Would NOT recommend this location. Went in and they gave me the wrong drink and couldn't figure out what I was wanting and had actually ordered until I explained it in detail then they had to ask 2 other employees about what it is before making it. Then it proceeded to come out overly filled with syrup and hardly blended. Personally won't come back to this location since nobody seemed to be able to understand me.
Atmosphere: 2
Food: 3
Service: 2
Laura B
The nicest people work here. Every time I come in, the person working is always happy to see me. It keeps me coming back when I am craving hot coffee. Great place!
Atmosphere: 5
Food: 5
Service: 5
Kristi Poole
I went to the Dunkin Donuts in Johnston IA because I had a coupon for a free latte. It still wasn't worth it. I asked for mocha flavor but what I got was regular coffee. I tried to call twice to complain but no one could bother answering the phone but at least the employees were having fun talking & laughing while i was ther. This is why I go to Scooters. They know how to make a decent latte...😡
Atmosphere: 1
Food: 1
Service: 1
bach giang
They have a free donut event for each person, so I bring my niece, but they said no donut for her bc she is a kid[ 5 years old ], .... uhm, excuse me. What kind of discrimination is that? This is not kid friendly at all.🤨🤨
Atmosphere: 3
Food: 4
Service: 1
Biruh Kokeb
Avocado Toast the best to eat I highly recommend go stop Dunkin get Avocado Toast and best coffee very good service I got free coffee on promotion!
Atmosphere: 5
Food: 5
Service: 5
Azra Beyer
Waited 4-5 mins and nobody still didn’t say anything and drove around. 12 cars in line. No signs or anything.
Atmosphere: 1
Service: 1
Karen Schroedekm09
This review is a two star only because the manager, via phone, managed to solve this issue amicably. Asked for a small double shot latte. Was given a ice latte. Asked for a hot latte. Received a double shot of espresso with foam. Asked them to redo it. I want just steamed milk ( as a latte should be). Received the same thing. The employee said that was how she was taught to make a latte. I said , “Okay, I want double espresso with steamed milk.” She said she didn’t know how to make it. I said I’d take a refund. She didn’t know how to do that. I said she needs to call the manager and find out how to do it. Then she told me I should leave because I was talking rudely to her. I told her to call the manager so I could talk to him. Ryan, the manager, via phone, was very professional and helpful. He upgraded my latte and walked the employee thru how to make a proper latte. Good help is so hard to find!
Justin P (Twenty9oh7)
Used to be a fantastic DD, but in the last few weeks they somehow forgot how to even make a donut. Seems like they lost all of their original staff who were phenomenal.
Daniel Mercado
If I could give you more stars I would give them to you for this Dunkin, it's the best, thank you for being the best.
Atmosphere: 5
Food: 5
Service: 5
Caron Osberg
I was there this morning March 2025 and something seems to be going right at this store. I was greeted by two employees and everyone seemed to be enjoying their work. Kudos to the entire team!
I can't believe I just paid 5$ for this. 5 tater rounds that's all I got. Should've just went to mcds
Atmosphere: 1
Food: 1
Service: 1
CeCe
Ryan was amazing while taking my order today. He had made my experience here at dunkin very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Jessi Castillo
Had a wonderful experience! My barista was Ryan. He had such uplifting energy! Honestly really great experience. They were fast and really nice. Would recommend going here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Holly Zagumny
Best donuts ever
Atmosphere: 5
Food: 5
Service: 5
Stephany Harris
The staff here is very disrespectful. Why would anyone misgender a customer with the name Stephany. It's interesting the owners don't realize the quiet boycots and subsequent loss of many customers that happen as result of just one employee who happened to be a bigot interacting with the public...
There are plenty of other donut shops! I would think the owners would train their employees better to interact with the public 10% of which are LGBTQ.
Would NOT recommend this location. Went in and they gave me the wrong drink and couldn't figure out what I was wanting and had actually ordered until I explained it in detail then they had to ask 2 other employees about what it is before making it. Then it proceeded to come out overly filled with syrup and hardly blended. Personally won't come back to this location since nobody seemed to be able to understand me.
Atmosphere: 2
Food: 3
Service: 2
The nicest people work here. Every time I come in, the person working is always happy to see me. It keeps me coming back when I am craving hot coffee. Great place!
Atmosphere: 5
Food: 5
Service: 5
I went to the Dunkin Donuts in Johnston IA because I had a coupon for a free latte. It still wasn't worth it. I asked for mocha flavor but what I got was regular coffee. I tried to call twice to complain but no one could bother answering the phone but at least the employees were having fun talking & laughing while i was ther. This is why I go to Scooters. They know how to make a decent latte...😡
Atmosphere: 1
Food: 1
Service: 1
They have a free donut event for each person, so I bring my niece, but they said no donut for her bc she is a kid[ 5 years old ], .... uhm, excuse me. What kind of discrimination is that? This is not kid friendly at all.🤨🤨
Atmosphere: 3
Food: 4
Service: 1
Avocado Toast the best to eat I highly recommend go stop Dunkin get Avocado Toast and best coffee very good service I got free coffee on promotion!
Atmosphere: 5
Food: 5
Service: 5
Waited 4-5 mins and nobody still didn’t say anything and drove around. 12 cars in line. No signs or anything.
Atmosphere: 1
Service: 1
This review is a two star only because the manager, via phone, managed to solve this issue amicably. Asked for a small double shot latte. Was given a ice latte. Asked for a hot latte. Received a double shot of espresso with foam. Asked them to redo it. I want just steamed milk ( as a latte should be). Received the same thing. The employee said that was how she was taught to make a latte. I said , “Okay, I want double espresso with steamed milk.” She said she didn’t know how to make it. I said I’d take a refund. She didn’t know how to do that. I said she needs to call the manager and find out how to do it. Then she told me I should leave because I was talking rudely to her. I told her to call the manager so I could talk to him. Ryan, the manager, via phone, was very professional and helpful. He upgraded my latte and walked the employee thru how to make a proper latte. Good help is so hard to find!
Used to be a fantastic DD, but in the last few weeks they somehow forgot how to even make a donut. Seems like they lost all of their original staff who were phenomenal.
If I could give you more stars I would give them to you for this Dunkin, it's the best, thank you
for being the best.
Atmosphere: 5
Food: 5
Service: 5
I was there this morning March 2025 and something seems to be going right at this store. I was greeted by two employees and everyone seemed to be enjoying their work. Kudos to the entire team!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Avocado Toast
Restaurantji Recommends
I can't believe I just paid 5$ for this. 5 tater rounds that's all I got. Should've just went to mcds
Atmosphere: 1
Food: 1
Service: 1
Ryan was amazing while taking my order today. He had made my experience here at dunkin very pleasant.
Atmosphere: 5
Food: 5
Service: 5
Had a wonderful experience! My barista was Ryan. He had such uplifting energy! Honestly really great experience. They were fast and really nice. Would recommend going here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Lemonade Refreshers
Best donuts ever
Atmosphere: 5
Food: 5
Service: 5
The staff here is very disrespectful. Why would anyone misgender a customer with the name Stephany. It's interesting the owners don't realize the quiet boycots and subsequent loss of many customers that happen as result of just one employee who happened to be a bigot interacting with the public...
There are plenty of other donut shops! I would think the owners would train their employees better to interact with the public 10% of which are LGBTQ.
Food: 5
Service: 1
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