Starbucks

3825 Denmark Dr, Council Bluffs
(712) 366-7824

Recent Reviews

Sort by
clinicalia (Gale)

Honestly the best Starbucks I've ever been to. They usually have very boring coffee and stale-tasting food, in my opinion. This one was great. That said, the only reason I ever go to one is because I occasionally am gifted a gift card for them. Starbucks is horribly overpriced and supports horrible, anti-human rights causes.

Atmosphere: 1

Food: 4

Service: 5

DB Cooper

Go to a different coffee shop

Candy Burk

Usually my go to spot. This time drink sucked! So went back in to have remake they had attitude they did remake use the same cup that had crap all over them. .

Atmosphere: 1

Service: 1

Braydon Prisbe

Got the job done. Staff didn't talk much but that's ok. One problem why does it take 30 minutes to make a vanilla bean frappe. Now I'm not saying that it wasn't good. But 30 minutes. Also not mentioning that they just sat there talking to each other instead of making my drink. There was a guy building a new table which was interesting to watch.

Atmosphere: 2

Food: 5

Service: 3

ZEPRAT GERNODT (ZEPRATGERNODT)

12/9/2024
6:15 am

Clean and neat location that’s easy to get to... staff seemed friendly, and the one with the freckles is really nice.

Note:
***Who is convinced that companies are using A.I. to provide responses or an employee from a corporate location is using prepared responses. The more I read or receive canned or machine like responses, the more I'm convinced humans are clearly not involved.

Atmosphere: 5

Food: 5

Service: 5

R T

Baby let me tell you something about this place. The coffee is always done right. Don’t know how but they do. This location is ALWAYS full but it’s worth the wait. I gave 3 stars for service because of the wait. We preordered and still waited 18 minutes. They need more workers. #

Atmosphere: 5

Food: 5

Service: 3

Sarah H.

Festive favorite is back! Peppermint Mocha. I added 2 extra pumps of peppermint. Delicious blended.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cappuccino Lemon Loaf

ILLUSTRIOUSCREED

Starbucks, well Starbucks. It's always a great place to go

Atmosphere: 5

Service: 5

Courtney Smith

I try not to give places bad reviews if I have any positive experiences, but lately, this place has been all bad. The Morning Crew is incapable of helping with small issues without snarky comments (and I go to Starbucks 2-3x a Day). This is NOT the only issue I’ve had in the last week, and I am a low maintenance customer. My child and I go here every morning, and every day she gets the same thing, a chocolate milk and a raccoon cake pop. They’ve been out of chocolate milk, so I told my daughter ahead of time we wouldn’t be getting the milk today (noting, 2 of the employees were nice enough to offer to make her a cup of it, and were pleasant, however another gave us an unwelcome surprise -on Friday- by swapping it for white without asking or warning first, and anyone who has Ever drank something while expecting anything else, let alone while 1/2 asleep, knows how awful that feeling is, even if it’s something that’s otherwise alright).

Today, the barista tells me they’re out of the raccoon cake pops “would you like a vanilla one instead, it’s basically the same thing?” I say “this is for a child, let me ask her” and ask my daughter if she wants a chocolate one, a pink one, or a white one, my child’s upset and says none of them, so I ask the barista “is it okay if we pull around so you can show her the different ones and she can choose?” She replies “they’re just brown, pink, or white circles.” And I tell her “I understand that, but this is for a deaf child, she’s very visual, it might help her decide” she then (very frustratedly) snaps back “they’re just balls. I don’t understand what’s so hard about that.” I almost told her to just cancel the order with intentions of leaving, because it costs nothing to be kind and I had done nothing to deserve attitude, but instead told her “I’m aware what they look like, but clearly my kid is not.” The barista finally goes “ughh, okay. Pull around” and finally lets my kid see the in-stock options and decide. (My logic was - if we pull around, this is a 1 minute interaction, instead of a potential 20 minute explanation in the drive through, while being rained on, that would hold up their entire line, since my kid wasn’t giving me an answer, this was total maybe 5.. but I genuinely don’t understand why the barista got defensive and treated me like I was lacking common sense - instead of just trying to help a child. Every adult knows what cake pops look like, especially one that spends several hundred at Starbucks every week, but if you’re not willing to help your regulars, you’re in the wrong industry. Even if she thought my request was unusual or ridiculous, she could’ve asked that we come in, asked that I look on their app, or just.. said yes and let me pull around without all the unnecessary attitude)

Apparently I also left a 3 star review a 10 years ago, oh how times have -not even- changed, here’s that: My drink was great; In fact, I'm drinking it as a type. However, I didn't recieve change OR a receipt. Usually I always let the barista keep my change, but I find it incredibly rude that she didn't even offer it to me. If it helps, the girl who took my order in the drive through was named Chelsea. With another Starbucks across the street, I more than likely won't be coming back.

Atmosphere: 1

Food: 3

Service: 1

Philip Stephen

Reagen did a great job and was very personable.

Service: 5

Recommended dishes: Bacon Gouda & Egg Breakfast Sandwich, Lemonade

Zackery Williams

They always know my order and they are all super-d-duper nice.

Wheelchair accessibility: They have wheelchair parking and ramps.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Pumpkin Spice Crème, Chocolate Cake Pop

Jorge Consuelo

Sandwich was hot and latte was as I ordered and not messed up

Atmosphere: 4

Food: 4

Service: 5

Brittany Chet

Line moved extremely fast through drive thru. Recommend

Ellie Diehm

I went to claim a birthday drink as it said expired today. The coupon was not showing up, even though it did yesterday, and the barista told me
That the app puts the wrong expiration dates sometimes, and she won’t do anything about it- it is an app problem. I stated that she should honor what the app says, and she told me- “it’s not my problem it’s an app problem”. She was not friendly, I had to wait to even be greeted when I came in, and she had terrible customer service- unwilling to do anything. I then went to Starbucks chat who kept
Closing my complaint with no response whatsoever. 0/10- horrible customer service across the board.

Service: 1

Gideon Benjamin

The prior reviews are right. The morning staff are rude. The one taking your order on the speaker was. Apparently, she doesn't like her job. The young lady at the cash register was nice.

Food: 5

Service: 2

Loading...