Came at approximately 12:02am 01/08/25 and the employees hid in the back despite the new late hours and the store supposedly being open. Knocked at window, tried to order at drive thru, and called repeatedly with no answer. As I was pulling away watched the employees look and proceed to ignore the phone again. All lights were on and was supposed to be open until 2am. Horrible staff and service won’t be coming back. Don’t change your hours to be open late if your employees aren’t going to do their jobs. Went to mlk location instead and the staff was incredible and actually working!
Atmosphere: 1
Food: 1
Service: 1
M W
Don’t know if this is a restaurant or a homeless shelter. Walked in and someone sleeping on the whole front bench. 1pm 11/13/24. You are next to a hospital with limited food options around you need to elevate the store.
Atmosphere: 1
Food: 1
Service: 1
Lunden Maxwell
They don't wear gloves unless you tell them bad managers horrible attitude I came at 909pm told manager they need to change top bun because they didn't wear gloves but had already touched top and bottom without gloves they also wouldn't make me another whopper when I complained I would appreciate it if you gave me a refund
jayna shoemaker
Rude service. Said limited menu which is fine. No fries 30 mins prior to closing. Again fine. But no soda??? Won't be back!
Olivia Smith
Tracy and the night crew are what makes the place, if it wasn’t for them i would be rating this around 2.5 stars, they truly are the back bone to this burger king.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Impossible Whopper, French Fries
halee jolly
Give tracy a raise she is godsent always so kind and welcoming i love her so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Whopper, French Fries
Raven Green
Food was great just cheese was forgotten on an order for two people and the entire place was dead. The service was immaculate though, very friendly and got us a new burger since we didn't get cheese before hand. The fountain drink station worked just fine just one drink that was shared with the water kept getting into the water. Though the bathroom for the women's smells putrid, I'm not sure if it's even been cleaned.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Impossible Whopper
Misty Ritter
I adore the manager that works here! He is always friendly, almost never makes mistakes, apologizes when he does and fixes it quickly! We don't usually have to wait long for our food even when the line is long.
Atmosphere: 4
Food: 4
Service: 5
Erica Miller
I adore the manager that works here! He is always friendly, almost never makes mistakes, apologizes when he does and fixes it quickly! We don't usually have to wait long for our food even when the line is long.
Came shortly before close. Was helped at drive up. The woman working the drive appeared to be working by herself. She was fast and courteous. Original chicken and fries were hot and fresh. She gave me the BEST service I've ever received from this location. She's is quick! She does an awesome job! Friday August 2nd 2024 @ 1145 pm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Rodeo Burger
Adrian Pérez Cardero
A place where you feel peace and good vibes, special treatment from the workers ☺️. God bless you
Kelli Wright
We went here because McDonald's never had cookies when we want them and they did so they definitely got brownie points for that. Service was quick and the girl working the drive thru was friendly and courteous... Thanks for our late night cookies and quick friendly service. We appreciated it!
Atmosphere: 4
Food: 4
Service: 4
Diana Dhamers
The tables were sticky, our clothes stuck to the chairs every time we moved. There was an employee taking big boxes from the kitchen to her vehicle while talking as loud as possible on her cell phone the whole time we were there. People were in the kitchen singing & yelling & banging things around. Kept making our baby cry. We had to choke down our food because it was almost inedible. My worst dining experience ever.
Brendalee Lyell-Keate
Great customer service, very friendly. Great food and fresh! The best burger King in des Moines so far!
Good food great staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper, Hamburger, Onion Rings
Came at approximately 12:02am 01/08/25 and the employees hid in the back despite the new late hours and the store supposedly being open. Knocked at window, tried to order at drive thru, and called repeatedly with no answer. As I was pulling away watched the employees look and proceed to ignore the phone again. All lights were on and was supposed to be open until 2am. Horrible staff and service won’t be coming back. Don’t change your hours to be open late if your employees aren’t going to do their jobs. Went to mlk location instead and the staff was incredible and actually working!
Atmosphere: 1
Food: 1
Service: 1
Don’t know if this is a restaurant or a homeless shelter. Walked in and someone sleeping on the whole front bench. 1pm 11/13/24. You are next to a hospital with limited food options around you need to elevate the store.
Atmosphere: 1
Food: 1
Service: 1
They don't wear gloves unless you tell them bad managers horrible attitude I came at 909pm told manager they need to change top bun because they didn't wear gloves but had already touched top and bottom without gloves they also wouldn't make me another whopper when I complained I would appreciate it if you gave me a refund
Rude service. Said limited menu which is fine. No fries 30 mins prior to closing. Again fine. But no soda??? Won't be back!
Tracy and the night crew are what makes the place, if it wasn’t for them i would be rating this around 2.5 stars, they truly are the back bone to this burger king.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Impossible Whopper, French Fries
Give tracy a raise she is godsent always so kind and welcoming i love her so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Whopper, French Fries
Food was great just cheese was forgotten on an order for two people and the entire place was dead. The service was immaculate though, very friendly and got us a new burger since we didn't get cheese before hand. The fountain drink station worked just fine just one drink that was shared with the water kept getting into the water. Though the bathroom for the women's smells putrid, I'm not sure if it's even been cleaned.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Impossible Whopper
I adore the manager that works here! He is always friendly, almost never makes mistakes, apologizes when he does and fixes it quickly! We don't usually have to wait long for our food even when the line is long.
Atmosphere: 4
Food: 4
Service: 5
I adore the manager that works here! He is always friendly, almost never makes mistakes, apologizes when he does and fixes it quickly! We don't usually have to wait long for our food even when the line is long.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Came shortly before close. Was helped at drive up. The woman working the drive appeared to be working by herself. She was fast and courteous. Original chicken and fries were hot and fresh. She gave me the BEST service I've ever received from this location. She's is quick! She does an awesome job! Friday August 2nd 2024 @ 1145 pm
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Rodeo Burger
A place where you feel peace and good vibes, special treatment from the workers ☺️. God bless you
We went here because McDonald's never had cookies when we want them and they did so they definitely got brownie points for that. Service was quick and the girl working the drive thru was friendly and courteous... Thanks for our late night cookies and quick friendly service. We appreciated it!
Atmosphere: 4
Food: 4
Service: 4
The tables were sticky, our clothes stuck to the chairs every time we moved. There was an employee taking big boxes from the kitchen to her vehicle while talking as loud as possible on her cell phone the whole time we were there. People were in the kitchen singing & yelling & banging things around. Kept making our baby cry. We had to choke down our food because it was almost inedible. My worst dining experience ever.
Great customer service, very friendly. Great food and fresh! The best burger King in des Moines so far!
Atmosphere: 5
Food: 5
Service: 5
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