I order the same thing every time I go there, 2 cheese burgers with extra onions and extra pickles and these idiots mess it up literally every time. Come on guys it's not rocket science I mean how do you mess that up every time 😡
Robbie Squiers
Nice McDonald's with friendly staff
Atmosphere: 4
Food: 4
Service: 5
Ashley Atkins
While this isn’t completely location specific, but it’s almost every time at this locations: SAUCES! You all need to learn to read the darn order tickets and actually give people what they order. It’s gotten to the point when I pull up to the window, I tell them to make sure they put XYZ sauce and how many I ordered in the bag, and still check it before leaving. Then tonight, I ordered 4 pies. The guy hands me 4 cookies, says nothing. When I asked about it, he said none are made. Umm then make some. If you all want to make more money, then actually act like you deserve it. Now, I do want to add, there are a set of ladies and gentlemen who work at this locations that typically go above and beyond.
But for heavens sake, JUST READ THR ORDERS and give people what they order. How hard is thing?
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Dr Pepper, Big Mac, Egg Mcmuffin
Bobbydiaz04
Never give me time to order, soon as I say something they ask anything else instead of just letting me take my time. Anything else? Anything else? Anything else? That’s what I kept hearing every time I said one item, like damn not my fault you can’t find a better job and can’t even do a good job at that either no wonder they work at McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Heaven Maurer
very friendly and efficient! Even let me add something to my order during payment.
Atmosphere: 5
Food: 5
Service: 5
Alicia González
After I took my order from the drive-thru, I went to pay for my food. When the woman working was giving me my change, she accidently gave me more money than she was supposed to. Everything was alright, it was probably just a mistake. But when I received my order, it was wrong. Luckily, I always check my food and keep my receipts incase something like this happens. I told the man working that the order was wrong and took the bag with an irritated look on his face. Nothing was wrong, it was probably another mistake. But I waited in my car for about 15 minutes and I see through the window with him working with other orders! I don't complain or anything but was starting to feel annoyed. Later, he gives me the bag but the order was still wrong! I politely say the order was incorrect again and the worker took the bag again with a sigh. I wait for an extra 10 minutes with him STILL working with other orders! The worker gives me the bag and the order was STILL wrong! He takes the bag aggressively and turns quickly like if he was angry. I waited even more and gave me the bag. He forgot a few items. So now I had to tell him he forgot more stuff. I nicely told the worker he forgot some food and drinks. He was over it, he just tells me "You ask for too much, don't you" as he grabbed the bag. He finally got everything correct but the drinks were literally different drinks and sizes than what I asked for. I couldn't take telling him again he got my order wrong anymore because I didn't want to cause any trouble, so I just drove away. This was by far the worst experience I had at this location. Customers, please remember to keep your receipts and check your bags. And don't be afraid to say something!
Food: 2
Service: 1
Kim Mcvicker
Ordered Uber Eats, sealed bag showed Big Breakfast w hotcakes, extra sausage, extra eggs. $16 worth of food. NOT IN BAG. WORTHLESS LOCATION.
Allyson Heston
The lady at the 1st window needs some people skills. They African American lady that is at the food window is very nice and awesome . She is always smiling and happy!
Atmosphere: 4
Food: 3
Service: 5
Ally Bushore
Told them I’m lactose intolerant and they STILL put cheese on my burger. You guys can’t do anything right I swear. Food allergies aren’t paid attention to, which is a health violation.
Stacie L Baldwin
It's Thanksgiving and it says they're open until 11 but the doors are locked so what the McDonald's web page says is false. They're not open
Ordered a happy meal twice, both times ordered extra fries, and didn't get them but instead got apples. 🫤
Atmosphere: 2
Food: 5
Service: 1
Bailey Lamb
People where great however there was plastic in my sandwich, lools to be the corner of a bag.
Atmosphere: 3
Food: 3
Service: 4
Amber Winn
Coffee could taste better, honestly. But that's all their coffee is not great. I had a sausage mcmuffin and hashbrown. Both were good and made as expected.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin, Hash Browns
Parker
The guy handing me my food was sick, and they forgot my BBQ sauce.
Atmosphere: 1
Food: 1
Service: 2
Pj Swartwood
Thinking of going here for a quick meal with your family? DON'T Just Don't.
3610 Merle Hay Road.
I have never been treated so disrespectfully.
The drive through person was overly abrupt and rude while taking my order. When I recieved my order, it was incorrect. Not only incorrect.....the food was not in wrappers, but instead appeared to be handled roughly, smashed and crumbled. One bun had part of the bun missing and resembled bite marks. Wrappers were free floating inside the bag. Fries completely upside down. The whole order appeared to literally be thrown in a bag. I was disgusted and appalled and certainly not willing to feed my family such a meal. I went into the lobby to request my order be replaced. The 'manager' was not only rude, but utterly disrespectful. When another customer tried to tell the manager he was being rude to me, the manager told him "I don't care, I don't want you people and your kind in here anyway" Not only did the man and his family leave, 3 other families left without placing an order, another family left mid-meal. Leaving their unfinished food on the table as they left.
The manager told me I should set a better example than complaining in front of my child. (My grandson) it's a sad day when an 8 year old child is not only brought into this situation, but demonstrated more manners and respect then the man running the location. This "manager" obviously has no understanding of what customer service means and should not be interacting with customers. Management is the face of each location and should be leading by example with high expectations for the store he is responsible for.
The location was visibly dirty. I would be interested in the opinion of the state health department concerning the state of the location as well as the manner in which my food was given to me. One would think, with all the negative press the corporation has recieved recently, a member of management and face of the location would at the very least, apologize for the problems and correct this issues with a smile on his face for paying customers, not drive them out the door. Luckily, I was given a refund, as I would not have eaten any food from this place.
Save yourself and your family the disrespectful and horrible service...and poor food handling/health risk.
I order the same thing every time I go there, 2 cheese burgers with extra onions and extra pickles and these idiots mess it up literally every time. Come on guys it's not rocket science I mean how do you mess that up every time 😡
Nice McDonald's with friendly staff
Atmosphere: 4
Food: 4
Service: 5
While this isn’t completely location specific, but it’s almost every time at this locations: SAUCES! You all need to learn to read the darn order tickets and actually give people what they order. It’s gotten to the point when I pull up to the window, I tell them to make sure they put XYZ sauce and how many I ordered in the bag, and still check it before leaving. Then tonight, I ordered 4 pies. The guy hands me 4 cookies, says nothing. When I asked about it, he said none are made. Umm then make some. If you all want to make more money, then actually act like you deserve it. Now, I do want to add, there are a set of ladies and gentlemen who work at this locations that typically go above and beyond.
But for heavens sake, JUST READ THR ORDERS and give people what they order. How hard is thing?
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Dr Pepper, Big Mac, Egg Mcmuffin
Never give me time to order, soon as I say something they ask anything else instead of just letting me take my time. Anything else? Anything else? Anything else? That’s what I kept hearing every time I said one item, like damn not my fault you can’t find a better job and can’t even do a good job at that either no wonder they work at McDonalds.
Atmosphere: 1
Food: 1
Service: 1
very friendly and efficient! Even let me add something to my order during payment.
Atmosphere: 5
Food: 5
Service: 5
After I took my order from the drive-thru, I went to pay for my food. When the woman working was giving me my change, she accidently gave me more money than she was supposed to. Everything was alright, it was probably just a mistake. But when I received my order, it was wrong. Luckily, I always check my food and keep my receipts incase something like this happens. I told the man working that the order was wrong and took the bag with an irritated look on his face. Nothing was wrong, it was probably another mistake. But I waited in my car for about 15 minutes and I see through the window with him working with other orders! I don't complain or anything but was starting to feel annoyed. Later, he gives me the bag but the order was still wrong! I politely say the order was incorrect again and the worker took the bag again with a sigh. I wait for an extra 10 minutes with him STILL working with other orders! The worker gives me the bag and the order was STILL wrong! He takes the bag aggressively and turns quickly like if he was angry. I waited even more and gave me the bag. He forgot a few items. So now I had to tell him he forgot more stuff. I nicely told the worker he forgot some food and drinks. He was over it, he just tells me "You ask for too much, don't you" as he grabbed the bag. He finally got everything correct but the drinks were literally different drinks and sizes than what I asked for. I couldn't take telling him again he got my order wrong anymore because I didn't want to cause any trouble, so I just drove away. This was by far the worst experience I had at this location. Customers, please remember to keep your receipts and check your bags. And don't be afraid to say something!
Food: 2
Service: 1
Ordered Uber Eats, sealed bag showed Big Breakfast w hotcakes, extra sausage, extra eggs. $16 worth of food. NOT IN BAG. WORTHLESS LOCATION.
The lady at the 1st window needs some people skills. They African American lady that is at the food window is very nice and awesome . She is always smiling and happy!
Atmosphere: 4
Food: 3
Service: 5
Told them I’m lactose intolerant and they STILL put cheese on my burger. You guys can’t do anything right I swear. Food allergies aren’t paid attention to, which is a health violation.
It's Thanksgiving and it says they're open until 11 but the doors are locked so what the McDonald's web page says is false. They're not open
Restaurantji Recommends
Ordered a happy meal twice, both times ordered extra fries, and didn't get them but instead got apples. 🫤
Atmosphere: 2
Food: 5
Service: 1
People where great however there was plastic in my sandwich, lools to be the corner of a bag.
Atmosphere: 3
Food: 3
Service: 4
Coffee could taste better, honestly. But that's all their coffee is not great. I had a sausage mcmuffin and hashbrown. Both were good and made as expected.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg Mcmuffin, Hash Browns
The guy handing me my food was sick, and they forgot my BBQ sauce.
Atmosphere: 1
Food: 1
Service: 2
Thinking of going here for a quick meal with your family? DON'T
Just Don't.
3610 Merle Hay Road.
I have never been treated so disrespectfully.
The drive through person was overly abrupt and rude while taking my order.
When I recieved my order, it was incorrect.
Not only incorrect.....the food was not in wrappers, but instead appeared to be handled roughly, smashed and crumbled. One bun had part of the bun missing and resembled bite marks. Wrappers were free floating inside the bag. Fries completely upside down. The whole order appeared to literally be thrown in a bag.
I was disgusted and appalled and certainly not willing to feed my family such a meal.
I went into the lobby to request my order be replaced. The 'manager' was not only rude, but utterly disrespectful.
When another customer tried to tell the manager he was being rude to me, the manager told him "I don't care, I don't want you people and your kind in here anyway"
Not only did the man and his family leave, 3 other families left without placing an order, another family left mid-meal. Leaving their unfinished food on the table as they left.
The manager told me I should set a better example than complaining in front of my child. (My grandson) it's a sad day when an 8 year old child is not only brought into this situation, but demonstrated more manners and respect then the man running the location. This "manager" obviously has no understanding of what customer service means and should not be interacting with customers. Management is the face of each location and should be leading by example with high expectations for the store he is responsible for.
The location was visibly dirty.
I would be interested in the opinion of the state health department concerning the state of the location as well as the manner in which my food was given to me.
One would think, with all the negative press the corporation has recieved recently, a member of management and face of the location would at the very least, apologize for the problems and correct this issues with a smile on his face for paying customers, not drive them out the door.
Luckily, I was given a refund, as I would not have eaten any food from this place.
Save yourself and your family the disrespectful and horrible service...and poor food handling/health risk.
Choose a different restaurant.
Atmosphere: 1
Food: 1
Service: 1
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