Cashier not inviting. Order sandwiches and need sides. Wasn't told about upcharge so it went from $20 to $30. Club was to be toasted. It was barely toasted . It felt like it was old bread.
Atmosphere: 2
Food: 2
Service: 2
J B.
This place gets lazier and more inconsistent every time I visit. At $17 for a sandwich and soup, do better. No hurry to go back. There’s better Deli’s around that are consistent and don’t have lazy employees.
Atmosphere: 1
Food: 1
Service: 1
Cathy WHITE RICE
I use to go to McAlisters in Tn. and Ms. I do believe McAlisters started there in Ms.
Judi B.
Never disappointed here. It's a very clean place to eat and friendly folks at the counter.
Atmosphere: 5
Food: 5
Service: 5
Alyxandyr Curias
Love the Horseradish and French Dip sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Desiree Bennett
I have NEVER experienced customer service like I did at this place. Heidi was amazing to me. It was my very first time trying Mcalister’s Deli, and I have never felt so welcomed and cared for like I did here. She only works on weekends and I’m only coming on weekends just so I can see her! Coming in and she acknowledges you right away with a smile and a greet. Thank you Heidi for making my experience for the first time most enjoyable and I will be seeing you again.
Atmosphere: 5
Food: 5
Service: 5
nick olinger
One of my favorite places to get a soup and sandwich combo when in DM!!
Atmosphere: 5
Food: 5
Service: 5
Jl Shh
My Son and Daughter-in-law turned me on to this place. So glad they did! I am a long-term Des Moines resident (Iowegian) but never knew about it. You GOTTA try it!
Atmosphere: 5
Food: 5
Service: 4
Scott Rovner
first time here, and will b back .Fabulous corn beef sandwich. Best lemonade I have had in a long time.
Atmosphere: 4
Food: 5
Service: 4
John Reese
Definitely a good place for lunch. The flavored lemonades are refreshing.
Great food. My wife loves the pecan berry salad and I had the sweet and smoky chicken. Very nice workers also.
Atmosphere: 5
Food: 5
Service: 5
R R
We decided to have an early dinner here instead of our regular location in west des moines and we we not disappointed Heidy received us with a friendly smile, she has great customer service skills made us feel at home, very attentive and super friendly and patient with all of our questions Will definitely come back to this location. (or the west both have great service)
Atmosphere: 5
Food: 5
Service: 5
a a
This is a great place to get a salad, Sandwich, soup, and baked potatoes!
Atmosphere: 5
Food: 5
Service: 5
Jake Faust
Big thank you to the super friendly staff that served me during my last visit. Food was amazing as always. Thanks again for a wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Neice henderson
Super friendly fast service, messed up my order but made it super right and delicious... yummy broccoli 🥦 Au Jus is nasty but if that is the worst thing wrong they are ok with me!!! Thnx Cody my cookie was 😋😋😋
4/27 tonight about 7pm this review is different than the first one. Supposed to be romaine salad all iceberg They spazzed and threatened to ban me. No need I won’t come back. said we stole a cookie on camera. when they give us one everytime we come in. In reality it was because I refuse to go to one particular girl to order. We don’t click she is rude to me and I am rude to her. I apologized for thinking we could have a cookie I tried to pay for it. I was told by the manager I dnt care about the cookie I had to have my co workers back. I personally tried to avoid the girls lane nobody else was open to help me. Then the manager admitted she had a hard day while damn near in tears. This was way more than about a cookie. Also accused me of complaining too much said I complained about puree in my drink before when I don’t even order drinks there. Well what do I know you know they say all black people look alike. So she has me confused I never order DRINKS there mam! Anyways I dnt think it was worth being hung up on 3xs and threatened to be banned over a cookie. I apologize once again for assuming we can have a cookie since they let us but um explain this 12.00 salad that is all ice burg lettuce with rotten strawberries that is supposed to be a spring mix?! I was told you stole a cookie how dare you complain and that ice-burg lettuce and spring mix is next to each other so OWell… That photo is all iceburg and rotten strawberries on what is supposed to be a spring mix salad and chicken fat.(yuck) Dear McCalisters I think you got your cookie paid for and then some with this salad. Thank you will not be returning Sorry for the issue with your cashier we just don’t click. She is rude to me so I am rude to her! She is the only one out of 3 years I have a problem with! So no need to ban over a cookie but please email me here I am still willing to drop or mail 3.00 for the cookie. Also everything I have complained about is legit including this salad. They have forgotten stuff several times with my food always made it right and I appreciate that but she accused me of trying to get free stuff. I will take pictures of any food from any where from here out because I guess we are not supposed to say anything because if we do we are trying to get free stuff. Look at the reviews they mess up or forget stuff all the time we have even got home before and had someone else’s food! Tonight was a shit show. I tried to talk to her I guess it didn’t work out.
9:33 pm just checked my card and the amount was adjusted so I guess you take what you want from people but coming at me for a cookie. It’s ok you can have the money.
Cashier not inviting. Order sandwiches and need sides. Wasn't told about upcharge so it went from $20 to $30. Club was to be toasted. It was barely toasted . It felt like it was old bread.
Atmosphere: 2
Food: 2
Service: 2
This place gets lazier and more inconsistent every time I visit. At $17 for a sandwich and soup, do better. No hurry to go back. There’s better Deli’s around that are consistent and don’t have lazy employees.
Atmosphere: 1
Food: 1
Service: 1
I use to go to McAlisters in Tn. and Ms. I do believe McAlisters started there in Ms.
Never disappointed here. It's a very clean place to eat and friendly folks at the counter.
Atmosphere: 5
Food: 5
Service: 5
Love the Horseradish and French Dip sandwiches!
Atmosphere: 5
Food: 5
Service: 5
I have NEVER experienced customer service like I did at this place. Heidi was amazing to me. It was my very first time trying Mcalister’s Deli, and I have never felt so welcomed and cared for like I did here. She only works on weekends and I’m only coming on weekends just so I can see her! Coming in and she acknowledges you right away with a smile and a greet. Thank you Heidi for making my experience for the first time most enjoyable and I will be seeing you again.
Atmosphere: 5
Food: 5
Service: 5
One of my favorite places to get a soup and sandwich combo when in DM!!
Atmosphere: 5
Food: 5
Service: 5
My Son and Daughter-in-law turned me on to this place. So glad they did! I am a long-term Des Moines resident (Iowegian) but never knew about it. You GOTTA try it!
Atmosphere: 5
Food: 5
Service: 4
first time here, and will b back .Fabulous corn beef sandwich. Best lemonade I have had in a long time.
Atmosphere: 4
Food: 5
Service: 4
Definitely a good place for lunch. The flavored lemonades are refreshing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Southwest Chicken Sandwich
Restaurantji Recommends
Great food. My wife loves the pecan berry salad and I had the sweet and smoky chicken. Very nice workers also.
Atmosphere: 5
Food: 5
Service: 5
We decided to have an early dinner here instead of our regular location in west des moines and we we not disappointed Heidy received us with a friendly smile, she has great customer service skills made us feel at home, very attentive and super friendly and patient with all of our questions Will definitely come back to this location. (or the west both have great service)
Atmosphere: 5
Food: 5
Service: 5
This is a great place to get a salad,
Sandwich, soup, and baked potatoes!
Atmosphere: 5
Food: 5
Service: 5
Big thank you to the super friendly staff that served me during my last visit. Food was amazing as always. Thanks again for a wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Super friendly fast service, messed up my order but made it super right and delicious... yummy broccoli 🥦 Au Jus is nasty but if that is the worst thing wrong they are ok with me!!! Thnx Cody my cookie was 😋😋😋
4/27 tonight about 7pm this review is different than the first one.
Supposed to be romaine salad all iceberg
They spazzed and threatened to ban me. No need I won’t come back. said we stole a cookie on camera. when they give us one everytime we come in. In reality it was because I refuse to go to one particular girl to order. We don’t click she is rude to me and I am rude to her. I apologized for thinking we could have a cookie I tried to pay for it. I was told by the manager I dnt care about the cookie I had to have my co workers back. I personally tried to avoid the girls lane nobody else was open to help me. Then the manager admitted she had a hard day while damn near in tears. This was way more than about a cookie. Also accused me of complaining too much said I complained about puree in my drink before when I don’t even order drinks there. Well what do I know you know they say all black people look alike. So she has me confused I never order DRINKS there mam! Anyways I dnt think it was worth being hung up on 3xs and threatened to be banned over a cookie. I apologize once again for assuming we can have a cookie since they let us but um explain this 12.00 salad that is all ice burg lettuce with rotten strawberries that is supposed to be a spring mix?! I was told you stole a cookie how dare you complain and that ice-burg lettuce and spring mix is next to each other so OWell… That photo is all iceburg and rotten strawberries on what is supposed to be a spring mix salad and chicken fat.(yuck)
Dear McCalisters I think you got your cookie paid for and then some with this salad.
Thank you will not be returning
Sorry for the issue with your cashier we just don’t click. She is rude to me so I am rude to her! She is the only one out of 3 years I have a problem with!
So no need to ban over a cookie but please email me here I am still willing to drop or mail 3.00 for the cookie. Also everything I have complained about is legit including this salad. They have forgotten stuff several times with my food always made it right and I appreciate that but she accused me of trying to get free stuff. I will take pictures of any food from any where from here out because I guess we are not supposed to say anything because if we do we are trying to get free stuff. Look at the reviews they mess up or forget stuff all the time we have even got home before and had someone else’s food! Tonight was a shit show. I tried to talk to her I guess it didn’t work out.
9:33 pm just checked my card and the amount was adjusted so I guess you take what you want from people but coming at me for a cookie. It’s ok you can have the money.
Atmosphere: 1
Food: 1
Service: 1
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