Fazoli's
3600 Merle Hay Rd, Des Moines
(515) 251-7767
Recent Reviews
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Ugh I wish I could upload videos on here. Got my order just for my order to be rock hard. I ordered lasagna and I kid you not there’s nothing soft about the lasagna it’s actually hard as rock. It might have been overcooked idk. It’s not burnt but it’s hard. I’m upset. Not only that there’s spaghetti noodles in here. I’ve been roughing trying to cut off a piece but as you can see it’s difficult. I’d like my money back or I will dispute with my bank.
Food: 1
Service: 5
Starting to go downhill 😢💔
Atmosphere: 3
Food: 5
Service: 5
Service was amazing, food was hot and fresh. Great place.
Atmosphere: 5
Food: 5
Service: 5
Food was hot and fresh. Restaurant was well taken care of. The General Manager Olivia was wonderful and provided amazing customer service. We will definitely be back ❤️
Atmosphere: 5
Food: 5
Service: 5
It was amazing to eat there. The staff was amazing 🤩🤩
Atmosphere: 5
Food: 5
Service: 5
This was disgusting. We showed up at 830. The manager kept complaining saying he was over it. The dinning room was filthy tables were greasy. My food that shouldn't have been spicy was, other then spice it was bland. The best part was the dry bread sticks. I had to stand in the bathroom for 5 minutes to wash my hands because there was no water pressure. Won't be back. Normally love there food.
Family favorite
Atmosphere: 5
Food: 5
Service: 5
Had a party of 6 adults at this Fazoli's. They treated us like family, bringing us extra bread sticks, plastic bags for our left over containers and just plain extra friendly. We be back!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fettuccine Alfredo
Everything was great!
Food was delicious and great service, the manager was attentive! We're not from here so it's a bummer we won't get to come more often! Highly recommend 👌
Atmosphere: 5
Food: 5
Service: 5
DoorDash messed up my order, however the store made it right to me the customer. Their store manager went above and beyond…ps there food is yummy
Restaurantji Recommends
Breadsticks where not done correctly. No butter garlic on them. Just dry! I know this is not what Fazoli's is supposed to stand for!!
Atmosphere: 4
Food: 2
Service: 4
So good, and polite service from the cashier.
Atmosphere: 5
Food: 5
Service: 5
Was craving some fast Italian. And they did not disappoint. The food was great and it took a bit longer as it was a shift change they recognized it apologized and gave me extra bread sticks to compensate. Let them know I understand these things happen. They were on top of customer service. Don’t go there often but the times I do I can say this location has never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Great fast Italian food!
Food: 5
Service: 5
Great food!
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