Probably thd freshest food I've ever gotten from s McDonald's in awhile. Nice staff and fast service.
Orion Pax
Last Tuesday I was driving through town and stopped at your place. I came inside because due to my allergies post covid it's just easier to explain them in person. The person who took my order was bobby (?) bluish hair, pigtails? I tried to explain that my allergies could cause problems so that I needed my burger made specific for me. After covid I became allergic to both gluten and dairy. So I wanted my quarter pounders made without bread or cheese. I know this is a very strange request but that is where my life is. Bobby explained to me that this was a fast food restaurant in all the food was pre-made. I reviewed for her that I had allergies and was just trying to navigate them while getting a quick meal and I needed to get back on the road. I wish shocked when she told me this was not Burger King and I could not have it my way. I recognize I'm asking a lot altering a already well oil process. But I was hoping in the spirit of customer service that needs to be met. I decided to grab my soda and go. I was disappointed that this was the customer service I found here as most other McDonald's are usually quite polite in working with me. Thank you for listening I don't know if this is going to be reviewed or not.
cody boger
Super disappointed went to the drive through and got home to find my 40 dollars in food was half there. By half i mean the ice creams were filled 2/3 as were the cold fries. I understand it's fast food but maybe they are too fast. Ironically I waited 15 minutes for 3 people's worth of food. Always kind of disappointed with them.
Melissa Miller
Every single time I've gotten food from this place it is absolutely disgusting and cold. I got a fish sandwich and fries today and both were cold and gross. It doesn't matter what time of day I go, nothing changes. I've went to several other mcdonalds locations and Charles City location is the only one I've had disgusting food at. I'm sick of wasting money on food I take one bite out of and throw away. The fries are always cold and soggy and this has been this way for years! I don't get what is going on at this place or why the employees and owner could care less how nasty the food is they're serving! I won't be ordering food from here again.
Atmosphere: 4
Food: 1
Service: 4
Jackey Ziebarth
How you missing something every time you order from them never fails always missing something every time I order from them n then they tell me I have to contact the door dash person yall the one that did not put it n my bag smfh will not go there no more! Always something
Theresa Cherry
I ordered online on the McD app for drive-thru. I used a 25% off deal through the app for mobile. We decided to eat inside. Customer service was excellent! The young man figured out what needed to be done. it was obvious to me (I have extensive customer service experience) that he was a problem solver. I was quite impressed. He exceeded my expectations. I wish I'd gotten his name. This was on a Friday morning around 10:15 am. He had dark hair and black-framed glasses. (That may be his regular shift.) We had breakfast items and they were standard McD's items. My friend's grandson loved it.
Atmosphere: 3
Food: 3
Service: 5
kayliana Reagan
my mom was trying to order the the cashier caught a attitude with my mom because she was ordering , when my mom got done ordering she said bye woman and said something in Spanish because my mom is light skinned but she can speak English very clearly , very rude cashier..
Atmosphere: 1
Food: 4
Service: 1
Amanda Seely
Fries were a little on the cold side but other than that, everything was great.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: mc Nuggets
Elizabeth
Food always cold
Atmosphere: 1
Food: 1
Service: 1
Quinton Burkholder
Totally love this place for the fries and chicken nuggets 😋
Tables were dirty and it seemed like a highschool hangout...kids running in and out and loud...they didn't buy anything
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Big Mac
Tori Westenberg
Older woman with longer curly hair in ponytail and pins on her hat seems to be doing a lovely job. I appreciated her work ethic. Thank you kindly. Very crispy McChicken nuggets :) Not very clean bathrooms but hey- it IS a McDonald’s. Employees seemed to work fast and care about customers.
Probably thd freshest food I've ever gotten from s McDonald's in awhile. Nice staff and fast service.
Last Tuesday I was driving through town and stopped at your place. I came inside because due to my allergies post covid it's just easier to explain them in person. The person who took my order was bobby (?) bluish hair, pigtails? I tried to explain that my allergies could cause problems so that I needed my burger made specific for me. After covid I became allergic to both gluten and dairy. So I wanted my quarter pounders made without bread or cheese. I know this is a very strange request but that is where my life is. Bobby explained to me that this was a fast food restaurant in all the food was pre-made. I reviewed for her that I had allergies and was just trying to navigate them while getting a quick meal and I needed to get back on the road. I wish shocked when she told me this was not Burger King and I could not have it my way. I recognize I'm asking a lot altering a already well oil process. But I was hoping in the spirit of customer service that needs to be met. I decided to grab my soda and go. I was disappointed that this was the customer service I found here as most other McDonald's are usually quite polite in working with me. Thank you for listening I don't know if this is going to be reviewed or not.
Super disappointed went to the drive through and got home to find my 40 dollars in food was half there. By half i mean the ice creams were filled 2/3 as were the cold fries. I understand it's fast food but maybe they are too fast. Ironically I waited 15 minutes for 3 people's worth of food. Always kind of disappointed with them.
Every single time I've gotten food from this place it is absolutely disgusting and cold. I got a fish sandwich and fries today and both were cold and gross. It doesn't matter what time of day I go, nothing changes. I've went to several other mcdonalds locations and Charles City location is the only one I've had disgusting food at. I'm sick of wasting money on food I take one bite out of and throw away. The fries are always cold and soggy and this has been this way for years! I don't get what is going on at this place or why the employees and owner could care less how nasty the food is they're serving! I won't be ordering food from here again.
Atmosphere: 4
Food: 1
Service: 4
How you missing something every time you order from them never fails always missing something every time I order from them n then they tell me I have to contact the door dash person yall the one that did not put it n my bag smfh will not go there no more! Always something
I ordered online on the McD app for drive-thru. I used a 25% off deal through the app for mobile. We decided to eat inside. Customer service was excellent! The young man figured out what needed to be done. it was obvious to me (I have extensive customer service experience) that he was a problem solver. I was quite impressed. He exceeded my expectations. I wish I'd gotten his name. This was on a Friday morning around 10:15 am. He had dark hair and black-framed glasses. (That may be his regular shift.) We had breakfast items and they were standard McD's items. My friend's grandson loved it.
Atmosphere: 3
Food: 3
Service: 5
my mom was trying to order the the cashier caught a attitude with my mom because she was ordering , when my mom got done ordering she said bye woman and said something in Spanish because my mom is light skinned but she can speak English very clearly , very rude cashier..
Atmosphere: 1
Food: 4
Service: 1
Fries were a little on the cold side but other than that, everything was great.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: mc Nuggets
Food always cold
Atmosphere: 1
Food: 1
Service: 1
Totally love this place for the fries and chicken nuggets 😋
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Their service absolutely sucks.........
Atmosphere: 1
Food: 1
Service: 1
$20 for the wrong food. Love that. ?
Food: 2
Service: 2
Tables were dirty and it seemed like a highschool hangout...kids running in and out and loud...they didn't buy anything
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Big Mac
Older woman with longer curly hair in ponytail and pins on her hat seems to be doing a lovely job. I appreciated her work ethic. Thank you kindly. Very crispy McChicken nuggets :) Not very clean bathrooms but hey- it IS a McDonald’s. Employees seemed to work fast and care about customers.
Atmosphere: 5
Food: 5
Service: 5
It's always a good time chilling with friends!!
Food: 5
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