Problems every time I order from here. Tonight I simply never got my food. Looking at the other reviews, this has been going on awhile. I called the store an hour ago and they said it was out for delivery despite the app saying it was delivered. I've since picked up dinner somewhere else and come back home and still no JJs. Be warned folks.
Edit: I contacted them a week ago for a refund and nothing. Apparently these AI review responses asking for feedback is the extent of their customer service.
I created an ordered at 7pm by 9pm my order was still not out for delivery i called the story multiple times no answer. i called again this morning and the guy on the phone acted confused and told me they were not closed and asked what i want him to do about it. my order is still pending from 7pm yesterday and it’s almost 12pm the next day
Nick Miller
Super friendly staff and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
Dat1Dude TopDolla
Loved it 👍🏾👍🏾👍🏾
Maddy
Incredible staff at this location!!! I was helped by Hailey at the drive thru today, not only is she absolutely beautiful! But she is super kind, very attentive, and gives some of THE BEST customer service I have had in YEARS. THANK YOU HAILEYYY <3
Atmosphere: 5
Food: 5
Service: 5
john mckinney
Dam good subs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Jimmy Chips
cadillac girl
First and last time coming here. Their sandwiches are just ok, and they put way too much sauce on. It's definitely not worth the price, in my opinion .
Atmosphere: 3
Food: 1
Service: 3
Brooke
A business that is open randomly especially on peak days and hours baffles me. I have called this location multiple times during hours that you are supposed to be open only to have my calls not answered and one time I called at 6:30 pm to be told you're closed and my online order would have to be refunded. That was 2 weeks ago and my refund has yet to be refunded. I enjoy Jimmy Johns and it's very disappointing to have this location (that I can only use for delivery) to apparently pick and choose when they are open. Serious consideration for new employees and obviously management needs to be considered.
For the second time now I have ordered a sandwich from this location via the Jimmy Johns app. It is currently 8:41pm on 1/17/2025. Order was placed at 7:41. Using the tracking feature on the app, order was received at the store. Still no update. Tried calling the store multiple times with no answer. This is the second time this has happened at this location. Both times my credit card was charged but I received no food. Do not use this location. They will accept your payment and then skip out on the service.
Service: 1
Harrison Holthaus (Bug)
At 4:15 Dec 22nd, I asked the man with gauges in the back if I could get a #6 veggie when he is free. His response was "Do I look like I'm at the register right now? You will wait." I could not trust that he would not spit in my food after that outburst, so I left and walked 10 feet to a different restaurant.
Atmosphere: 1
Service: 1
Audrey Stirling
Just went here at 9:35 and they were closed even though they say they're open until 10. The people inside wouldn’t even come open the door to talk to me they were just yelling from 15ft away. Pissed I walked all the way here and have been waiting on an order at a time of night where most places are closing.
Atmosphere: 1
Food: 1
Service: 1
Heat Delivery
The food is good, got take out. They made the sandwiches fast. Good thing about Jimmy Johns is their quality control. They never underperform.
Atmosphere: 4
Food: 4
Service: 4
Jeff Mason
Awful customer service, waited two hours for food. Tried to call the store and they weren’t picking up the phone.
Problems every time I order from here. Tonight I simply never got my food. Looking at the other reviews, this has been going on awhile. I called the store an hour ago and they said it was out for delivery despite the app saying it was delivered. I've since picked up dinner somewhere else and come back home and still no JJs. Be warned folks.
Edit: I contacted them a week ago for a refund and nothing. Apparently these AI review responses asking for feedback is the extent of their customer service.
Amazing. Try the toasted chicken bacon ranch
Atmosphere: 5
Food: 5
Service: 5
Unfriendly staff, mediocre food, irregular hours, unreliable delivery
Atmosphere: 2
Food: 3
Service: 2
I created an ordered at 7pm by 9pm my order was still not out for delivery i called the story multiple times no answer. i called again this morning and the guy on the phone acted confused and told me they were not closed and asked what i want him to do about it. my order is still pending from 7pm yesterday and it’s almost 12pm the next day
Super friendly staff and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
Loved it 👍🏾👍🏾👍🏾
Incredible staff at this location!!! I was helped by Hailey at the drive thru today, not only is she absolutely beautiful! But she is super kind, very attentive, and gives some of THE BEST customer service I have had in YEARS. THANK YOU HAILEYYY <3
Atmosphere: 5
Food: 5
Service: 5
Dam good subs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Jimmy Chips
First and last time coming here. Their sandwiches are just ok, and they put way too much sauce on. It's definitely not worth the price, in my opinion .
Atmosphere: 3
Food: 1
Service: 3
A business that is open randomly especially on peak days and hours baffles me. I have called this location multiple times during hours that you are supposed to be open only to have my calls not answered and one time I called at 6:30 pm to be told you're closed and my online order would have to be refunded. That was 2 weeks ago and my refund has yet to be refunded. I enjoy Jimmy Johns and it's very disappointing to have this location (that I can only use for delivery) to apparently pick and choose when they are open. Serious consideration for new employees and obviously management needs to be considered.
Food: 4
Service: 1
Restaurantji Recommends
For the second time now I have ordered a sandwich from this location via the Jimmy Johns app. It is currently 8:41pm on 1/17/2025. Order was placed at 7:41. Using the tracking feature on the app, order was received at the store. Still no update. Tried calling the store multiple times with no answer. This is the second time this has happened at this location. Both times my credit card was charged but I received no food. Do not use this location. They will accept your payment and then skip out on the service.
Service: 1
At 4:15 Dec 22nd, I asked the man with gauges in the back if I could get a #6 veggie when he is free. His response was "Do I look like I'm at the register right now? You will wait." I could not trust that he would not spit in my food after that outburst, so I left and walked 10 feet to a different restaurant.
Atmosphere: 1
Service: 1
Just went here at 9:35 and they were closed even though they say they're open until 10. The people inside wouldn’t even come open the door to talk to me they were just yelling from 15ft away. Pissed I walked all the way here and have been waiting on an order at a time of night where most places are closing.
Atmosphere: 1
Food: 1
Service: 1
The food is good, got take out. They made the sandwiches fast. Good thing about Jimmy Johns is their quality control. They never underperform.
Atmosphere: 4
Food: 4
Service: 4
Awful customer service, waited two hours for food. Tried to call the store and they weren’t picking up the phone.
Service: 1
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