One of the better McDonald's in the Des Moines area
Atmosphere: 4
Food: 5
Service: 4
Treston Flaten
Horrrible people, they have no idea what a mocha frappe is don’t waste your time at this location, absolutely horrible service !!!
Atmosphere: 1
Food: 1
Service: 1
Cody Shipley
When I used the mobile app it didn’t take the McDouble. The meal didn’t come up on the screen as the guy said to just pull around while I waited 5 minutes between windows I noticed it not on my receipt, so I asked at the window if I could pay for it. I was told I had to drive around to order it instead so I just passed just to wait 7 more minutes for my food right there at the window. Then as I was pulling away, I noticed they only put 1 of 4 fries in the bag. When opening the fish sandwich it’s missing half the ingredients and has what looks like mold on the bun. I can’t just go inside and ask them to fix it because I have my kids in the vehicle so now not only did I not get to order a McDouble but I’m also missing my fries with all but one meal. On top of all of it they didn’t say sorry and told me I need to drive all the way back to deal with it. I go to this McDonald’s frequent but needless to say I won’t be anymore
Atmosphere: 1
Food: 1
Service: 1
Fernanda Milla
Last night I went to McDonald's an hour before closing time and they refused to serve me, even though I called the drive-thru. They didn't bother to help me; they served other cars instead. The customer service is terrible, and it's not just this once; the night shift workers never provide good service.
Stephanie Zaldana
The location on University by LJS is aalways very kind and I get my iced coffees from there and since they are special ordered it makes it very easy for them to rememeber and they do great with my orders
Atmosphere: 5
Food: 5
Service: 5
Melissa P
I ordered 6 cheese burgers 3 small fries 🍟 came to $24.00 I'm like what happened to cheese burgers that were $1.89 and small fries 🍟 were a buck but I was very hungry service was great,just expensive
Atmosphere: 4
Food: 5
Service: 5
Big Boss
SLOW AS DIRT! Everytime I come here, even for the simplest of orders, it always takes well over 15 minutes to get my order. It’s also one of those automated stores that don’t have active cashiers so you can never find someone to ask about what’s going on.
Atmosphere: 1
Food: 3
Service: 1
Robertos Jeson
Good place not good for u lol
Atmosphere: 5
Food: 3
Service: 5
Jason Paullin
It's been a long time since I've been back to this location and I was happy to know they still can't get your order right and the food was cold it will probably be another 3 years before I go back
Atmosphere: 1
Food: 1
Service: 1
Ronald Logston
We went through the drive thru and as we approached the speaker the person inside said could I wait a minute he was waiting on someone inside. Meantime 2 others pull ed up in other lane automatically went to them and took their order so I drove across the street to Arby's
On 12/28/25 around 9:00 PM, my experience wasn’t very welcoming. The person taking my order seemed unhappy and not very friendly, and the employee who handed me my food also gave off an unfriendly vibe.
I normally don’t leave negative reviews, but I believe this is something that should be addressed so future customers can be greeted kindly and feel welcome when they’re just stopping in for a meal.
Atmosphere: 1
Food: 3
Service: 1
MindingMyown
Love the fact they have the 5 meal deal!! Quick and always fresh. Always ask for fresh fries.!!!
Atmosphere: 5
Food: 5
Service: 5
Martin Piza
Unfortunately, my experiences here haven’t been great. Each time I visit, the food tastes like it’s been sitting out for a while instead of being fresh. The service also feels rushed and unmotivated, like the staff doesn’t really want to be there. I often have to repeat my order two or three times before it’s understood. I’m not sure if it’s an issue with the microphone or hearing, but either way, it’s not okay and makes the experience frustrating. I hope this improves in the future.
Atmosphere: 2
Food: 2
Service: 2
John Senn
Long wait for steak and they sent me without my other sandwich however alls well that ends well. Was delicious fresh steak bagel!
Atmosphere: 5
Food: 5
Service: 4
Dawn Buttrey
Slow, food was cold, forgot fries... always something with this McDonald's.been like this for weeks now.
One of the better McDonald's in the Des Moines area
Atmosphere: 4
Food: 5
Service: 4
Horrrible people, they have no idea what a mocha frappe is don’t waste your time at this location, absolutely horrible service !!!
Atmosphere: 1
Food: 1
Service: 1
When I used the mobile app it didn’t take the McDouble. The meal didn’t come up on the screen as the guy said to just pull around while I waited 5 minutes between windows I noticed it not on my receipt, so I asked at the window if I could pay for it. I was told I had to drive around to order it instead so I just passed just to wait 7 more minutes for my food right there at the window. Then as I was pulling away, I noticed they only put 1 of 4 fries in the bag. When opening the fish sandwich it’s missing half the ingredients and has what looks like mold on the bun. I can’t just go inside and ask them to fix it because I have my kids in the vehicle so now not only did I not get to order a McDouble but I’m also missing my fries with all but one meal. On top of all of it they didn’t say sorry and told me I need to drive all the way back to deal with it. I go to this McDonald’s frequent but needless to say I won’t be anymore
Atmosphere: 1
Food: 1
Service: 1
Last night I went to McDonald's an hour before closing time and they refused to serve me, even though I called the drive-thru. They didn't bother to help me; they served other cars instead. The customer service is terrible, and it's not just this once; the night shift workers never provide good service.
The location on University by LJS is aalways very kind and I get my iced coffees from there and since they are special ordered it makes it very easy for them to rememeber and they do great with my orders
Atmosphere: 5
Food: 5
Service: 5
I ordered 6 cheese burgers 3 small fries 🍟 came to $24.00 I'm like what happened to cheese burgers that were $1.89 and small fries 🍟 were a buck but I was very hungry service was great,just expensive
Atmosphere: 4
Food: 5
Service: 5
SLOW AS DIRT! Everytime I come here, even for the simplest of orders, it always takes well over 15 minutes to get my order. It’s also one of those automated stores that don’t have active cashiers so you can never find someone to ask about what’s going on.
Atmosphere: 1
Food: 3
Service: 1
Good place not good for u lol
Atmosphere: 5
Food: 3
Service: 5
It's been a long time since I've been back to this location and I was happy to know they still can't get your order right and the food was cold it will probably be another 3 years before I go back
Atmosphere: 1
Food: 1
Service: 1
We went through the drive thru and as we approached the speaker the person inside said could I wait a minute he was waiting on someone inside. Meantime 2 others pull ed up in other lane automatically went to them and took their order so I drove across the street to Arby's
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
On 12/28/25 around 9:00 PM, my experience wasn’t very welcoming. The person taking my order seemed unhappy and not very friendly, and the employee who handed me my food also gave off an unfriendly vibe.
I normally don’t leave negative reviews, but I believe this is something that should be addressed so future customers can be greeted kindly and feel welcome when they’re just stopping in for a meal.
Atmosphere: 1
Food: 3
Service: 1
Love the fact they have the 5 meal deal!! Quick and always fresh. Always ask for fresh fries.!!!
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, my experiences here haven’t been great. Each time I visit, the food tastes like it’s been sitting out for a while instead of being fresh. The service also feels rushed and unmotivated, like the staff doesn’t really want to be there. I often have to repeat my order two or three times before it’s understood. I’m not sure if it’s an issue with the microphone or hearing, but either way, it’s not okay and makes the experience frustrating. I hope this improves in the future.
Atmosphere: 2
Food: 2
Service: 2
Long wait for steak and they sent me without my other sandwich however alls well that ends well. Was delicious fresh steak bagel!
Atmosphere: 5
Food: 5
Service: 4
Slow, food was cold, forgot fries... always something with this McDonald's.been like this for weeks now.
Atmosphere: 1
Food: 1
Service: 1
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