Dunkin'
2610 E University Ave, Des Moines
(515) 262-5444
Recent Reviews
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Manager yelled at me this morning after I ordered a blender that was made incorrectly. New girl with glasses was not sure how to make the drinks, was nearly in tears because the manager was ordering her around to move faster and make all of the drinks. Was just the manager And young girl with glasses. I waited about 20 mins for a remake :(
Customer service is nonexistent. Tried to get assistance no one would come to the counter to help. One person came over but then turned away. When I started to order. After 10 mins of being ignored the person that came in with me said we should just leave because they didn't want our business. It wasn't something we said or did because we never got asked if we needed help or what we wanted to order. We walked out and went to another coffee shop down the road.
Food: 3
Service: 1
Currently the best Dunkin in the metro because of the staff. Idk what they do but their iced coffee just tastes better every time. He is so friendly & sweet that I'm here almost every day after work for a pick-me-up & a smile 😁
Atmosphere: 5
Food: 5
Service: 5
My favorite coffee restaurant. I recommend their butter pecan iced coffee
Atmosphere: 5
Food: 5
Service: 5
New owners decent service high priced as always still
Atmosphere: 3
Food: 3
Service: 3
This dunkin is the best in town. The people that work here are amazing. Nothing like the workers knowing you by name and greeting you with a warm welcome when you walk in and my coffee is always perfect.
Atmosphere: 5
Food: 5
Service: 5
Each morning when I pull up in the drive thru, multiple workers know what I drink and ask if I want any of the food items I usually get. I think it's great they remember me and my order! And at the window I'm always greeted warmly.
Food: 5
Service: 5
I stopped in yesterday as I was close to this location. The gentleman who assisted me was wonderful, patient and kind. I do not live close to this location but because of his service I will drive out of my way to come to this location. Thank you for providing such great service
Atmosphere: 5
Food: 5
Service: 5
Very friendly and kind employees
Atmosphere: 5
Food: 5
Service: 5
I visit this location EVERYDAY I pre-order by 630 am and this is what starts my day out perfect!!! every visit they ladies and gentlemen are always smiling very welcoming always leave happy and my granddaughter looks forward to showing her new toys
ABSOLUTELY MY DUNKIN !!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So I order my breakfast online 5 days a week I spend money with Dunkin. One thing I have to say is that the employees CANNOT follow instructions on orders. I order a bagel with cream cheese and request it to be LIGHTLY TOASTED. I don’t have time to pull over from drive thru to check my bagel to make sure the employees read my request that’s is given on the receipt that is stuck to the front of my bag. The bagel was literally burnt, crispy and smells burnt. Money waisted!
Atmosphere: 2
Food: 1
Service: 1
Very fast service for a high traffic location. Clean store and friendly workers. Great job to the team members 👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oatmilk Latte, Bagels with Cream Cheese Spread, Bacon Egg and Cheese, Croissant, Bagel
This location has struggled for several years now finding hard working people who are dedicated to their job and show up but the new owners of the place have gone above and beyond!! They have been so nice and the food is fresh, coffee is well made, and they do it all with a smile! They are very hard working and you can tell they want to make your experience pleasant, HIGHLY recommend this location!!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite location!! Everyone is always so friendly and smiling! Always get my order within a timely manner, and with the great services even willing to wait if nessessary!! Great Job Dunkin Crew! ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
Good place for coffee and always fast service and nice people who work there
Atmosphere: 5
Food: 5
Service: 5
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