Pizza Hut

5122 SE 14th St, Des Moines
(515) 285-3500

Recent Reviews

Sort by
Cassandra Burkett

I clearly put my number correctly twice on my order and nobody could get the number correct

Atmosphere: 1

Food: 1

Service: 1

Wanda Johnson

The manager was rude and she was not very nice.I asked for delivery and I said casey's was cheaper than sixteen ninety five between medium supreme pizza and she says we'll find call casey's you have a nice day

J R

Horrible! Don’t ever order carry out! They use door dash and never get your food to you on time or hot! Also cancels your order without notifying you. Terrible location

Service: 1

Daniel Mesch

can't call the store have to get a call center and maybe the person will speak English well enough to connect you to the right store. They also don't have their own drivers anymore, they outsource to doordash but they don't tell you that till after you've already paid for your delivery and get a text at your doordash driver is on the way. Then to top it all off, they can't make anything right to save their lives. Every single time the order is wrong, this location honestly just needs shut down and the employees should be marked as do not hire anywhere else. Be better off going to a store and getting a totinos pizza

Andrew Balius

Delivery was outsourced to doordash forgot my 2Liter driver had no idea called the store no answer transfered to a call center dude said can't help you from a call center called doordash and got a generic voicemail. Food was luke warm, breadsticks were trash.

Diana Kirkman

Ordered pizza. Out of everything, so ended up with two large stuffed crust pizzas. Picked it up, started eating it to find out it was undercooked. Gross. Put it back in the oven to cook more, but could not eat as I already tasted the grossness of what they call suppose to be a good pizza. Couldn't eat after. Tried to call today, can only get call center or hung up on. Do not suggest.

Food: 1

Service: 1

troy mcdonald

breadsticks were terrible. had no taste and looked like they were made from cardboard, flour and water. inedible!!

Food: 2

Service: 3

Recommended dishes: Cheese Sticks

Kristine Scharnberg

I cannot believe I paid $40 for a tavern pizza with pepperoni but got a cheese pizza instead. Bread sticks were better then the pizza. Ridiculous.

Atmosphere: 3

Food: 1

Service: 3

Amber Whipp

Customer service at the se 14th St is definitely a zero! Asked for my pizza to be put through again when I got there and got nothing but attitude about it because it was boxed and cut... Let me tell you it was not cut we had to tare it when we got home. They didn't cut our cheese sticks at all! I had to refuse to take my order to get my request completed and even still it came with attitude and flack because the employees who weren't doing anything anyway didn't want to do it! I love the food there too bad for me they are the only one in our area cause it means I get shitty customer service and pay for it!

Atmosphere: 3

Food: 4

Service: 1

Donald Lucas

Pizza was undercooked even asking it to be cooked Well Done. They didn't send the Soda and side items ordered. They had Doordash Deliver my order even though I ordered it on the Pizza Hut App. There Customer Service and Support needs to be improve dramatically.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Boneless Wings

sharonc00

Nothing like Pizza Hut was years ago. Rude staff and wrong ordered.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Breadsticks

ɹǝzǝǝʍ

While the food wasn't great (I couldn't separate my breadsticks) The people were nice and very friendly.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Breadsticks

Wil Jones

If you have issues with delivery you have to call the corporate number because the store will not answer their phone at all. I feel like it's because they're afraid to take responsibility for the horrible service

Atmosphere: 2

Food: 2

Service: 1

Vera Gomez

Excellent and delicious takeout than a delicious and hot pizza. Very ? good.

Atmosphere: 5

Food: 5

Service: 5

Jade Higens

I didn't get my drink and the guy didn't follow delivery instructions.

Food: 4

Service: 2

Loading...