Terrible customer service. Was hung up on by an employee after I called in to find out why it was taking so long to receive my order. Spoke to the gm about it and he was just as rude as his employee. I would definitely avoid this location. Completely unprofessional.
Service: 1
Vasi Cx
This place ignores their customers and they stand around doing absolutely nothing. I was picking up a couple DD orders, picked up the first one and was quoted 6-7 minutes for the second since it went in the oven just then. I give them 8 minutes, go back inside and the girl goes “it’ll be about 6 more minutes!” They got me so twisted I unassigned that order. Also, y’all really need to talk to the landlord about that humongous pothole in the parking lot because someone’s gonna trip and break something.
Atmosphere: 1
Food: 1
Service: 1
Earl Richard Smith Iii
Watch out for the pot hole in front of Pizza Hut
Elan Morin Tedronai
DoorDasher: I arrived 5 minutes early but was in the store for 10 minutes before I could even talk to someone. I wait for 24 minutes and the food didn't leave the store until after it was supposed to be delivered.
Atmosphere: 1
Service: 1
Michael Burgus
I would bother explaining but look at the rest of the reviews
Atmosphere: 1
Food: 1
Service: 1
Melissa Hoffman
I ordered online for the BOGO wings. There was no customization option for me to put extra crispy. I tried to call after the order was placed and the put me on hold for 15 mins at a time TWICE. Then when I finally called a third time, they said the order has already been taken. I ended up having the driver take it back, because I didn't want the wings. I usually love Pizza Hut but this location customer service SUCKS. No way you were that busy, that was just ignoring my calls. Definitely go to another location it's evident this location doesn't care.
Atmosphere: 1
Food: 1
Service: 1
Buck Aroo
First time ordering pizza hut in a while, Friday night me and my brother where playing video games figured we'd have a pizza party.
I ordered 2 pizzas and breads ticks at 11 o clock, it said open till 1 am so I didn't think it was that big of a deal, my brother even cashapped me 10 bucks for a tip.
After it didn't show up at 11:30 I waited till 11:50 to give a call, only to be put on hold by a very rude girl for about 10 minutes. Hung up and tried again cause I just wanted to be cancelled, only to be put on hold again for 10 more minutes.
After about 50 minutes of waiting PAST the time it said it was supposed to be delivered (so just shy of 2 hours after I initially placed the order) is when I finally got her to stop putting me on hold and to cancel my order. She was incredibly rude, im guessing a bad night or something but me and my brother just wanted some Friday night pizza.
Atmosphere: 1
Food: 1
Service: 1
Debbie Primrose
Expensive. Having to pay $1.75 for Parma cheese is ridiculous.
Atmosphere: 3
Food: 3
Service: 4
Guy Lawrence
bad customer service Do not like to answer their phone
Wesley Frazier
Pizza crust was stale and tasted old and offputting
Tried ordering. Had a charge on our account. When we tried to call the store we were put on hold for 20 min so we tried to hang up and call again. We were then told to stop calling. And then no answer afterward.
Atmosphere: 1
Food: 1
Service: 1
Wanda Van Wyk
Plugged in the wrong address to the eye doctor and I ended up down here. The good thing about it was my Uber driver didn't leave because he had business somewhere else in that little Mall area and then there was the Pizza Hut. I don't remember the ladies name I'm sure she was the manager in there though and she is an awesome person. I just wanted to say thank you again to that lady and to her store.
Atmosphere: 5
Food: 5
Service: 5
Daniel Rowling
Don’t ever order from here terrible service they don’t answer the phone and the order is always messed up
Atmosphere: 1
Food: 1
Service: 1
Allan Kennedy
They never answer the phone, and they constantly screw up orders. It’s sad because damn, it’s just a pizza! Not rocket science! Put the toppings I order on the pizza and put it in a box!
Atmosphere: 1
Food: 1
Service: 1
Holly Wise
The pizza wasn't the greatest the crust was not done very well. I would never order from them again that's for sure.
Terrible customer service. Was hung up on by an employee after I called in to find out why it was taking so long to receive my order. Spoke to the gm about it and he was just as rude as his employee. I would definitely avoid this location. Completely unprofessional.
Service: 1
This place ignores their customers and they stand around doing absolutely nothing. I was picking up a couple DD orders, picked up the first one and was quoted 6-7 minutes for the second since it went in the oven just then. I give them 8 minutes, go back inside and the girl goes “it’ll be about 6 more minutes!” They got me so twisted I unassigned that order. Also, y’all really need to talk to the landlord about that humongous pothole in the parking lot because someone’s gonna trip and break something.
Atmosphere: 1
Food: 1
Service: 1
Watch out for the pot hole in front of Pizza Hut
DoorDasher: I arrived 5 minutes early but was in the store for 10 minutes before I could even talk to someone. I wait for 24 minutes and the food didn't leave the store until after it was supposed to be delivered.
Atmosphere: 1
Service: 1
I would bother explaining but look at the rest of the reviews
Atmosphere: 1
Food: 1
Service: 1
I ordered online for the BOGO wings. There was no customization option for me to put extra crispy. I tried to call after the order was placed and the put me on hold for 15 mins at a time TWICE. Then when I finally called a third time, they said the order has already been taken. I ended up having the driver take it back, because I didn't want the wings. I usually love Pizza Hut but this location customer service SUCKS. No way you were that busy, that was just ignoring my calls. Definitely go to another location it's evident this location doesn't care.
Atmosphere: 1
Food: 1
Service: 1
First time ordering pizza hut in a while, Friday night me and my brother where playing video games figured we'd have a pizza party.
I ordered 2 pizzas and breads ticks at 11 o clock, it said open till 1 am so I didn't think it was that big of a deal, my brother even cashapped me 10 bucks for a tip.
After it didn't show up at 11:30 I waited till 11:50 to give a call, only to be put on hold by a very rude girl for about 10 minutes. Hung up and tried again cause I just wanted to be cancelled, only to be put on hold again for 10 more minutes.
After about 50 minutes of waiting PAST the time it said it was supposed to be delivered (so just shy of 2 hours after I initially placed the order) is when I finally got her to stop putting me on hold and to cancel my order. She was incredibly rude, im guessing a bad night or something but me and my brother just wanted some Friday night pizza.
Atmosphere: 1
Food: 1
Service: 1
Expensive. Having to pay $1.75 for Parma cheese is ridiculous.
Atmosphere: 3
Food: 3
Service: 4
bad customer service Do not like to answer their phone
Pizza crust was stale and tasted old and offputting
Food: 1
Restaurantji Recommends
Tried ordering. Had a charge on our account. When we tried to call the store we were put on hold for 20 min so we tried to hang up and call again. We were then told to stop calling. And then no answer afterward.
Atmosphere: 1
Food: 1
Service: 1
Plugged in the wrong address to the eye doctor and I ended up down here. The good thing about it was my Uber driver didn't leave because he had business somewhere else in that little Mall area and then there was the Pizza Hut. I don't remember the ladies name I'm sure she was the manager in there though and she is an awesome person. I just wanted to say thank you again to that lady and to her store.
Atmosphere: 5
Food: 5
Service: 5
Don’t ever order from here terrible service they don’t answer the phone and the order is always messed up
Atmosphere: 1
Food: 1
Service: 1
They never answer the phone, and they constantly screw up orders. It’s sad because damn, it’s just a pizza! Not rocket science! Put the toppings I order on the pizza and put it in a box!
Atmosphere: 1
Food: 1
Service: 1
The pizza wasn't the greatest the crust was not done very well. I would never order from them again that's for sure.
Atmosphere: 2
Food: 1
Service: 2
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