Sounds like all the low rated reviews are based on their service. I’ve never had an issue with their service.I have ordered from Cheng’s Garden for years now and never had an issue.So why the 2-star review, now? Well, dang, let me explain.My latest experience probably should give them a 1-star review but I won’t do that.My issue is that I ordered their meal that was the “boneless rib” dish. I figured when I ordered “boneless ribs” that I would get meat that had been taken off the bone. I’m sure that you readers would think that as well, right?Nope! I got about a pound and a half of pork skin and fat. Essentially the waste from what you’d get after scraping pork ribs, while the restaurant obtained the meat customers actually want for another dish. Sure, what I am eating now tastes nice, at least it does when drowned in sweet in sour sauce.But what on Earth? When I order “boneless ribs,” I don’t expect to get JUST the pork skin off of ribs that are served to someone else.Honestly deserves a 1-star rating. But I’m giving a 2-star rating because this pound and a half of pork skin, that was labeled as “boneless ribs,” at least tastes good.You can see from the photo that the “boneless rib” “meat” I got is literally pork skin. It is all the thickness of what is on my fork in that picture, and what is on my fork in that picture is actually pretty thick compared to the other pound and a half of the “meat” I received.May as well sell the “boneless rib” dish as “cooked Chicharrones“ because I could have received the same nutritional value from a 7/11 as long as I picked up a bag of out-of-date pig skins.
Patrick Hall
Their delivery service does a disservice to the name. I ordered 2 and a half hours ago through doordash. They use their own delivery drivers. It just got delivered. It does not take 2 hours to cook and deliver a meal. Learn how to run a business or pick a different occupation. It amazes me this establishment has 2 locations. They can't even manage one delivery. I've refunded my 70 dollars through doordash. Your incompetent driver delivered the 40 minutes after it was said delivered on the app from the company you have contracted through. Thanks for the free meal you incompetent lemmings. I recommend Walmart, or maybe begging as an alternate occupation for this family owned business. That's the level of critical thinking that is in line lith your company's current maximum capacity for operating a business.
Atmosphere: 1
Food: 1
Service: 1
jeremy smith
Don't try to call and ask about your order lol. If they don't understand you they hang up on you and won't answer a second time. Had to have my woman call the second time. Late on delivery.
Food: 3
Service: 1
Jen Studley
We ordered online and added the tip when we ordered. They added an additional tip to our order and said the online "tip" wasn't a tip, but a delivery fee. It was clearly labeled as a tip online. Our order was delivered 30 minutes later than quoted. Food was good, but not worth what we ended up paying.
Atmosphere: 2
Food: 3
Service: 1
Mariah Hinton
Seems after reading the reviews I should have order food from somewhere else. Been waiting for over an hour for our delivery after we where told it would be 20-30 minutes. We call and where told the driver was on his way. Been about an hour 30 now and still nothing. DO NOT ORDER FROM HERE.
Food: 1
Service: 1
Recommended dishes: Sesame Chicken
Karen Purscell
I ordered delivery and my food was rock hard to which I called and she stated driver would pick food back up but no that blocked my number
Atmosphere: 1
Food: 1
Service: 1
LeGrand Bien
It's been over an hour placed an order called 45mins ago to check on delivery status was told the driver is on its way. 1hr 15mins later still nothing and no answer on the phone! Based on the recent review I just read sounds like this place might just be out here scamming people!
Mary Blesz
If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can.EDIT: I never ever leave reviews because I too have worked in this industry and can understand the pressures. I began scrolling through all the reviews and they sound so similar to mine. Yes the woman hung up on me too. Yes the woman on the phone was unprofessional, yes the food was subpar and low quality.Do better.
Promise Me81
I called for delivery and the service was bad the person on the phone was trying to over charge me then directed me to the website so i go to it order my food pay for it the he/she cancels my order afer moneys was taken out my account so now i have to wait for my money to get returned on to my card i called they wont ans and im blocked....???? Bad additude bad business.... never will i spend my money with these people again...
Jessica Fiori
Horrible delivery. We ordered at 8:40 pm and it originally said 50 mins for delivery which we were ok with waiting the 50 mins. 50 mins go by and nothing, am hour and a half hours by and still nothing. After 4 calls to the restaurant and 2 hours of waiting we finally got our food and it was mediocre at best.
Terrible I called and the lady was very rude and short with me she cut me off and then hung up in my face definitely won’t be spending my money here
Madeleine Hughes
This place was horrible my friends and I got it thinking it would be good. They served me chemical tasting Chicken Fried Rice. Both of my friends who ate the food have been throwing up all day. They cannot even make decent Chicken Fried Rice and it was way too expensive for what we got.
Bailey Kenneally Kids Camp Director
Horrible horrible horrible! Oh yeah horrible! Food horrible. Customer service horrible. No carry out or dine in only delivery. Yeah so your gross food can sit there while your one delivery driver delivers and takes an hour...no thank you.
Wendy Deleon
I asked for if they had something on their menu and the lady got mad and hung up on me has no customer experience I don't think because the lady was really rude and
chris kirschbaum
I ordered my food at 530pm, at 7pm I Called to make sure you had received my online order, I did not receive it 845PM. so 3 hours of waiting to finally receive my order. the food was ok but the portion sizes were greatly disappointing. due to having to wait 3 hours for my food I will sadly not be ordering from Cheng's Garden again. i advise next time you make a customer wait an exorbitant amount of time at least inform them of the wait time so they can choose to cancel there order if they wanted to.
Sounds like all the low rated reviews are based on their service. I’ve never had an issue with their service.I have ordered from Cheng’s Garden for years now and never had an issue.So why the 2-star review, now? Well, dang, let me explain.My latest experience probably should give them a 1-star review but I won’t do that.My issue is that I ordered their meal that was the “boneless rib” dish. I figured when I ordered “boneless ribs” that I would get meat that had been taken off the bone. I’m sure that you readers would think that as well, right?Nope! I got about a pound and a half of pork skin and fat. Essentially the waste from what you’d get after scraping pork ribs, while the restaurant obtained the meat customers actually want for another dish. Sure, what I am eating now tastes nice, at least it does when drowned in sweet in sour sauce.But what on Earth? When I order “boneless ribs,” I don’t expect to get JUST the pork skin off of ribs that are served to someone else.Honestly deserves a 1-star rating. But I’m giving a 2-star rating because this pound and a half of pork skin, that was labeled as “boneless ribs,” at least tastes good.You can see from the photo that the “boneless rib” “meat” I got is literally pork skin. It is all the thickness of what is on my fork in that picture, and what is on my fork in that picture is actually pretty thick compared to the other pound and a half of the “meat” I received.May as well sell the “boneless rib” dish as “cooked Chicharrones“ because I could have received the same nutritional value from a 7/11 as long as I picked up a bag of out-of-date pig skins.
Their delivery service does a disservice to the name. I ordered 2 and a half hours ago through doordash. They use their own delivery drivers. It just got delivered. It does not take 2 hours to cook and deliver a meal. Learn how to run a business or pick a different occupation. It amazes me this establishment has 2 locations. They can't even manage one delivery. I've refunded my 70 dollars through doordash. Your incompetent driver delivered the 40 minutes after it was said delivered on the app from the company you have contracted through. Thanks for the free meal you incompetent lemmings. I recommend Walmart, or maybe begging as an alternate occupation for this family owned business. That's the level of critical thinking that is in line lith your company's current maximum capacity for operating a business.
Atmosphere: 1
Food: 1
Service: 1
Don't try to call and ask about your order lol. If they don't understand you they hang up on you and won't answer a second time. Had to have my woman call the second time. Late on delivery.
Food: 3
Service: 1
We ordered online and added the tip when we ordered. They added an additional tip to our order and said the online "tip" wasn't a tip, but a delivery fee. It was clearly labeled as a tip online. Our order was delivered 30 minutes later than quoted. Food was good, but not worth what we ended up paying.
Atmosphere: 2
Food: 3
Service: 1
Seems after reading the reviews I should have order food from somewhere else. Been waiting for over an hour for our delivery after we where told it would be 20-30 minutes. We call and where told the driver was on his way. Been about an hour 30 now and still nothing. DO NOT ORDER FROM HERE.
Food: 1
Service: 1
Recommended dishes: Sesame Chicken
I ordered delivery and my food was rock hard to which I called and she stated driver would pick food back up but no that blocked my number
Atmosphere: 1
Food: 1
Service: 1
It's been over an hour placed an order called 45mins ago to check on delivery status was told the driver is on its way. 1hr 15mins later still nothing and no answer on the phone! Based on the recent review I just read sounds like this place might just be out here scamming people!
If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can.EDIT: I never ever leave reviews because I too have worked in this industry and can understand the pressures. I began scrolling through all the reviews and they sound so similar to mine. Yes the woman hung up on me too. Yes the woman on the phone was unprofessional, yes the food was subpar and low quality.Do better.
I called for delivery and the service was bad the person on the phone was trying to over charge me then directed me to the website so i go to it order my food pay for it the he/she cancels my order afer moneys was taken out my account so now i have to wait for my money to get returned on to my card i called they wont ans and im blocked....???? Bad additude bad business.... never will i spend my money with these people again...
Horrible delivery. We ordered at 8:40 pm and it originally said 50 mins for delivery which we were ok with waiting the 50 mins. 50 mins go by and nothing, am hour and a half hours by and still nothing. After 4 calls to the restaurant and 2 hours of waiting we finally got our food and it was mediocre at best.
Restaurantji Recommends
Terrible I called and the lady was very rude and short with me she cut me off and then hung up in my face definitely won’t be spending my money here
This place was horrible my friends and I got it thinking it would be good. They served me chemical tasting Chicken Fried Rice. Both of my friends who ate the food have been throwing up all day. They cannot even make decent Chicken Fried Rice and it was way too expensive for what we got.
Horrible horrible horrible! Oh yeah horrible! Food horrible. Customer service horrible. No carry out or dine in only delivery. Yeah so your gross food can sit there while your one delivery driver delivers and takes an hour...no thank you.
I asked for if they had something on their menu and the lady got mad and hung up on me has no customer experience I don't think because the lady was really rude and
I ordered my food at 530pm, at 7pm I Called to make sure you had received my online order, I did not receive it 845PM. so 3 hours of waiting to finally receive my order. the food was ok but the portion sizes were greatly disappointing. due to having to wait 3 hours for my food I will sadly not be ordering from Cheng's Garden again. i advise next time you make a customer wait an exorbitant amount of time at least inform them of the wait time so they can choose to cancel there order if they wanted to.
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