to let them know in which they did nothing about continue eating and I find one in my sandwich not happy subway should be mandated to wear a beard net if they have men working with facial hair
Food: 1
I absolutley love the food and eat here (I don't order drinks from here though, have to order my drinks from Sonic which sucks I can't just get my drinks from Subway) sometimes 4 days a week but I gave 4/5 stars because the fountain pops taste disgusting like the pop has no flavor and I think that the pop machine, nozzles, etc. need cleaned more frequently. Otherwise I have had no other issues!
Vegetarian options: There are many vegetarian options available.
Parking: There is an entire mall parking lot with MANY spaces always available.
Kid-friendliness: This is a kid-friendly environment.
Wheelchair accessibility: There is easy entrance access for wheelchairs and enough room in front of the ordering counter.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lays Baked Original, Oven Roasted Turkey
If I could give 0 I would!! Ordered off the app and used delivery for convenience. 25 minutes was the given time frame. Over an hour later, no delivery! Called the store for a sandwich artist to tell me it's doordash's fault and I ordered through them. WRONG!!! Used the Subway app which showed a delivery option. Get told 'You can come get it, it's ready, hon.' Don't want cold food so told said artist to cancel the order. Tells me it has to be done through the app...WRONG!!! The app has no cancel option and they have the money and the cold food! Plus a tip for a driver who doesn't exist!! Thieves!!Update: Doordash delivery sent a confirmation text not 5 minutes after the call with the sandwich artist ended. I asked how they get notified of an order that isn't placed through the doordash app... Subway sends that! He delivered Subways Made Fresh Delivered Rotten sandwiches within 10 minutes of being notified... Funny how Subway forgot to send the receipt with him though! Nice try, hon! I can pull that up through the app!!
Ordered through the app, which enabled processing doordash for delivery. After an hour of waiting, nothing arrived and we called to check what was going on. The employee was rude, insisted we couldn’t have used Subway to include a doordash payment and would need to pick up the food ourselves because they have nothing to do with doordash.There was frustration over the situation, especially after the employee checked back a second time, caught their mistake in the first and saw Doordash was involved, paid for, and tipped through the app. Rather than apologize for misleading us, or at all for the situation, she told us to “just cancel the order” and we’d have to do it on our side. Which we can’t do, because it processed through the subway app!A search on Google tells me a manager has to void it, so this can’t be done on our side and the employee is operating under several misconceptions and 0 consideration for their customers. While the world moves forward with conveniences, I guess we’ll have to consider this subway disconnected from progress.
Service: 1
Tried ordering online and wouldn’t let us so drove there to orderIt was 940 open sign off lights off two people inside and one was looking at me shaking his head noSign on door clearly states they open till 10
Awesome sandwiches!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Bacon Egg & Cheese, Oatmeal Raisin
Service was great!
Atmosphere: 5
Food: 5
Service: 5
A typical Subway restaurant, nothing extraordinary.
Atmosphere: 4
Food: 4
Service: 4
To start this out we live out of town of centerville. My moms bf went to get us food. They messed up both mine and my mom's sandwiches. Mom called to at least let them know. The person on the phone went straight to "Sorry can't do nothing about it". Which fine. BUT what is not okay is that they Didn't even say "I am sorry to hear that. Any chance they can come back and we will fix it?" I find that very poor customer service.
Atmosphere: 1
Food: 2
Service: 1
When I order online my order had been wrong a few times. Some of the employees are unprofessional.
Restaurantji Recommends
Tasty, fresh food served with a friendly smile.
Atmosphere: 4
Food: 5
Service: 5
When I order online my order had been wrong a few times. Some of the employees are unprofessional.
It's subway, so the food is good. Service started out friendly. I was making sure my sister had her ordered right and checked that my son was getting his order. When the cashier was rude. By telling me that the sandwich is done and wrapped can't be changed. Okay!!Tables needed cleaned. I always carry a sample size of disinfectant wipes with me. The wipe turned yuck after I cleaned our table.
Vegetarian options: Just order a sub with no meat.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Lay’S Classic, Subway Club, The Philly
It was Awesome
Parking: Okay
Kid-friendliness: Okay
Atmosphere: 5
Food: 5
Service: 5
I loooove their food!!!
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