Pizza Hut in Des Moines

“I ordered my pizza through Instacart, and the experience was seamless with regular updates on my order’s progress. The pizza was ready on time, freshly prepared, well-packed, and handed over with a friendly greeting. Excellent service from Pizza Hut!

Vegetarian options: As a vegetarian and Halal eater, I loved the “Create Your Own Pizza” option at Pizza Hut. It allowed me to customize the ingredients to fit my dietary preferences perfectly. Choosing what to include and exclude made it a great experience, and the result was delicious and satisfying! Highly recommend this option for anyone with specific dietary needs.“

“So this was a bad experience despite the stars that am giving.

I ordered on the app at 8:30pm this evening for two pies and some breadsticks. A meal my wife has been craving since we have been in the hospital this week having a baby boy. Now that we are home and settled in I said I would order it and have it delivered, so that is what I did. I ordered it and it said it was $39.98 and would be delivered by 9:14. So around 9 I check the app and it says it is now a carry out. So I don’t fuss with it and just drive the 7 minutes to the store. They say they don’t have an order in the system and that I will have to call a number to talk with customer support because the app is not the same as the stores system and they can’t just honor how much was taken out of my bank account. So I call the number and and talk with Linda whom I can barely understand thru her extremely thick Indian accent. She tells me that I will have my money back in my account within two weeks and that there is nothing more she can do with me. ( I do not like Linda she was very unhelpful).

I go back into the store and James met me at the counter and I can only assume that he is the store manager or someone higher up in the Pizza Hut chain. Because he was so helpful. He could tell that I was not happy and that I was having a hard time with all of this malarkey. He was understanding of my situation and made sure to make my reordering process a breeze and not stressfull. But most of all he hustled and made sure everything was right and he did it all with a kind smile on his face. If this man is not a mangager he definitely needs to be considered for the position. Because he handled himself very well even with several other people ordering food and picking up orders while all this was going on.

Shout out to you James! Thanks for making a stressful and frustrating experience into a tolerable one.“

“This is the only Pizza Hut I’ll order from! They keep such a clean store, and the pizza is so good it’s borderline addictive (which I can’t say about any other pizza chain, or Pizza Hut location). I’ve never had a long wait or bad service. 10/10 recommend!“

“Plugged in the wrong address to the eye doctor and I ended up down here. The good thing about it was my Uber driver didn't leave because he had business somewhere else in that little Mall area and then there was the Pizza Hut. I don't remember the ladies name I'm sure she was the manager in there though and she is an awesome person. I just wanted to say thank you again to that lady and to her store.“