“After a less than stellar experience in the drive through late one night, management contacted me directly, took the time to listen, and ultimately replaced my meal. I've managed fast food restaurants in the past, it's a hectic and more often than not a thankless job. Huge shout out and thank you to Megan and her team for not only making things right, but making the best Taco Bell I've eaten in years. I truly appreciate the effort and excellent customer service!“
“I ordered food from there around midnight online. Took a while for a driver to pick it up but my god was it worth the wait. That was the best damn tacobell I've had in years. I haven't pulled out a crunch wrap so firm. So fully proportioned. I swear I almost shed a tear biting into the best crunch wrap iv had since being a child😭🙏 The 5 layer cheese burrito. Was actually 5 layers and it was the best five layers iv ever seen on one of those things. All the hardshell, INTACT AND NOT STUCK TO THE WRAPPER GANG. If I could give 6 stars I would“
“I placed an order via the Tacobell app. I pulled up to the drive through. I received my order, it was exactly as I had ordered, including the no tomatoes, and all the packets of sauce. I was impressed. My food was hot and delicious. It's nice when things work as they should. Good job to this locations staff.“
“New management....new atmosphere. I went to this Taco Bell location a few days ago and it was different from the last time I was here a few months ago. The staff were friendly including the manager. This might be the best fast food location with the best customer service in Council Bluffs right now.“