Papa Johns Pizza
4503 SW 9th St, Des Moines
(515) 256-9100
Recent Reviews
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Messed up the pizza didn't even put toppings on a quarter of the pizza
Atmosphere: 2
Food: 3
Service: 3
On Monday I sent in an order for 24 extra large pizzas to be delivered on Wednesday at 12:30 for a company event. At 12:00 the day of I was informed that they canceled my order. I called the store and the young man that answered the phone said his GM told him to cancel the order because they did not have enough of the extra large dough. Ummm Ok, how about call me and give me other options?! Or how about you order extra dough from another store, you had 3 DAYS! The young man on the phone caught an attitude and told me it wasn't his fault. I said I was super impressed with their customer service. Do not order from here is you actually want to RECEIVE the pizza.
If I could put 0 stars I would, we ordered delivery after a long day of working late at night, after I ordered online, i called right after TO MAKE SURE they do not ring the doorbell to not wake up my elderly grandma, and infant niece. The girl on the phone ensured me she would let the driver know. Later I am shook by aggressive POUNDING on my front door and the doorbell being SPAMMED profusely. The pounding genuinely sounded like someone tried to break in. This woke up my entire family at 2am including my grandma, my infant niece who wouldnt stop crying, and my uncle and aunt who have to get up at 5am for their jobs. I rushed downstairs to ask why the driver would do that but I was merely brushed off. I understood that they were closing and I ordered delivery but this gives the delivery driver no right to act this way and cause a disturbance to my whole family. I work a very late food service job too, I understand the pain of working this late but it is your job to do so. As if that wasnt enough, My pizza came out cold and had hardly any pepperoni on it. im severely disappointed. Do better.
Food: 1
Service: 1
Update on my review. I called and spoke the manager about my messed up order and she made it right by doing the order over again. It was perfect and reminded me how much I Iove Papa John's Pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas Wings
This place is dependable and good. Had a football discount card and the cashier was having issues with it. No complaints, pizzas were done when they expected.
Atmosphere: 4
Food: 5
Service: 5
Great pizza friendly workers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 14 Inch Epic Pepperoni-Stuffed Crust Pepperoni Pizza
We had a bit of an issue with an order. The manager, James, was incredible and his customer service was excellent. I hope he answers every order we have in the future!
Atmosphere: 5
Food: 5
Service: 5
I had a wonderful experience with manager James F! He went above and beyond to ensure I had quality pizza and service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Pizza
The food is delicious but it is only for takeout or home delivery.
Atmosphere: 5
Food: 5
Service: 5
Good folks, good food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Staff goes above and beyond to service customers!
Atmosphere: 5
Food: 5
Service: 5
Hardly no pineapple got the Canadian bacon said light on the sauce it wasn't was not worth the money
Atmosphere: 5
Food: 1
Service: 5
Ordered delivery. Food arrived fast, everything was hot and fresh. The driver was also very friendly. This is my go to for pizza delivery !
Food: 5
Service: 5
Thanx but didn't wow me.
Atmosphere: 3
Food: 4
Service: 5
terrible service! we ordered taco pizza and it came with no chips, we politely called to ask them to send the chips or remake it, we were fine with either. they said theyd send out another taco pizza. waited about an hr and a half, nothin. so we called again asking for an update if it had been sent out yet and they acted like they didnt know about the situation and said theyd send it out. we never got our pizza after being told multiple times they were sending it. also bit into a bread stick of straight dough ?
Food: 1
Service: 1
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