25 minutes for a Mc griddle, completely ridiculous
Food: 2
Service: 1
Larissa Horn
Ordered last night (12/4/25 just before 6:00 pm - order #1983) for curbside pickup. When we arrived, 15 minutes after placing our order, there was no where to park for curbside, so changed the order to counter pick up. Tried to call twice to let them know it was changed, no answer. Not surprising on that due to how busy they were. Went inside to the counter and we waited for 20 minutes and no one even acknowledged us. We could see our order on a shelf, getting cold. People were coming to the counter, placing an order and getting their order, all while we were being ignored. We never did get our food, but were charged for it. The customer service is severely lacking and we will NEVER order from this place again.
Food: 1
ZEPRAT GERNODT (ZEPRATGERNODT)
November 29, 2025 8:53 am
The first person who I came across was a young guy shoveling snow. He was in a good mood and friendly. He had a great attitude and it was hard to miss it. The young lady who rang up my order was nice and courteous as well. The other coworkers who made eye contact with me were definitely not going out of their way to say Hi.
I used the men’s room while waiting for my order and I ran across the same problem hlat this location as I have at some other McDonald’s restrooms. When they build these stores and outfit the restrooms they do two things I find irritating, and see as poor planning. They need to make sure all restroom doors are push to exit if you’re not going to provide paper towel dispensers.
If you have doors that are pull to exit and you do not have StepNPull/Foot pull door openers then how do you exit the restroom cleanly? Either you have to use a piece of your garments to open the door or you have to grab a piece of toilet paper from the stall to open the door. If you don’t do either then you’re forced to open the door by hand which negates the hand washing process.
Even more important are the employees who walk out of the restroom after having “Washed” their hands.
C’mon management… you’re not aware of this nasty situation?
The first picture shows the men’s room as it is the day I came here. Luckily no one was using the stall and I was able to grab some tissue paper. How many people have handled food here under this condition.
Atmosphere: 5
Food: 5
Service: 5
james paxton
Sofar my experience here isn't bad they do however always forget staws and napkins like always and I always spend between 30-50 each time I order from here
Marlene Paramo
This location is so slow and the workers have an attitude at times for no reason… it costs 0 cents to be nice.
Elicia Lovato
Everytime i go there the dude in the drive thru with long hair and pimples on his face is always so hella rude and bot very friendly at all. Ill take my service elsewhere.. if you cant handle the customers properly then you dont need that job.
Atmosphere: 5
Food: 5
Service: 1
Kylie Gardner
Why do you guys never fill the drinks all the way full?
Mike Camp
Great service and food, the place was great except the managers were having a meeting in the corner of the restaurant and they were louder than any of the customers. I saw other folks looking at them in kinda disbelief, it was okward. Still good food.
Atmosphere: 4
Food: 5
Service: 5
Nancy Ross
They forgot our drinks, refused to supply them even if I paid for them again. Then they decided we needed to go thru drive thru again.
Atmosphere: 2
Food: 2
Service: 2
cynth hiers
Super fast service in the drive through. My daughter, 28, love the McFlurrys. She says they are the best out of all FF.
My wife and I bought breakfast and now have food poisoning. Nobody answers the phone
Atmosphere: 3
Food: 1
Service: 3
Omaha's Number One Tour Guide
I'll go and order a large french fry with no salt and a large caramel frappuccino and it is a date for one #self-love
Atmosphere: 5
Food: 5
Service: 5
susan trainor
Terrible customer service
Kevin Hernandez
10 minutes I had to wait for an iced coffee while the employees are worried about a type C charger and the manager on duty was so slow it was baffling.
Atmosphere: 1
Food: 1
Service: 1
Pedro M.Palomo
If you used your debit card here on aug 21, I would recommend checking your account for fraud. I used my card here thru the drive thru and had over $400 taken from my account. It has been reported. Just a heads up to customers that visited this establishment.
25 minutes for a Mc griddle, completely ridiculous
Food: 2
Service: 1
Ordered last night (12/4/25 just before 6:00 pm - order #1983) for curbside pickup. When we arrived, 15 minutes after placing our order, there was no where to park for curbside, so changed the order to counter pick up. Tried to call twice to let them know it was changed, no answer. Not surprising on that due to how busy they were. Went inside to the counter and we waited for 20 minutes and no one even acknowledged us. We could see our order on a shelf, getting cold. People were coming to the counter, placing an order and getting their order, all while we were being ignored. We never did get our food, but were charged for it. The customer service is severely lacking and we will NEVER order from this place again.
Food: 1
November 29, 2025
8:53 am
The first person who I came across was a young guy shoveling snow. He was in a good mood and friendly. He had a great attitude and it was hard to miss it. The young lady who rang up my order was nice and courteous as well. The other coworkers who made eye contact with me were definitely not going out of their way to say Hi.
I used the men’s room while waiting for my order and I ran across the same problem hlat this location as I have at some other McDonald’s restrooms. When they build these stores and outfit the restrooms they do two things I find irritating, and see as poor planning. They need to make sure all restroom doors are push to exit if you’re not going to provide paper towel dispensers.
If you have doors that are pull to exit and you do not have StepNPull/Foot pull door openers then how do you exit the restroom cleanly? Either you have to use a piece of your garments to open the door or you have to grab a piece of toilet paper from the stall to open the door. If you don’t do either then you’re forced to open the door by hand which negates the hand washing process.
Even more important are the employees who walk out of the restroom after having “Washed” their hands.
C’mon management… you’re not aware of this nasty situation?
The first picture shows the men’s room as it is the day I came here. Luckily no one was using the stall and I was able to grab some tissue paper. How many people have handled food here under this condition.
Atmosphere: 5
Food: 5
Service: 5
Sofar my experience here isn't bad they do however always forget staws and napkins like always and I always spend between 30-50 each time I order from here
This location is so slow and the workers have an attitude at times for no reason… it costs 0 cents to be nice.
Everytime i go there the dude in the drive thru with long hair and pimples on his face is always so hella rude and bot very friendly at all. Ill take my service elsewhere.. if you cant handle the customers properly then you dont need that job.
Atmosphere: 5
Food: 5
Service: 1
Why do you guys never fill the drinks all the way full?
Great service and food, the place was great except the managers were having a meeting in the corner of the restaurant and they were louder than any of the customers. I saw other folks looking at them in kinda disbelief, it was okward. Still good food.
Atmosphere: 4
Food: 5
Service: 5
They forgot our drinks, refused to supply them even if I paid for them again. Then they decided we needed to go thru drive thru again.
Atmosphere: 2
Food: 2
Service: 2
Super fast service in the drive through. My daughter, 28, love the McFlurrys. She says they are the best out of all FF.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My wife and I bought breakfast and now have food poisoning. Nobody answers the phone
Atmosphere: 3
Food: 1
Service: 3
I'll go and order a large french fry with no salt and a large caramel frappuccino and it is a date for one #self-love
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service
10 minutes I had to wait for an iced coffee while the employees are worried about a type C charger and the manager on duty was so slow it was baffling.
Atmosphere: 1
Food: 1
Service: 1
If you used your debit card here on aug 21, I would recommend checking your account for fraud. I used my card here thru the drive thru and had over $400 taken from my account. It has been reported. Just a heads up to customers that visited this establishment.
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