A&W Restaurant

2522 E University Ave, Des Moines
(515) 262-4700

Recent Reviews

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Sheena Kannegieter

Very friendly staff! Even when I accidentally miss ordered a side they were happy to correct it for me for free.

Food: 5

Service: 5

Alex Clark

Man… I have such fond memories of what A&W once was. This? Not it. Honestly, I should’ve known better seeing it attached to a Long John Silver’s. Take out took for-ev-er. My burger somehow lost everything except the pickles (as in they weren’t even on the burger). My combo came with 6 (yes SIX) cold fries. The entire building was sticky. The employees were overworked for the rush. Without beating a dead horse, I’ll leave it at this: Ots not cheap enough to make up for the lack of quality… just go to Culver’s instead.

Atmosphere: 1

Food: 1

Service: 3

Lina Lynn

Went through the drive thru ordered our food drove 26 minutes home to find out they forgot my whole meal we had to drive 26 minutes back just to get told they didn't forget my meal and that it's in the bag it wasn't. We have been standing here waiting for 15/20 minutes waiting for them to give me my food but manager keeps doing everyone else's orders instead of making my food that was paid for an hour ago..DO NOT ORDER HERE UNLESS YOU GO INSIDE THEY WILL MESS UP YOUR ORDER IN DRIVE THRU!!! And yes i am writing this while still waiting for my food.

Atmosphere: 1

Food: 3

Service: 1

Faith Anderson

They charged an extra 8 dollars on top of the family meal price just to get cheese curds

Atmosphere: 3

Food: 5

Service: 3

Tom Rosekopf

Very poor service. Waited a half hour for our food. The dining area was filthy! I will never come here again and will warn others!

Atmosphere: 1

Food: 2

Service: 1

Cheryl Santee

At the drive thru around 5 PM. The guy at window is rude. I asked for a straw he told me I should have asked before I got my food???? He gave me the straw and slammed the window. Its not hard to give good customer service. He looked greasy, nails were yellow, hair looked a mess. AW do better please on training your employees and to teach good hygiene

Food: 2

Service: 1

Blu Walsh

Great burgers with double pattys

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coleslaw

M W

It is 244 on a Tuesday and there is not one clean table available for customers

Atmosphere: 1

Food: 3

Service: 2

Ron Schaecher

I needed some food late night. The best long, john silver food i've ever had awesome fast service

Atmosphere: 4

Food: 5

Service: 5

Tammy Phillips

Little pricey but good

Atmosphere: 5

Food: 4

Service: 5

Katelyn

DO NOT GO THROUGH THE DRIVE THRU YOU WILL WAIT 20 MINUTES FOR ONE MEAL

Charles Ruhland

I got the new BBQ burger and my friend got the bacon burger. It was delicious. Service was great very kind employees and food was amazing.

Atmosphere: 5

Food: 5

Service: 5

Nancy Lehman

Really good pork tenderloin

Atmosphere: 5

Food: 5

Service: 5

Ben

Service was great, food was good, and store was acceptably clean.
I visited on a weekday afternoon, the place was steady but not busy, about half-full with a few orders in line. I was greeted and placed my order right away. I, of course, got an ice-cold frosty mug and poured a root beer out of the tap. The staff were friendly and prompt, and my food was ready within five minutes. Staff brought the food directly to my table. The double papa burger was hot, and tasted good, the fries were fresh.
Staff were actively cleaning the restaurant between taking orders as they walked in. Gnats and fruit flies unfortunately seemed to be attracted to the root beer tap. Wall was lightly decorated with Americana kitsch and a big mural of a 50s sports convertible while 30s and 40s jazz and big band tunes played softly from the speakers.
I was initially thought the price was maybe a couple dollars too high, but after enjoying the food and especially the root beer, felt the price was worth it. I rang the bell nice and loud on my way out to show my appreciation to the staff for this more-than-satisfactory lunch visit. Great work from the whole team!

Food: 5

Service: 5

Bob Novak

Good food

Atmosphere: 5

Food: 5

Service: 5

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